Johnsons Seeds Reviews 

2,358
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers had a great experience with this company. Many consumers express immense satisfaction with the beautiful and healthy plants they receive, noting that items arrive safely and right on schedule. People consistently mention the exceptional standard of the products, praising the careful packaging that ensures everything stays protected during transit. Some reviewers were not happy with certain seeds failing to germinate properly or plants arriving damaged and wilted after spending too much time in transit. Customers additionally reported frustrating experiences involving delayed order updates, unhelpful customer service responses when seeking assistance, and unexpected item substitutions.

What people talk about most

Product

Users describe ambiguous interactions with product, as experiences vary significantly. On one hand, consumers... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the excellent condition, healthy... See more

Delivery service

Reviewers express mixed feelings about the delivery service, with some customers praising the fast delivery... See more

Order

People report ambiguous experiences with order, noting that while items were initially confirmed as in stock... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as opinions are sharply divided.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered 90 Winter Pansy garden ready plants. A few had come out of their pots in transit, but all were healthy. Not as large as stated, but acceptable. They are now safely transplanted. They arrived... See more

Company replied

Rated 4 out of 5 stars

The plants are excellent but I don’t like Yodel. They deliver in the evenings and at weekends and some drivers obviously don’t understand the term “live plants”as they had been upside down and fallen... See more

Company replied

Rated 4 out of 5 stars

The plants were healthy. There was only two in the packs I couldn’t use. They were smashed. Other than that satisfied. Thankyou

Company replied

Rated 5 out of 5 stars

I received the packets…Of bulbs safely. Thanking you Yours sincerely Princess Wendy Lawrence- Stewart Duchess. Of Dorset Countess. Of Holland

Company replied


Company details

  1. Garden Center
  2. also in
  3. Seed Supplier
  4. Wholesale Plant Nursery

Information provided by various external sources

Established in 1820, Johnsons Seeds supply premium quality flower and vegetable seeds, young plants and gifts for gardeners.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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4.1

All reviews

(2,358)

25 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service

May 27, 2025
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Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Praise for a First Class Company

Choosing my items from their catalogue was a real pleasure and placing the order was really easy. They were kind enough to let me know when my order would be despatched so that I was able to prepare the flower bed in advance.
They also chose to use a very good Courier service who know how to handle top quality plants - carefully. All of the plants ordered were in great condition when they arrived and are doing very well indeed.

May 27, 2025
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Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 4 out of 5 stars

9 arrived as healthy plants

9 arrived as healthy plants, the 10th was broken at the base, it didnt survive :o(

May 27, 2025
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Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your honest feedback and will use this to improve the service we offer.
Please do not hesitate to contact us if we can be of any further help
Kind Regards,
Customer Service

Rated 3 out of 5 stars

Received my order of chrysanthemum…

Received my order of chrysanthemum plants, the package looked like it had been trodden on, 1 of the plants was snapped in two and the other 4 were in a bit of a tangle. The packing wasn’t robust enough to protect young fragile plants. Very disappointed with my delivery

May 27, 2025
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Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your honest feedback and will use this to improve the service we offer.
Please do not hesitate to contact us if we can be of any further help
Kind Regards,
Customer Service

Rated 3 out of 5 stars

My 6 chrysanthemum plants arrived in…

My 6 chrysanthemum plants arrived in cardboard box that was far too big for them, so much so that they were able to move round during their journey to me. By the time they arrived, they were all loose and most of the soil had come away from the roots. I managed to replant them quickly and hopefully revive them. Let's hope they survive.

May 27, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your honest feedback and will use this to improve the service we offer.
Please do not hesitate to contact us if we can be of any further help
Kind Regards,
Customer Service

Rated 2 out of 5 stars

very disapointed

We ordered our plants in January and waited till last week for the collection of Christmas Xanths cuttings to arrive . When they did there was 4 reasonable cuttings and the last was just an excuse for one with no growing tip and if you were lucky a root of 1/4 inch . The box they were delivered in was damaged and almost flatten . Not very impressed after using the company for over 25 years . We did complain but was just brushed off .

May 27, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your honest feedback and will use this to improve the service we offer.
Please do not hesitate to contact us if we can be of any further help
Kind Regards,
Customer Service

Rated 3 out of 5 stars

As already advised by Email with…

As already advised by Email with photographs and not entirely happy with the response!

May 27, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Thank you for your feedback
We have noted your concerns,
If your plants fail to thrive please contact us direct and we will assist you.
Kind Regards,
Customer Service

Rated 5 out of 5 stars

So far so good

So far so good, the plants arrived looking healthy and are progressing well.

May 27, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 3 out of 5 stars

Not the best delivery ever

Whilst the plants were still reasonably well alive when delivered, they were very dry and have struggled to fully recover yet. I think they need a little more soil around them when transported, particularly this late (May) in the year. The ones I ordered earlier arrived in a better state and grew away straight away. I'll be surprised if these ones manage to reach maturity to flower by the end of the year, which will be disappointing.

May 27, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Thank you for your feedback
We have noted your concerns,
If your plants fail to thrive please contact us direct and we will assist you.
Kind Regards,
Customer Service

Rated 2 out of 5 stars

Sent out to early…

Four of the plants ok but the fifth had parted company with its root system, it looked to be to small to have been sent out it wasn't ready it had dampened off at the base, the other four have been potted on and are doing.fine

May 27, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your honest feedback and will use this to improve the service we offer.
Please do not hesitate to contact us if we can be of any further help
Kind Regards,
Customer Service

Rated 4 out of 5 stars

This is my first time with Johnsons

This is my first time with Johnsons. Only one item did not come up to scratch, it was out of its little socket. It was in one of the collections Rivalry. It had very little in the way of roots, I have potted it up hoping for a miracle. The rest are thriving, I have grown or taken cuttings for a long time around 6o years, with a cold greenhouse.

May 27, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Plants arrived in good condition…

Plants arrived in good condition ,packaging looked a bit battered but the inner protection was fine .Compost around the roots was still moist too.

May 27, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Arrived in good condition

Arrived in good condition
All look very healthy plants

May 27, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Classic Chrysanthenum grower plus…

Classic Chrysanthenum grower plus nursery men.
Good range of plants

May 27, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 2 out of 5 stars

Could do better!

Plants arrived very dry.
They also had no labels to identify what variety they were.
Not a good experience for someone new to growing chrysanthemums

May 27, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your honest feedback and will use this to improve the service we offer.
Please do not hesitate to contact us if we can be of any further help
Kind Regards,
Customer Service

Rated 5 out of 5 stars
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

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