John Clark Motor Group - Pentland Jaguar Stirling Reviews 

I put my 2017 Jaguar XF into Pentland Jaguar in November 25 for a steering rack replacement, when I finally picked it up on the 29th January at 2.30, having paid £4200.00 it broke down 90 minutes later. They were of no help whatsoever and I had to recover the car at my own cost back to them.They inspected it and advised it was a steering sensor, which had nothing to do with the original repair, albeit reluctantly I accepted what they said and paid another £350.00 to have it replaced.I picked the car up on 16th March, less than 24 hours later an engine management light came on, thinking it was an emissions issue I took it to MCCOnechys who diagnosed the fault as a NOX sensor issue, they could not repair it, additionally there was no oil in the car , despite Pentland having done 3 VHC checks.I contacted Pentland and was told they would need to do a diagnostic check at a cost of £228.00, I agreed to this and the car was booked was booked in for 1st April. I took the car to them and they sent me a text and email advising the SCR catalyst needed replacing at a cost of £2549.00, as of today I haven’t given the go ahead.
So the point is if you are looking to have your Jaguar repaired don’t use this company.

My 2016 Jaguar XJ needed a new exhaust filter but otherwise was in perfect condition - everything working as it should. The filter was replaced (costing ~£3000). When my car was returned it now had a display fault - nothing to do with the repair but now it no longer displayed the road speed limit. They asked me to bring the car in, but then told me that it probably needed a new download costing over £200 - to fix a fault that wasn't there in the first place. Nobody looked at my car so why ask me to drive in if they couldn't do it for anothr week? Shocking service!

Ordered a part from Jaguar Stirling branch before Christmas and was told it would be delivered the following day so I paid upfront. Was then called to say they would have to back order the part and it would not be delivered in time as promised. As I needed the part I left it on back order.
I was able to source a suitable second hand part elsewhere before the part was delivered.
When they called to say it was delivered I was extremely busy and told them I’d call them back as I wasn’t sure I still needed it. I also needed to speak with my husband to see if he wanted to replace the used part with the new part.
My husband said he was happy with the part we had gotten elsewhere so I called back to tell the garage I no longer needed the part that was delivered late. (I did call within 30 days of the delivery date) They told it would be £30 handling fee because I didn’t cancel when they called me (I was busy!). Utter nonsense!

There was no mention of this on previous phone call. Just another big company looking to grab your money for doing absolutely nothing! They proceeded to shout at me on the phone when I told them I wasn’t happy about having to pay a bogus charge they never mentioned previously! Disgusting!

I remember now why I stopped my service plan with them years ago and I will absolutely never be using them again in the future! I only called them in desperate need of the part but I should have known it would just be another money grab.
Service costs here were an absolute rip off! I now have my car serviced elsewhere for a third of the cost they were looking to charge!
There are much better garages out there. AVOID these chancers that want money for doing absolutely nothing!
Lots of other negative reviews on here about the service and the rude staff! Says it all really… all they want is your money- the rest doesn’t concern them.

I’m planning on changing my car soon. JLR are most definitely not being considered.

Made an appointment to visit showroom and meet salesman. Confirmed on email and text sent with video confirming time. I arrived at the showroom in anticipation of buying a new car. Quite exited actually. Was directed to the waiting area where I sat for 20 minutes. Salesman who I made the appt with didn’t arrive. I left very disappointed at the whole experience. An hour of my life I won’t get back, but especially because I genuinely had money to spend an no one wanted to help me.
Received a reply but don’t know how to contact to take this forward

I bought second hand Jaguar fpace from pentland Stirling. I had issues with the car from the moment I bought it . One of which was a noise coming from the car another being a deep scratch on the door that I was told would be fixed before I picked the car up and the other being an issue with the cars handling. The noise coming from the car was fixed after the second visit to the workshop but the handling problem and the deep scratch are still ongoing .
The car has been into the workshop at pentland Stirling 4 times now and the problems have not been fixed. The mechanics say that they cannot find a problem with the handling yet an independent mechanic agrees that there is definitely something wrong . The car was also meant to have had the scratch and other damage ( caused in the workshop on one of its visits) repaired on the last visit along with the 4 wheels being refurbished as a good will gesture from the gm because of my experience with Pentland. On picking the car up none of the damage had been repaired and only 2 of the wheels had been refurbished. I called the service department 5 times each time being promised a call back. 3 weeks later I still have had no call back .
I have bought many cars over the years from various different dealers and never experienced such bad communication or a such a really don’t care attitude from staff . I will not be letting this go and plan to have a full independent inspection done on the car and if need be seek legal advice.
I am still amazed that nobody has called me back .

The service i am receiving today is beyond words. Please can the manager call me regarding my vehicle

Advice to all, avoid Pentland Land Rover Stirling at all costs, purchased 20 plate Vogue( 60K) feb23, from day 1 problems started. Handover day was a disaster, car not ready, shoddy repair to body work, tailgate didn't even close properly, plus various other problems rectified. Have only covered just over 5k in a year. Final straw last week ,had phoned branch 3 times looking for a price for my car as my warranty was due at a cost of £930. Recieved an email, not a phone call day after i renewed warranty! Was looking for potential upgrade! I really thought I couldn't go wrong to buy from an authorised dealer, how wrong could I be, never again. Useless.Even one star is too good.

Staff helpful and efficient. One minor miscommunication sorted out in full later.

Very good support and help from Logan and Gordy to update the navigation system
Thanks for sticking with it both

After a terrible experience with another garage, the service provided by Gordon at John Clark was second to none. A no pressure and honest experience was a massive selling point for me (along with my cracking new car). The whole process was smooth sailing and enjoyable. I finally drove out the garage with that new car feeling thanks to Gordon and his team. Wouldn’t look past him now for any future sales.

Helpful service from Jack when helping me choose my next car

First impressions great . The salesman couldn’t have been more nicer. The vehicle was missing drivers mat which he said would be put in on collection this didn’t happen, car had to go back for a small problem, spoke to salesman asking for mat to be put in car whilst work was being done , agrees this would happen got car back no mat. Emailed asking about mat no response one week on. Seems they will bend over backwards to sell car. Very poor aftercare and communication.regarding your comment I have not received mat yet.

Fault after safety recall - simple check-in online handed keys over and left my car.

Calum arranged a time to call me with an update and kept to this time - also spoke with the technician working on my car who needed more information.

Work was completed the next day - as a part had to be sourced, but the branch was happy to let me pick up the car on the Saturday morning
Fault rectified - under extended warranty, car washed and vacuumed.
Happy with this experience.

Waited forty years through fear of running costs and maintenance fees before buying my first Jaguar and all I can say is that if I'd known my experience at Pentland Jaguar Stirling would have been as pleasurable, I never would have waited as long!

Repair done quickly and efficiently courtesy car waiting on arrival service lady was very pleasant and helpful

Good service and regular contact from Calum providing me with updates on work being carried out and progress.

kept up to speed with progress just pleased to get the car back with no problems

Scott Martin was different class to deal with .