Johnnorris Reviews 

Great item, well boxed, arrived quickly.

Great service and very fast delivery, even just before Christmas. Really good prices and range.

Ordered some Guideline HD Sonic waders from John Norris online. Great price, easy to use website, no fuss online payment, great communication via email and superfast delivery. Absolutely 5 ***** Service. I have used this company before over a number of years and the service is consistantly very high. Many thanks Jon

John Norris service levels beat every all the other UK angling retailers hands down and I’ve used all of them ver the years. Their after sales service and excellence in dealing with issues and fixes/replacements is sector leading.

Their costs match the others too

Great company to deal with

They obtained a replacement rod section from Sweden for my broken Guideline fly rod (my fault) and it arrived within a week via them, free postage, for a very reasonable cost. Staff were very helpful.

John Norris is a great business. Helpful people, large range and competitive prices.

Ordered fleece gilet and country shirt. Very good price, quick delivery and really pleased with both the items I bought and the experience dealing on the web site.
I shall certainly be shopping here again! Thank you.

Great aftercare on buying a high end fly rod.

I live off the beaten track and although most delivery drivers are very good, occasionally goods are not delivered because of "an issue". I usually have to contact the courier or the supplier to enquire what has happened and to make alternative arrangements.
Not so with John Norris!
A lady with a lovely accent phoned to ask whether I had been at home at the time of the "attempted delivery". She then chased up the matter with the couriers, made alternative arrangements and refunded my postage.
You can't get better customer service than that.

I asked JN if they could give me a quote for rod,reel,line which they did . It was a very competitive quote and the lady I spoke to on the phone was so helpful. I’ve bought quite a lot of gear over the years from JN and always had a great service, thoroughly recommend .

I pre - ordered with John Norris a £600 pair of chest waders, very friendly staff over the phone. Payed for waders, and got a written email as proof of money payed. Delivery i have been told (as item out of stock) is due for re stocking to John Norris in April 2023 (next month). So far so good, will update in April (next month). As mentioned very friendly staff (so far). The pressure lol

Fantastic company.

Just received the Henry Wag waterproof dog coat, fantastic quality, amazing price and super fast delivery.

Highly recommended

First class customer service, they kept me informed about my order throughout. Good range of products at competitive prices. I am a returning customer and will definitely use them again.

Reliable, easy to contact......a rare thing these days.
Went the extra mile to make sure I received my order.....that I put in at the last minute before my fishing holiday.

Went to the shop itself, to buy something I new was in stock. Terrible customer service! Me and my partner were given dirty stares around the shop and the lady behind the counter then was very blunt and stern despite us spending a decent sum in the shop. Will just order the item online via a different website as nothing was cheaper in store and the customer service was disappointing. Perhaps they were having a bad day but ruined the experience Of going to get something I was excited to buy.

Absolute totally quality service, from the fact I missed my details off the delivery, they contacted me helpful friendly, placed the order and delivered next day Absolute brilliant service recommend strongly

Excellent customer service – they replaced a faulty pair of waders I bought with minimal fuss and were very friendly and communicative along the way.

Also a great place to find good value-for-money fly fishing gear.

Excellent price and fast shipping. Recommended

Local family business with great customer service. Always get my wellies and jumpers from here.

Always helpful, lots of stock. Web ordering is simple and quick. A visit to the shop is a special annual treat. Keep up the good work.