Johnsons Seeds Reviews 

2,358
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers had a great experience with this company. Many consumers express immense satisfaction with the beautiful and healthy plants they receive, noting that items arrive safely and right on schedule. People consistently mention the exceptional standard of the products, praising the careful packaging that ensures everything stays protected during transit. Some reviewers were not happy with certain seeds failing to germinate properly or plants arriving damaged and wilted after spending too much time in transit. Customers additionally reported frustrating experiences involving delayed order updates, unhelpful customer service responses when seeking assistance, and unexpected item substitutions.

What people talk about most

Product

Users describe ambiguous interactions with product, as experiences vary significantly. On one hand, consumers... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the excellent condition, healthy... See more

Delivery service

Reviewers express mixed feelings about the delivery service, with some customers praising the fast delivery... See more

Order

People report ambiguous experiences with order, noting that while items were initially confirmed as in stock... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as opinions are sharply divided.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered 90 Winter Pansy garden ready plants. A few had come out of their pots in transit, but all were healthy. Not as large as stated, but acceptable. They are now safely transplanted. They arrived... See more

Company replied

Rated 4 out of 5 stars

The plants are excellent but I don’t like Yodel. They deliver in the evenings and at weekends and some drivers obviously don’t understand the term “live plants”as they had been upside down and fallen... See more

Company replied

Rated 4 out of 5 stars

The plants were healthy. There was only two in the packs I couldn’t use. They were smashed. Other than that satisfied. Thankyou

Company replied

Rated 5 out of 5 stars

I received the packets…Of bulbs safely. Thanking you Yours sincerely Princess Wendy Lawrence- Stewart Duchess. Of Dorset Countess. Of Holland

Company replied


Company details

  1. Garden Center
  2. also in
  3. Seed Supplier
  4. Wholesale Plant Nursery

Information provided by various external sources

Established in 1820, Johnsons Seeds supply premium quality flower and vegetable seeds, young plants and gifts for gardeners.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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4.1

All reviews

(2,358)

25 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A good buy

The plants were in good condition when they arrived and have thrived since.

May 28, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your positive feedback
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Plants arrived good and healthy and…

Plants arrived good and healthy and I’ve now potted them on until ready to plant out. Good product at a good price and delivered well.

May 28, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your positive feedback
Kind Regards,
Customer Service

Rated 4 out of 5 stars

The chrysanthemum plants were quite…

The chrysanthemum plants were quite good except one
was broken.

May 28, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for your feedback
We have noted your concerns,
If your plants fail to thrive please contact us direct and we will assist you.
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Plants arrived in good condition

Plants arrived in good condition

May 28, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 1 out of 5 stars

Porter them up when they came look at…

Porter them up when they came look at them today at lest 12 of them don’t look very good

May 28, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for your feedback
We have noted your concerns,
If your plants fail to thrive please contact us direct and we will assist you.
Kind Regards,
Customer Service

Rated 1 out of 5 stars

It took 3 deliveries to receive the…

It took 3 deliveries to receive the hanging basket. However on the 2 and 3 deliveries the plants were either dead or broken. Due to the boxes being broken, squashed and turned upside down by the courier service.
Please review your courier service.,,

May 28, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your honest feedback and will use this to improve the service we offer.
Please do not hesitate to contact us if we can be of any further help
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Plants healthy

Plants healthy. Would have been useful for me to know which colour was which.

May 28, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 2 out of 5 stars

Disappointed

Two out of ten cuttings were broken during packaging that equates to 20 percent requested replacement and were told none were available the price l paid for them it is not good enough

May 27, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for your feedback.
A member of the team will be in contact.
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Sturdy little plants

Sturdy little plants
All happily planted on

May 28, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Very good service.

Very good service.
Thank you

May 27, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Good quality plants and delivered…

Good quality plants and delivered promptly

May 28, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 1 out of 5 stars

My order was for 3 Dalia in bright pink…

My order was for 3 Dalia in bright pink and you’ve sent 5 carnations?????
I have made contact a week ago but no one has got back to me.

May 28, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your honest feedback and will use this to improve the service we offer.
Please do not hesitate to contact us if we can be of any further help
Kind Regards,
Customer Service

Rated 5 out of 5 stars

First Class Plants

As Usual first class plants and reliable delivery.

May 28, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 2 out of 5 stars

You only sent third of the order…

You only sent third of the order unlabelled cans I’m still waiting for the rest

May 28, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for your feedback,
Please contact us direct and we will look into this for you.
Kind Regards,
Customer Service

Rated 1 out of 5 stars

Rubbish

Rubbish! I’m fed up of getting broken plants in one order and the replacements are the wrong type. I’m having to keep contacting and explaining and sending photos etc. I’m now going to have to dig up the border with the wrong plants and wait and see if Johnson’s can get it right with the replacements!!!

May 27, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your honest feedback and will use this to improve the service we offer.
Please do not hesitate to contact us if we can be of any further help
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Good strong plants

Good strong plants. Delivered as promised

May 27, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Beautiful plants

Beautiful plants, all in excellent condition after being in the post.

May 28, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Excellent service

Plants arrived well packed and healthy.

May 27, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 3 out of 5 stars

The web site was well set out and…

The web site was well set out and ordering was easy.
Having placed an order there was no communication in the following 6 months until the day before delivery. The plants were tiny and dehydrated when I unpacked them-( immediately after delivery as by chance I was in)it took me 30 mins of holding them in water before they stopped floating. I potted them up but sadly 3 were devoured by a slug overnight ( my organic slug pellets had failed! ). I am trying to nurse them to recovery but feel surethat if they were healthier on arrival they would not have succumbed so easily.

May 27, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your honest feedback and will use this to improve the service we offer.
Please do not hesitate to contact us if we can be of any further help
Kind Regards,
Customer Service

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