Good experience with JP, but terrible delivery service from DPD. DPD have repeatedly delivered my parcels to the wrong house and cannot seem to tell the difference between an address ending in 1... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I have won several items from here, some have been ok a lot haven’t. My last one was 3 garden strimmers which I got for a decent price, but when received them they all came with batteries and extra pa... See more
Company replied
Had a problem with an item that was won at an auction. After contacting customer services, I was dealt with by a polite gentleman called Logan. The problem was sorted out without any issues with the... See more
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Avoid like the plague - auctioning non working goods and listing items such as batteries are included when they are not. Would give zero stars if possible, we bought 6 items all do not work. Complete... See more
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Company details
Written by the company
Online auctions from personal electronics, furniture and homeware to property, jewellery, vehicles and business insolvency.
Contact info
John Pye & Sons, James Shipstone House, Radford Road, New Basford, NG7 7EA, Nottingham, United Kingdom
- 0115 970 6060
- info@johnpye.co.uk
- www.johnpye.co.uk
2.7
Poor
5K reviews
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This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 48 hours
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Do not use.... dangerous goods
Like some many people l brought a dishwasher. BE AWARE...The description was model make and RRPwas given on the site along a some external photos but no internal photos
What it arrived was a more than second hand it was dented ... full of moulting food and half used dishwashers tablets inside.
We turned it on and it give my son a serious electric shock. It was totally died and dangerous as the cable very close the casting was damaged.
I have brought before from John Pye and visited one of the sites. But this was the 1st electrical purchase.... never again.
May 11, 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon,
Thanks for taking the time to leave us a review.
We understand this must be very frustrating.
If you need further support regarding this, please contact our Customer Service Team here: https://www.johnpye.co.uk/customer-service/
We can assist you with any queries you may have, we are open from 9am-5pm Monday-Friday.
We can help to get this investigated for you.
Kind Regards,
JP Customer Service Team
Most of the lots are complete junk
Most of the lots are complete junk, used at best. Missing parts, broken items. The stupidest thing is that people bid higher than they can buy new ones in the store.
May 1, 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
Had an issue and emailed in
Had an issue and emailed in, Ryan replied very quickly and sorted the issue out straight away. Thank you.
May 11, 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Nick,
Thank you for leaving a 5-Star review.
Ryan would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Rubbish fence solar lights
Bought some fence up/down solar lights from Temu after 3 days stopped working. To be fair Temu refunded. Saw regularly fence lights on John Pye and selling well. Bid several times but didn’t win as went up to more than I wanted to pay with all the extra costs. Eventually won 2 sets only to find the are from Temu!! Scan the Q code and it takes you to Temu.com. Absolute rubbish for much more money than direct from Temu. Also, Temu refund, John Pye don’t. BEWARE DONT BID ON FENCE SOLAR LIGHTS unless you want to be ripped off
May 8, 2026
Unprompted review
Is it possible to give Zero stars
Is it possible to give Zero stars? Just purchased junk. Pressure washer completely dead on plugging it in. If you want to throw your hard earned away then please feel free to bid at John Pye Auctions! They do have quite a pile of crap to sell to unsuspecting members of the public weekly! Just remember you have absolutely no come back after purchase.
May 5, 2026
Unprompted review
Reply from John Pye Auctions
Good Morning David,
Thanks for taking the time to leave us a review.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Kind Regards,
JP Customer Service Team
I bought a vacuum cleaner that doesn't…
I bought a vacuum cleaner that doesn't work. In the description it just gave a model number and the original rrp along with a picture of the vacuum in the original box.
In my opinion JohnPye take advantage of the lack of protection an online/distant seller has when using an auction site.
-They are happy to sell broken junk to distant sellers without stating in the description that the product is faulty.
-They throw used broken junk into auctions that include customer returns so you might be lucky but its a gamble even if you physically get to see the products.
-Most lots have pictures with products in their boxes and descriptions stating the RRP as a carrot to reel you in.
-They also charge you an auction fee for the pleasure.
They will get your winning lot to you relatively quickly and send you a auto response email to any issues (a lot like the reply I'll no doubt get to this review) and withing 24 hours. They have phone numbers that actually have people on the other end which is nice too.
But I'd stay away unless you are able to repair electrical goods or know for certain what you are getting works. It wouldn't surprise me if they have someone bumping up the bids as well. Ill try trading standards and see if there's any course I can take to get my money back.
From your response. Pretty lame response. You are obviously happy selling broken crap. It wouldn't have mattered if I had seen it before as the suction motor is broken.
May 5, 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Adrian,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
We appreciate all feedback and take on board customers comments and opinions.
Kind Regards,
JP Customer Service Team
Not worthy, better buy on eBay
I have purchased a blender which arrived yesterday and it’s faulty, can’t even repair it as it’s more expensive as buying new. I paid £58 in total and costumer service doesn’t even care. Be careful as they don’t state if products are faulty , only when it doesn’t affect the product price really (like jewellery). I have purchased a year ago an Amazon fire tablet and had lots of problems and lasted a month too. Be careful as they don’t say anything in their description and would say it’s your fault you didn’t come to view the product and test it before purchasing.
May 8, 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Georgiana,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
Great experience with John Pye…
Great experience with John Pye Chesterfield! Oxanna helped me resolve my issues with professionalism and speed. Very impressed with their customer service and how quickly they handle things. Highly recommended!
April 27, 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Antonache,
Thank you for leaving a 5-Star review.
Oxanna would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
I bought PS5 controller from the John…
I bought PS5 controller from the John Pye that was not described as faulty/damaged or untested, but when it arrived it was completely dead, no power at all. I contacted to their support team and they declined making a refund, £35 paid for nothing. Don't recommend using this scam service they sell broken stuff!
April 26, 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Ivan,
Thank you for sharing your feedback.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
Persephone was very helpful
Persephone was very helpful, and chased up all my enquiries in a timely manor. Shame the item I ordered was incomplete
May 6, 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Nikolas,
Thank you for taking the time to review John Pye Auctions.
Persephone would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
Kind Regards,
JP Customer Service Team
I bought 3 items from this auction…
I bought 3 items from this auction site, and all 3 of them are broken/without parts.
You couldn’t see that parts are missing or cracked in pictures.
Incomplete orders/damaged, NO REFUND!
I would not use it anymore.
May 4, 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Ristea,
Thanks for taking the time to leave us a review.
I’m disappointed to hear that your experience with us fell short of your expectations.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
Sold Faulty, Incomplete Item – No Refund, No Support
Thank you for your response, however it does not address the core issue.
The problem is not simply that the item was “sold as seen” or that it could have been viewed in person. The main issue is that the product is completely non-functional. A product that does not work at all should not be treated the same as a used item with minor defects. Even in auction conditions, there should be a reasonable expectation that the item is at least operational unless clearly stated otherwise.
Furthermore, this lot was listed as an **online sale**, and not all buyers have the opportunity to attend in person. Therefore, placing full responsibility on the buyer for not viewing the item is not reasonable.
In addition, presenting the item as a **featured lot** and indicating a significantly higher “original value” is misleading. That value clearly applies to a fully working, complete, and undamaged product — not to an item that is broken, incomplete, and unusable.
Also, repeating the same generic response across multiple reviews does not address individual cases and raises concerns about how seriously customer complaints are being considered. Simply saying “you should have viewed the item” does not resolve the issue and reflects poorly on customer service standards.
This is not just about expectations — it is about fairness and transparency.
May 1, 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon,
Thanks for taking the time to leave us a review.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
Treat anything electrical with extreme caution
Over the past 6 years I have bought hundreds of items through Johnpye. Most have proved decent purchases, although quite a few have been broken or parts missing.
I have always treated electrical items with caution having once bought 3 mini drones that had their lithium batteries removed & were therefore useless but I did purchase a microwave & a coffee machine that were both good.
Recently I relaxed my guard & purchased a Flymo & an angle grinder, both of which looked new & boxed in the limited photos. The Angle grinder came with a missing part & a burnt out motor. The Flymo had clearly been used extensively as all the parts not shown in the pictures were filthy/worn & the basket with ancient grass clippings in it, the switch was broken & useless. Both these items should have bypassed any auction on their way to the skip. £80 & a trip to the recycling centre to dump their waste, what a bargain!!!
John Pye’s response “We are not able to guarantee the lot is new, complete or fit for purpose.” They do not check if electrical items work or are even safe.
Shame on the retailers who dump unfit & potentially dangerous electrical items on auction sites like this rather than sending them to be recycled.
I certainly won’t be buying anything electrical from this site again & I would strongly advise anybody against making a such a purchase.
April 13, 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Gordon,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
BUYER BEWARE!
BUYER BEWARE!! I bought some skincare and make up. They were high end, so went for a lot of money. Out of 8 items, 4 were damaged and used! I contacted them, assuming it was an error and asking for a refund, as my understanding is that it's illegal to sell used skincare, due to hygiene and health reasons, but they told me I should have come to look at the lots before bidding. The photos showed the items as boxed, so the fair assumption is that they are unused. No idea how they're getting away with this. I assume anyone can rock up there, with a box of used and damaged skincare products, and sell them via John Pye, to the internet bidders who live too far away to come and inspect, and just trust that a company wouldn't be selling disgusting, used items to put on their skin. A madness!!
May 1, 2026
Unprompted review
May was very helpful and got my issue…
May was very helpful and got my issue resolved quickly and efficiently.
April 9, 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Mr Glyn,
Thank you for leaving a 5-Star review.
May would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Be very careful buying from these guys
Be very careful buying from these guys. They advertise products that have been returned due to problems and then hide behind their lengthy t's & c's. I purchased an air fryer which looked fine in the images and there was no mention of it being broken but when it arrived it wont even switch on. Unlike e-bay you have virtually no rights and they will happily take your money for the item and pricey delivery service, and then wont offer any assistance or refund when the item is not fit for purpose. I expect they sail very close to what is legal and I wont be using them again. Hopefully you will read this and do the same.
April 30, 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Sean,
Thank you for taking the time to review John Pye Auctions.
I’m disappointed to hear that your experience with us fell short of your expectations.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
Do not buy any sort of appliances from…
Do not buy any sort of appliances from this company. They usually don’t work and there’s no comeback from them. Absolute scum
January 30, 2026
Unprompted review
Reply from John Pye Auctions
Good Morning,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
We are committed to ensuring a fair marketplace for all our users, which is why shill bidding is not allowed at John Pye. Our customers bid on lots up to their maximum price until the highest bidder is success and wins the lot.
Kind Regards,
JP Customer Service Team
i Bought the car in their car auction
i Bought the car in their car auction. They are scammers so please avoid them. What normally they do just intentionally make the key disappear and sold you car with massive engine problem.
August 8, 2025
Unprompted review
Reply from John Pye Auctions
Good Afternoon Victoria,
Thank you for taking the time to review John Pye Auctions.
We are sorry to hear you were not happy with the vehicle you won in our auction. We receive a lot of vehicles with no keys therefore we do not know the condition of the vehicles.
The vehicles are not tested or inspected by our staff.
The vehicle auction clearly advises Vehicles are sold at auction as they lie with no warranties or guarantees.
All second hand vehicles are sold strictly on the basis that they require repairing or reconditioning before being used.
Buyers must satisfy themselves whether a vehicle is roadworthy.
Kind Regards,
JP Customer Service Team
Bought 2 electrical items neither…
Bought 2 electrical items neither worked John Pye refuse to give a refund even though their description failed to disclose this . They base their stance on bought as seem even though the majority of sales are online . Clearly the sell junk which people believe are in working order . Don’t waste your money
February 9, 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Steve,
Thanks for taking the time to leave us a review.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
We are committed to ensuring a fair marketplace for all our users, which is why shill bidding is not allowed at John Pye. Our customers bid on lots up to their maximum price until the highest bidder is success and wins the lot.
Kind Regards,
JP Customer Service Team
So deceitful it's actually unreal
So deceitful it's actually unreal. And don't get me started on the having to show ID for delivery bull. Simply not worth it. There's a reason they are known as John Sly Auctions. Stay away and save your cash and sanity.
April 29, 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Susan,
Thank you for taking the time to review John Pye Auctions.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
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