John Pye Auctions Reviews 

A further update on the abysmal condition of the HISENSE fridge freezer we brought from John Pye. They refuse to give us a refund,stating that we bought it from the website auction and had it delivered (at a cost of £80 on top of the £120 for the item) without going to view it. To see if it was fit for purpose we would have had to see it plugged in and waited hours for it to get to the correct temperature at the auction site. This I am sure John Pye would not have been willing to do. They stated "sold as seen".... These people are nothing short of con men. THEY should have checked it out, made sure it worked before putting it up for auction. Yes we can accept a few dents, etc but a fridge freezer that stays at 15oC and warms up NOT gets cold is not fit for purpose. PLEASE DO NOT EVER BUY ANYTHING from this company....unless you are willing to accept something that doesn't work . You will NEVER get a refund....they will just reply to your messages with a load of twaddle. So John Pye Auctions have taken £200 from us and given us a fridge freezer that doesn't work. GOOD BUSINESS JOHN PYE....I LOOK FORWARD TO YOUR PATRONISING REPLY TO THIS REVIEW , ABSOLVING YOU OF ANY BLAME/RESPONSIBILITY.😡😡

Pictures showed a boxed product in good condition with what appeared to be retail packaging still on the product. On arrival the outside of the box clearly had 'faulty' written on it, there were missing and damaged parts, which should definitely have been stated on the listing, but these cowboys take pictures to hide the true condition of the items and purposely, give as vague a description as possible. The product was also very poorly packaged inside its original box with no polystyrene packaging, so product had rattled around inside the box causing further damage. Lesson learnt, to delete my account and not use them again, fortunately I only purchased one item from the dozen or so I intended to buy, as reviews I'd read made me cautious, listen to the bad reviews, this is basically broken junk you would ignore at a boot sale, but with pretty pictures on a website instead, steer clear.

I would not recommend this company to anyone. All the items they sell seem to be damaged or faulty. I purchased several things for my home, and none of the electronic devices worked at all. The furniture also arrived with damage and scratches.
I raised a complaint with customer support, but they refused to resolve the issue. As a result, I had to report the matter to my bank and request a chargeback on my card.

Partner purchased a coffee machine for new house so we didn’t try straight away until we moved in. In the mean time bought an air fryer also. Tried the air fryer, no power. So thought we better try coffee machine as well. Fault with that too. Complete waste of hundreds of pounds. Yes it’s our fault, but if this stop one person from wasting their money it’s worth it. I appreciate that they have T&C’s and it’s sold as seen but it seems to be immoral to sell items that don’t even switch on. Don’t risk it is my advice!!

I had a very poor experience with John Pye Auctions.

I received items that are simply not usable. The toilet seat was cracked and cannot be used at all. The bin arrived dirty, with rubbish still inside and signs of rust.

There was no mention in the listing that these items were broken or unusable. That is the main issue. I understand items can be second-hand, but they still need to be usable for their basic purpose. A toilet seat that cannot be used is not acceptable.

I contacted them and sent photos, but they just replied with a standard template saying everything is "sold as seen" and refused to help.

This is not my first issue with them. I had a similar situation before and had to resolve it through a chargeback.

If you are buying from them, be very careful. If something goes wrong, don't expect help. You may need to go through your bank to get your money back.

They really need to be more honest in their listings and clearly state if items are broken or not usable.

To whom it may concern, (Adam Pye)
I feel compelled to leave a review regarding my recent experiences with your Chesterfield branch, as it perfectly encapsulates the wonderfully unpredictable nature of auction buying—equal parts gamble, disappointment, and unintended comedy.
I fully appreciate that purchasing from auction sites is a “buyer beware” scenario. I understand the risks, the “sold as seen” disclaimers, and the general expectation that items may require some remedial work. In fact, I’ve made peace with the well-practised “computer says no” approach and the almost reflexive refusal to consider refunds. That part, at least, is consistent.
That said, it is only fair to point out that my experiences have not been universally negative. I have had genuinely positive interactions with your Marchington and Edinburgh teams, where the process has felt far more organised, transparent, and—dare I say—customer-focused. I must compliment Marchington in particular; they wrapped my items so well that they could have returned to Earth with the Artemis 11 mission and still been unscathed. This only makes the contrast with Chesterfield all the more noticeable.
What is less easy to accept, however, is the apparent lack of consistency in areas where there are clear expectations—both legally and procedurally.
For example, I recently received delivery of an electrical chainsaw via DPD. In other auctions within your wider operation, it is clearly stated that such items require 18+ identification upon delivery or collection —a reasonable safeguard. Yet in this instance, the item was handed over to my child without any verification whatsoever, something I can confirm via Ring camera footage. It raises the question: are safety checks optional depending on the day of the week?
Then there is the small matter of the chainsaw arriving in a box that had been quietly marinating in its own oil. What I initially assumed was a shadow in the photograph on the JP website turned out to be leakage from the reservoir. (I am aware that the standard response might be that, had I driven 281 miles to your site, I would have seen the item in person; however, the item appeared to be masquerading as something else—specifically, a shed ornament.) One might expect that, at the very least, fluids would be drained prior to transport—especially when dealing with substances that are, at best, messy and, at worst, potentially hazardous. It does make one wonder whether this was an oversight or simply a case of “it’s broken anyway, so why bother.”
While I accept that auction items are not guaranteed to be in perfect working order, this experience feels less like a calculated risk and more like a disregard for basic standards—both in terms of safety and accurate representation.
To add to the overall experience, this is not an isolated case. I have previously purchased two other electrical items through your auctions, both of which were unusable due to faults. At this point, it is beginning to feel less like bad luck and more like a pattern. But I’m becoming even more wary of certain items mainly electrical, and I intend to stay away from opened/used appliances in the future.
In summary, I have no issue with the inherent unpredictability of auctions. Within reason, I quite enjoy the suspense. What I do take issue with is inconsistency—particularly when it comes to safety procedures, the handling of potentially hazardous materials, and basic customer care. A little more attention in these areas would go a long way, even if refunds remain firmly in the realm of fiction.
Yours faithfully,
Victor M (pseudonym)

Fantastic customer service by everybody involved in this unfortunate listing error. Particular thanks to Oxanna for your diligence, close attention and professionalism.

They sell items that they know are damaged and they purposefully hide the damage in the pictures they take.
No one in their right mind is going to travel a 100 mile round trip to inspect a product for £20 or £30, instead they just bid. The result is you receive damaged goods that are useless and then never use the auction platform again. To me it is a very short sighted way of doing business.

Don't bother buying electricals I've used them twice and neither item worked and has missing parts, down £125. Fees are high expect the final cost to be double the bid.
Stick to eBay at least you can return items there and it more than likely ends up being the same price anyway. Never using again.

Terrible! Ordered a Xbox wireless headset which arrived with a broken microphone. Ordered for my son's 8th birthday. It's arrived 3 days before and now I'm having problems trying to arrange a refund or exchange before his birthday. It's not going well. This is my fist purchase from John Pye and my last purchase. Due to their processes I have to wait for an outcome which will be well past my sons birthday. I now have to go out and buy another whilst I hope John Pye will refund me my money for the broken item I purchased. If all else fails I will start a charge back through my bank. I wouldn't recommend this company to anyone based on my first experience with them.

Reply to John Pye reply: so I should travel over 3 hrs to view items that cost less than travel costs to view? Perhaps items should be described correctly or even have a test report to help customers to make an informed buying decision. You are quick to quote your terms and policies which are unrealistic. In this instance John Pye have been kidn enough to offer me a full refund as items have been recieved back. Failing that I would have initiated a charge back through my bank account and paid £35 for a small claims court hearing inviting your CEO to explain what went wrong. I'm sure he would not be happy to be invited to settle the matter in a civil claim.

Really bad , been using this company for around a year.so many items damaged or missing parts, even been used then resold
Ive had to throw things away .need better descriptions and pictures .
Auctions need grading , explaining is things are damaged worn .not as good as it was .very expensive fees and delivery costs

Logan at John Pye Auctions customer service was very helpful and easy to deal with. He handled my query regarding an item won at auction promptly and was accommodating throughout the process. Clear communication and a positive, professional approach made resolving the issue straightforward.

Absolute joke to collect your purchase from Birmingham nothing sign posted and when you do eventually find where your meant to go after asking several members of staff that send you to the wrong place, there’s no one there!
Will not be purchasing again.

I’ve ordered off these ALOT and they’ve only messed up ONCE and it was just a lost parcel they then found due to this it was delayed but Leon and Sophia and tiff have been nothing but the best to get me my parcel and sort a refund.

Pros: bargains can be found, shipping was fast and well packaged, complete price (inc. fees) shown at time of bidding appreciated

Cons: auction fees are pretty steep, limited pictures/information on lots, extra time added when bidding last minute was annoying

Overall, I would probably use again but it definitely felt like a massive gamble whether I would get a bargain (save £240 off RRP) or lose £200. I definitely got lucky.

If you want to robbed buy from this company if it's ELECTRICAL and you haven't seen it working do no bid or exchange a pound note. Their electrical stuff is all rejected faulty items either dead on arrival of faulty or damaged they will sell you something knowingly it is beyond reasonable repair.

Bought item some months ago. Ordered cabinet they sent book self and draws for the cabinet. After some emails back and forth in which they asked me to carry heavy item to post office and oost at my own expense they were eventually collected. Since then almost a month ago (tomorrow) still waiting for a refund. Not sure why it takes so long as they want payments next day when you purchase. Sent email 6 days ago, still no response. No longer surprised with this level of apathy from them. Wont mention the fake speaker i haven't got money back for either.

Well they done it again to me. Another order with Item missing from the box, Messaged JP Auction and was told we have pictures of the item {Halfords Torque Wrench} In the box before it was shipped this is the third time now with problems 3 of my orders 2 of the boxes had the tap removed and resealed and other order that had £600 tool in box went missing did not get. The box goes missing and JP Auction dont want anything to do with it waited 3 weeks nothing so had to contact my bank do a chargeback to get my money
I think that DPD are looking in the boxes and removing bits they want, Also steeling the parcels, Or JP Auction are taking pictures of items in the box then removing the item Tape the box and send to recipient
Obviously im not the only one thats having these problems may'be change delivery courier.
Anyone thinking of ordering from JPA Good Luck.

Either way I have lost out on £150 nothing I can do and JP Auction dont want to help you

Misdescribed “Featured Lot” – Incomplete Item Received.
I purchased a “Featured Lot” described as a complete EUFY Omni S1 Pro robot vacuum system.
On delivery, the box had been opened and resealed, and the main robot unit was missing. Only the base station was included, making the item unusable.
I contacted John Pye Auctions multiple times via email and their platform but received no response at all.

Given the item was materially not as described and incomplete, I have had to escalate the matter through my bank.

Very disappointing experience, especially for a “Featured Lot” where accuracy and completeness should be expected.

There was an error made, one both parties contributed too. However once John Pye understood we got the matter sorted. Persephone was speedy and clear and helpful. I was relieved and pleased by the service . I have had the same speedy responses from John Pye when required