Johnnorris Reviews 

I cannot understand the negative comments I have just read,I can only reply with my own personal experience which has only ever been extremely positive. Twice over recent years I have had cause to return items and each time John Norris has bent over backwards to help both times absorbing the postage costs themselves.This is the opposite of my experience two weeks ago of returning a pair of leaking snowbee chest waders to Uttings which cost me £13+ to return . I got confirmation today from Uttings that snowbee have agreed that the leak in my waders was in fact a manufacturing fault but unfortunately they were no longer in production. Would I like to choose something else or a refund And no they would not reimburse me my postage cost ,I chose the refund and will now go and spend it with John Norris where I believe customer service to be far better. Steve Moss

I purchased a Harkila Pro Hunter Icon jacket from John Norris in the early part of January this year. It was not my first Harkila purchase and it certainly won't be my last. Their products are without doubt 'top notch'. Unusually though, this particular purchase had a minor stitching flaw. So, six weeks after purchase I rang John Norris and gave them my story. Without question, they agreed to dispatch a replacement item that very same day and trusted me without question to return the faulty jacket, whilst at the same time absorbing the postage cost. The replacement jacket arrived next day by courier. In my opinion, John Norris are an excellent online retailer being, amongst other things, trusting towards their customers to the very last. I shall most definitely be using them again. Many thanks John Norris.

The previous poor reviews regarding this company are correct and I should of noted this before even ordering. They take an absolute age to post an item out and when you do finally receive it, it is the wrong item. I ordered a Barbour cap in Navy on the 13/12 and they finally sent it out on the 19/12 and guess what it was in black. Thanks John Norris, your store is an absolute disgrace and your customer service department could not careless when you contact them.
If you want lots of hassle when purchasing an item on line order from here. Avoid !!!!

I have ordered fishing gear from the webbshop on several occasions over several years now. Every time, and I really mean every single time, one or more of the items have been out of stock. They usually send out an e-mail explaining that the following items that you have ordered are currently out of stock, and apologise for any inconvenience this may have caused me.

Some of the prices are insanely low, except for used fly fishing tackle, that in my opinion is highly overpriced. The John Norris- brand fly lines are really poor quality, but then again, what can you expect from a fly line under 10 £.

It usually takes a really long time to receive the order, often 2-3 weeks or so, but the prices make up for it I suppose. Also, customer support is always helpful and friendly.

the review before i wrote becauseI was upset as they had sent the wrong sizing twice, but phoned and made sure before sending the third delivery was correct and did not charge for the re delivery.
Only fair that I now adjust my opinion
great product good price

Sadly on my recent visit on 29th October i was really disappointed with the service i recieved. I have shopped many times in the store and always recieved excellent service but not on this occasion. When i entered the shop there were a number of staff standing around the pay point who were talking among themselves and chatting to a customer who had already completed their purchase. After what seemed like a long wait but was probably nearer 5 mins i was beginning to think i was invisable so i pushed forward and asked if there were any of the Harkila Toridon coats left, i was informed that there was so asked where i could find them, the answer was 'im not sure, probably upstairs', no offer of asistance was made and i had to go on a hunt to find them. At no time was any help or advice was offered but i eventually tried on 3 different sizes before deciding on the coat i eventually bought, i took my item downstairs and when i arrived at the till i said i was also lookin for a cap or a Trilby hat to complement my new coat, the reaction was 'sorry we dont have anything', there was no attempt to offer any alternatives even though i was likely to make further purchases. The final straw was when my new and very expensive coat , instead of being nicely folded was just 'stuffed' into a carrier bag and handed to me. On leaving the shop not one member of staff said thankyou or goodbye and i was upset. I can understand that this level of service may be accepted if the store was busy but it was not and i found the level of service was not what i would expect from John Norris of Penrith. This experience will not stop me shopping with you in the future but i would hope i recieve the kind of service i would expect next time i am spending over £300 in your shop.
David Ward
Brampton

This is the second time I have ordered something online only to receive an email a day later to say the item is out of stock. Great stock control !!!

Essential fishing tackle ordered by express but failed to arrive before trip. With the same on-line order the company then had a significant data security breach and advised me to stop my credit card - and check my account - I was away from home for ten days without a credit card!
Company dismissive of my inconvenience and sent a "standard" superficial apology - reluctant token voucher offered after complaint!
Unreliable and worrying safety of personal data.

Would have given 5* for mail order but......
All my fishing tackle was lost by an airline, most of it bought from John Norris. They were unable to give a quote for replacement for my insurance company. Therefore had to go elsewhere.

Have now used John Norris twice to buy a few bits and pieces (waders, fly line etc) which they had on offer, both times I have been impressed with the speed of delivery, the price and the fact that all that I ordered was in stock. Very good and will be keeping an eye out for their sale items!