Johnnorris Reviews 

A really helpful company that is willing to share its experience and expertise, all matched with a professional customer service team who ensure that you are happy with your purchase and who are. empowered and willing to put right any problems. A business that you can trust on all fronts from my experience.

Really pleased with my purchase of a pair of Barbour wellies, and with the speed of delivery. I contacted customer services with a query (prior to receiving my order) which was resolved effectively.
Would definitely purchase again and have already recommended the company to a friend looking to buy Barbour wellies.

Before Christmas I ordered several smallish gifts, amongst them was a pack of ‘Sophie Allport’ Christmas crackers. They weren’t cheap however they were terrible. All 6 crackers contained an identical gift, a folded paper bauble to place on your tree. There was the usual paper hat and joke. Really disappointed with the quality and repeated gift. I have bought lots from John Norris and never had an issue with quality or service. I certainly won’t be buying any Christmas crackers again from them.

I ordered some new Hunter wellies a few days before Christmas as my previous pair from John Norris are getting 'tired' after 10yrs service ! They arrived very promptly as usual, have been a customer for years and consistently excellent service and quality products. No hesitation in recommending them.

Whilst John Norris prices and offers for older stock are generally good, though certainly not the cheapest, care should be taken when using their discount and offer codes as the discount or offer codes at their website are not always valid.
For example, the Black Friday discount "treat" was posted on Fri afternoon and was live "until Monday at 10am". However it could not be used on Friday and in a response on Saturday John Norris response was "the TREAT10 offer only became available this morning".
Check before you buy!

Great customer service. Had problems with boots I bought a few months ago. Were very prompt in getting back to me and immediately organised a replacement..

I’ve used John Norris on a couple of occasions now and found their price and service to be very good and the products top notch, as you would expect.

Excellent service and products . I ordered the Guideline Elevation #4 rod which had a promotion for a free Guideline Favo fly reel , I made the order on Sunday 1st Nov. . Rod and reel arrived by DPD courier today at 1pm , Nov. 6th and I'm in Ireland . I have to say I was apprehensive about the free reel arriving with the rod but no there it was in the bottom of a very well packed box with the rod well protected . I had never been aware of the John Norris web site or shop and having purchased and being very impressed with the transaction I will definitely be using them again . Any company that uses DPD as their courier gets a big thumbs up from me I've always found them the best and get tracking updates and a delivery date and window . All in all a great experience throughout . Thanks John Norris's .

Fantastic! Amazing products and super fast delivery.

Really disappointing. Ordered some boots on line. Received an e-mail to confirm the order and they took my money.
Then get a call the next day to say delivery will be next March!
The web site only showed the sizes in stock and it was possible to select my size and as they also took my money it is reasonable to expect them to fulfil this order in a timely manner - not 6 months later.

This shop’s customer service just keeps getting better. By far the best High Street and on-line tackle shop in the UK. Friendly and knowledgeable staff give great advice and there are always unbelievable deals on offer. Brilliant.

I purchased two pairs of Guideline waders in their sale along with a few other bits and pieces. Very fast delivery, seamless ordering process and excellent value.

i ordered guideline waders and boots i had e.mails and a phone call to up date me on my order and was correct i am very pleased with my waders and boots and great service from the john norris team in these hard times thank you for your service

Ordered product Harkila Pro Hunter Jacket ( which was at a great price ) at 3 pm on Wednesday. The product arrived at 9:30 am Thursday. What more could you want?

John Norris should consider withdrawing from the online market until they can rectify their stock availability/order tracking/customer service model.

I eventually received my goods following 8 chasing emails having found that the item I had originally ordered, would not be stocked for at least 8 weeks! [having checked with a competitor]

It's a great shame as I used John Norris extensively when I lived locally 30 years ago

I have been using John Norris over the last fifteen years or so, I find their on-line service excellent. However, it's a very different story in-store.
Last week, my family and I took a small break up in Swaledale, the weather was pretty awful so we decided to head over to Penrith for some retail therapy at John Norris. We tend to make this journey twice a year to stock up on all our country clothing needs, spending on average 200-500 pounds per trip. We duly arrived on Sunday mid morning, there were two customers in the shop and at least four sales assistants. The sales assistants were at the main counter busily chatting amongst themselves, not one assistant greeted us or said good morning, even though I had. After looking at the selection of wellingtons, I asked if somebody could help us find a suitable pair of boots for my son. I was rather shocked at the incredulous look I was given by the sales assistants, I mean, how dare I interrupt their conversation! One young lad did help us begrudgingly, his product knowledge was worse than useless, and it was perfectly apparent that he was totally disinterested in assisting us. We did purchase a pair of Le Chameau Boots and a pair of Jack Pyke walking boots, and several other items of clothing. The rather indifferent lad at the till, threw our purchases in the bags, never once stopping his conversation with another sales assistant. We were never thanked for coming into the store, or for our purchases. To sum up, a very disappointing morning, the goods were excellent and good value, but I think a business hinges on its customer service, and there was zero customer service here. Whilst on the premises I noticed that other customers were getting the same cold shoulder from the staff, one even commented to me that the service was very poor. Both my wife and I were shocked at the total lack of interest the staff displayed to us, or any of the other customers for that matter.. Appalling, I shall think twice before returning.....

The webshop have absolutely no stock control.
I ordered a Guideline jacket online. After some days I contacted costumer service regarding status and the answer was that Guideline did no longer produce the jacket. My money was refunded.
The I ordered another Guideline jacket. over three weeks and several emails later the order was cancelled as DHL lost the package.
I will never buy anything from Johnnorris again and will not recommend this shop to anyone.

Info: Shipping time from UK to DK is up to 10 days. Johnnorris have forgotten to mention this on the website.

I gave the shop one star as they refunded my money twice.

Likewise cannot understand the negative reviews. I order regularly through them and they are always excellent. If there is any item out of stock they call me within 24 hours to offer a replacement or refund the money back for that item. I recently had a top of the range pair of Chemaux Boots, which developed a leak in the seam after 6 months. They took them back no questions asked and refunded the money straight away. Brilliant service always offered out by very nice and polite people on the phone. Many other mail order companies should take their lead from John Norris.

I visited the John Norris shop whilst on holiday this week and was mightily impressed with the service i received. I only went in for some tying materials, but decided to enquire about reels as my old one is on its last legs. The young man who served me (caught an 8lb brownie on the same Greys reel he sold me) was extremely helpful and professional, showing me the reel and its workings. All in all a very pleasurable shopping experience. In addition, the premises really do look the part!