Good experience with JP, but terrible delivery service from DPD. DPD have repeatedly delivered my parcels to the wrong house and cannot seem to tell the difference between an address ending in 1... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I have won several items from here, some have been ok a lot haven’t. My last one was 3 garden strimmers which I got for a decent price, but when received them they all came with batteries and extra pa... See more
Company replied
Had a problem with an item that was won at an auction. After contacting customer services, I was dealt with by a polite gentleman called Logan. The problem was sorted out without any issues with the... See more
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Avoid like the plague - auctioning non working goods and listing items such as batteries are included when they are not. Would give zero stars if possible, we bought 6 items all do not work. Complete... See more
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Company details
Written by the company
Online auctions from personal electronics, furniture and homeware to property, jewellery, vehicles and business insolvency.
Contact info
John Pye & Sons, James Shipstone House, Radford Road, New Basford, NG7 7EA, Nottingham, United Kingdom
- 0115 970 6060
- info@johnpye.co.uk
- www.johnpye.co.uk
2.7
Poor
5K reviews
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This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 48 hours
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They dug me out of a hole of my own making.
I had a problem collecting a lot, marked for collection only, and the staff at John Pye Auctions really dug me out of a hole. To my great relief, they repackaged the lot so that it could be posted.
I must say, whenever I have had a problem the staff at John Pye, in particular Ryan G., have been very good at reaching a satisfactory conclusion.
May 25, 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Patrick,
Thank you for leaving a 5-Star review.
Ryan G would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
This website is a scam
This website is a scam. I was sold a broken second hand and dirty coffee machine which I thought was new and so paid far too much for. It’s fully of coffee with pieces missing. A total disappointment. They have no intention of refunding me. I would avoid. Apparently they don’t have to tell you if you’re buying something which is broken, second hand and not even cleaned up!?
May 27, 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Lauren,
Thanks for taking the time to leave us a review.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Kind Regards,
JP Customer Service Team
I contacted customer services about an…
I contacted customer services about an issue I had and spoke to Julian, he was kind and friendly and sorted my issue within minutes, a credit to the team , thanks again Julian!
May 26, 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Abbie,
Thank you for leaving a 5-Star review.
Julian would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Sent me a wrong item
Sent me a wrong item, claimed it was a ‘labelling issue’.
Was two weeks ago, still waiting for a refund.
Won’t be using this company again.
May 15, 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Marcel,
Thank you for taking the time to review John Pye Auctions.
We understand this must be very frustrating.
If you need further support regarding this, please contact our Customer Service Team here: https://www.johnpye.co.uk/customer-service/
We can assist you with any queries you may have, we are open from 9am-5pm Monday-Friday.
We can help to get this investigated for you.
Kind Regards,
JP Customer Service Team
I ordered a product
I ordered a product ! Unfortunately it was broken when i opened delivery! I complained them - advisor DOTTY created a Dpd parcel for me to send the parcel back, when they received and checked they issued me refund! The best part ! They listen to their customers and are very supportive. I truly appreciate her help and support ! All other products are great and perfect that i received.
Thanks
May 18, 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Avmeet,
Thank you for leaving a 5-Star review.
Dotty would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Professional customer care
Persephone the customer service agent was extremely efficient in resolving the issue, also informative throughout.
May 12, 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon David,
Thank you for leaving a 5-Star review.
Persephone would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
I’ve purchased from John Pye Auctions…
I’ve purchased from John Pye Auctions multiple times before, but unfortunately this latest experience has seriously damaged my confidence in the platform.
I recently purchased a DJI Osmo Action 4 which arrived completely unusable due to an internally damaged USB-C charging port. The defect was not disclosed in the listing description and there were no detailed photos of the charging port itself. The camera cannot charge or even power on.
I fully understand that auction items are pre-owned and sold with risk involved. However, there is a big difference between normal wear and receiving an electronic device that is effectively dead on arrival because of a hidden defect.
What disappointed me most was not only the issue itself, but the complete lack of responsibility afterwards. The response was essentially that because viewing was available, no assistance or resolution could be offered.
In my opinion, auction platforms should do more to prevent sellers from listing heavily damaged electronics without proper disclosure. Even in auction environments, customers should still be able to trust that critical faults are honestly represented.
Unfortunately, after several purchases with John Pye, this experience will make me think very carefully before buying electronics through them again.
May 9, 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Leonardo,
Thank you for sharing your feedback.
I’m disappointed to hear that your experience with us fell short of your expectations.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
Ryan
Ryan, was very helpful at providing me pictures of a lot before i bid. This was brilliant for me to determine the quality of the product before hand.
May 14, 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Sanj,
Thank you for leaving a 5-Star review.
Ryan would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Helpful customer service from Persephone
May 20, 2026
Unprompted review
Reply from John Pye Auctions
Good Morning JD,
Thank you for leaving a 5-Star review.
Persephone would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
They misrepresent some items
I have used john pye a few times and have had some good and bad items, I've learned to carefully read descriptions and to ask for additional images and information, which isn't always provided. I bid on a shed that was advertised, and won the auction. It has taken them a month to deliver it despite delivery charge of £150, and we have only received half a shed. I have liaised with them via email and there argument is that I should have visited and it shows only one box on images. However, they advertised as a shed rrp 677 and going on keter website, the shed can arrive in either 1 or 2 boxes. In addition going on other shed listing's, john pye have put if its only a partial shed, and if its only for example box 2 of 2.
Therefore they have misrepresented and as they have ignored my email I am taking further action.
May 18, 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Sam,
Thank you for taking the time to review John Pye Auctions.
We understand this must be very frustrating.
The site will be in touch with you in due course.
We can assist you with any queries you may have, we are open from 9am-5pm Monday-Friday.
We can help to get this investigated for you.
Kind Regards,
JP Customer Service Team
Description didn't match item received
Having closely read the description and checked the specification elsewhere I went ahead and won the auction. Unfortunately, the item I received was a cheaper model than the one described. The Nottingham branch were brilliant from start to finish. I completed the online contact form, as advised on the phone, and then the same person advised me through each step by email. I dropped the item at my nearest drop point and a full refund was issued once the package had been received by John Pye.
A simple mistake was quickly and easily rectified.
May 8, 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Phil,
Thank you for leaving a 5-Star review.
The Nottingham site would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Buyer Beware
I bid on a Vax cordless hoover. It was in a Vax box which looked okay. When it arrived it was completely broken to the point of not being worth repairing. I immediately contacted customer services and was told I could not get a refund due to their terms and conditions. I have no quarrel with second hand goods but I do have a quarrel with a company that knowingly sells you an item which is so visibly broken and then refuses you a refund. After getting nowhere with customer services, I wrote to the managing director Adam Pye. To date, nearly three weeks later, I have still not had the courtesy of a reply. To me this speaks volumes , not just about John Pye as a company but about their managing director. If the managing director of a company is so rude to customers, then no wonder his staff won't entertain refunds on goods which have been sold in a completely broken state. I would not advise anybody to buy electrical goods from this company unless they are sold as sealed. If your item turns out to be faulty, broken and unusable you will not be given a refund. John Pye Auctions are lauded as one of Britain's fastest growing businesses which is all very well and good but not if they are doing it by cheating their customers.
April 7, 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Mary,
Thank you for sharing your feedback.
I’m disappointed to hear that your experience with us fell short of your expectations.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
Had a issue with the courier and…
Had a issue with the courier and damaged goods that was professionally resolved in a timely manner by Persephone very happy with the process
May 15, 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Andrew,
Thank you for leaving a 5-Star review.
Persephone would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Staff at Marchingron site are always…
Staff at Marchingron site are always pleasant & helpful. Had the odd error with listing's although Maya & Cody in the office went above & beyond to resolve for me. Keeping me updated & in a timely resolution. Great service!
Office Staff at Chesterfield site could take some training from these guys! If there were awards for zero customer service, Chesterfield you won it!
April 21, 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Amanda,
Thank you for leaving a 5-Star review.
Maya & Cody would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Scammers
Beware, modern scam. They also do have insiders that will bid anonymous just to increase the price.
May 18, 2026
Unprompted review
Reply from John Pye Auctions
Good Morning,
Thank you for taking the time to review John Pye Auctions.
I’m disappointed to hear that your experience with us fell short of your expectations.
We are committed to ensuring a fair marketplace for all our users, which is why shill bidding is not allowed at John Pye.
Our customers bid on lots up to their maximum price until the highest bidder is success and wins the lot.
Being an auction house, we sell our goods as they appear. We advise customers to visit the auction in person to ensure you are satisfied with the condition of the lot before placing your bid.
Kind Regards,
JP Customer Service Team
didnt give an answer on my questiion…
didnt give an answer on my questiion ... was issue with payment.. after they blocked me and didnt give me answer
April 16, 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Andrei,
Thank you for sharing your feedback.
We appreciate all feedback and take on board customers comments and opinions.
Kind Regards,
JP Customer Service Team
Creat Customer Support, Hit and Miss Otherwise
The auctions are hit and miss and it seems it's not worth buying anything with a plug as it's most likely a returned item that won't work. After sales support was great, Persephone from the Marchington CS team was amazing in helping with a refund, very professional and prompt.
April 20, 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Irina,
Thanks for taking the time to leave us a review.
Persephone would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Quick, helpful response
Response to my request was quick and was kindly dealt with satisfactorily.
The staff I interacted with, Shakira, was patient and willing to help.
May 14, 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Emmanuel,
Thank you for leaving a 5-Star review.
Shakira would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
I would not recommend buying from John…
I would not recommend buying from John Pye Auctions. There are a lot of hidden charges added on after you bid, which makes many items not worth buying in the end.
I bought a DJI drone that was shown with the controller and cables, but they failed to mention that the internal battery was missing. The listing also did not properly explain what parts were missing or whether the drone was actually working.
When I complained, they tried to blame the customer by saying you should attend in person to inspect the item yourself. That is not good enough. Listings should clearly state exactly what is included, what is missing, and whether the item has been tested.
The whole process feels misleading. If items are incomplete or untested, they should be honest and transparent about it from the start.
May 11, 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Bruno,
Thanks for taking the time to leave us a review.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
Very disappointing experience with John…
Very disappointing experience with John Pye Auctions.
I purchased two items through their auction platform — a coffee machine and a table. The table arrived broken, and the coffee machine does not work at all. Both items were effectively unusable upon arrival.
I contacted customer service multiple times requesting a refund and return label under my consumer rights, but they refused to take the items back or resolve the issue properly.
Selling damaged and non-functional products without accepting responsibility is completely unacceptable. Buyers should be extremely careful when purchasing from this company.
I am now escalating the matter through my payment provider and formal consumer complaint channels.
Would not recommend.
May 3, 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Sophia,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
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