Company of thieves and con artists. They steal from their suppliers and don't pay back! One of the absolute worst companies to ever operate in the middle east, the people in charge of this joke of a c... See more
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False claims on premium delivery. Multiple follow ups and a gift to be delivered at 9am got delivered at 7:30pm. Repeated whatsapp and emails got no to slow revert. This is the second time delivery is... See more
When you are living abroad yet want to make your love ones feel like your close to them and that their birthday’s are remembered. Thank you joi Gifts!! I had such wonderful experience👌 Their Produ... See more
Company replied
Amazing! Joi is such a great way to express your gratefulness to other person. Joi is giving excellent customer service support, wide variety of items to choose with and a one-stop gifting shop online... See more
Company details
Written by the company
Joi Gifts is the MENA region's first full-service mobile platform for physical gifts. Joi Gifts was born out of the belief that the world can be made a happier place, one gift at a time. Joi gifts was born out of the belief that we can make the world a happier place, one...
Contact info
Dubai, U.A.E.
- support@joigifts.com
- www.joigifts.com
I was impressed by how customer care…
I was impressed by how customer care service handle to answer all queries and calls of all clients despite the high volume of orders and peak season which is Valentines. Joi can still be very friendly after all the stressful works. Thank you for making our hearts day extra special!
February 24, 2020
Unprompted review
Reply from Joi Gifts
Hello Danielle,
Thank you for your heart-warming feedback. Customer care teams are considered front liner in every company and we are glad that our efforts are appreciated. We do hope to see you at joi again and have a wonderful day!
Stupid jio fu
February 17, 2020
Unprompted review
Reply from Joi Gifts
Hello Tongpang, we tried searching in our database for any record or transaction under your name and found nothing. Can you provide an order number please? or email us at support@joigifts.com with your concern and we'll be happy to assist and give you a resolution.
On another note, if you can double check the company you are complaining about please? We are joi - joigifts, an online gifting company and you typed jio - should you find that you have made a mistake, we will appreciate you removing your comment please. Thanks!
Chat / email support sucks
Chat / email support sucks. They won’t bother replying to you. Guess I’ll contact my bank now for chargeback process. Fukcing hell you can’t even track the item as guest. THEY DONT HAVE AN OPTION FOR THAT.
February 13, 2020
Unprompted review
Reply from Joi Gifts
Hello Ja La, we understand the frustration of waiting responses from a customer service while there is an immediate concern you need taken care of and we are sorry if we weren't there for you immediately. Valentines season is the busiest days we got throughout the year, and our customer care team does their best to cater all chats, messages and calls. We thank you for your feedback, as it is said, there is always room for improvement. We shall have one of our customer care team look into your concern and reach out to you.
Such a bad delivery service
Such a bad delivery service. The website said a same delivery between 12-3 and made me wait till 6 pm with over 10 calls and several messages to them.
They refused to share the driver's location or number and ruined the surprise i wanted to give my husband.
February 12, 2020
Unprompted review
Reply from Joi Gifts
Hello Vaishali, We understand your frustration and we are truly sorry to have caused such inconvenience. This is definitely not our standard and we thank you for your feedback. We shall review your concern and one of our customer care team will get back to you. thanks.
Shame you cant give 0 stars
Absolutely appalling service!
Never deliver on time despite allocating slots.
Delivery driver refused to deliver to specified address then lied about the fact he was rude obnoxious and then demanded the recipient meet them. Despite the item being a surprise for my husband.
In thier option delivery was made and task completed.
Disgusting attitude to have with customers avoid like the plague.
December 27, 2019
Unprompted review
Reply from Joi Gifts
Dear Charlene, thank you for your feedback and we are truly sorry about this experience, know that we do not take this lightly. Our management has been made aware of your complain. Please be assured that we have a processes in place for this kind of situation. We hope you will give us another chance to serve you better in the future.
An impressive 5 star service
Ordered a flower in a box for my wife to be delivered the next day for our anniversary. I somehow missed the 3-6pm delivery slot. Whatsapped the number on the site and asked if it is possible to slot in my delivery for the 3-6pm time slot and it happened although they could not really promise that it can be done. Really appreciate the effort and assistance because if the flower had come later it would have somehow ruin my plan for the surprise gift for my wife during our anniversary dinner. Thanks again for the exceptional service. I would not hesitate to recommend them to those who are looking at getting flowers or gift for their loved ones. Besides the reasonable pricing, i am very impressed with the service rendered.
Kudos!
December 27, 2019
Unprompted review
Reply from Joi Gifts
Hello Razali! Thank you for giving us some time to drop your beautiful feedback. We are happy to be part of a wonderful and thoughtful surprises for your loved ones and we appreciate your recommendation. We are constantly working to bring you more products to choose from and are very much looking forward to spreading joi with you again. Have a lovely day!
Great quality service
As we live away from my mom, we decided to use this service to surprise her on her special day and the result was brilliant. They are also quick to respond to our queries. My mom loves the cake and flowers. We are so pleased. Will definitely contact them again in the future. Highly recommended.
December 25, 2019
Unprompted review
Reply from Joi Gifts
Hello Kim! Thank you for taking the time to leave us 5 stars and mentioning your wonderful experience with us, we are happy that we hit the mark for you. We appreciate your recommendation, we are working intensely to bring you more products to choose from, across all cities we cover. Looking forward to seeing you again soon! Have a wonderful day!
Rotten watermelon cake
I stumbled on this website and was very excited to find a variety of gifts and really cool ideas that Joi offers. I ended up finding several gifts that I sent to my sister for her birthday. Unfortunately, we ordered a watermelon cake with berries and fruits and it arrived on time but less than 24 hours later it was already rotten. My sister received it at night and when she cut into the watermelon the next day, she found that it was all rotten from the inside.
I was honestly very disappointed because she didn’t even take a bite of it, and it all went to waste. The joi employees who I got in touch with didn’t really help, and offered me a 15% discount on a new order that I had to place on the same day.
December 16, 2019
Unprompted review
Reply from Joi Gifts
Hello Rana! Thank you for your feedback. We have looked into the matter as this is important to us. We found that the process regarding fresh fruits such as the watermelon cake has been clarified. It was confirmed delivered 8:19 PM, UAE time, on a Thursday for a 6PM - 9PM delivery schedule, and we received your email advising about the issue on 5:35 PM on a Saturday, mentioning it happened just that morning. This has been more than 24 hours UAE time.
We'd like to advise though that the discount code provided to you was valid for 90 days from the date of receipt and was not for that same day only. We hope you use it and are looking forward to seeing you at joi again to serve you better. We wish you a lovely day!
Great experience
Great experience, very proffessional and have a good variety of options to gift!, while being in America i was able to surprise my mom in Jordan with JOI services, thank you
July 14, 2019
Unprompted review
Reply from Joi Gifts
Hello Yazeed, thank you for the wonderful feedback. We always love to hear when our dear customers tell us how we bridged the gap between them and their loved ones. We are glad that you are satisfied with your experience and we hope to see you at joi again soon. Have a lovely day!
Joi (full) me....
I am a very happy and JOI(full) client...They did an axcellent job in delivering my order just right on time...I could not thank enough the customer service and satisfaction they gave to their clients....I recommend and will definitely order the next occasions to come....More Power to Joi!
Rhys
July 7, 2019
Unprompted review
Reply from Joi Gifts
Hello Rhys, we are thrilled with your wonderful comment, thank you very much! Glad we've made it a fantastic and excellent experience for you. We sure are looking forward to spreading another joi with you soon. Have a lovely day!
Very bad network service Jio is just…
Very bad network service Jio is just eating our plan money and not giving us any network service and no access to internet. I guess they don’t know how to run a telecom industry and need to learn how to run this industry. Very bad that you guys are just running a scam business and will request you to stop scamming people and give them their required service.
June 8, 2019
Unprompted review
Reply from Joi Gifts
Hello Clint, we are sorry to hear that you are having this issue with your mobile network, hope it get fixed. However, you have actually rated the wrong company, we are joi and not Jio, we are an online gifting company, joigifts.com based in the middle east. Can you kindly update or remove your review, whichever is possible. We will appreciate it, thanks!
Mixed experiences. Waiting for refund.
I have had two good experiences with JoiGifts - they delivered on time and the flowers were beautiful. So I was happy to order from them again.....however....
The last time I ordered from them was a different story.
The flowers arrived on time and were lovely but then the drama began.....
Firstly, I was overcharged (I noticed a sum of over 4x the amount of the item taken from my paypal account)
Secondly, when I spoke to them about this (over two months ago now), they had no record of the transaction and it took about 15 emails back and forth to clarify things. They finally agreed to 'refund the difference' so I waited....and waited.....
No sign of the refund. So I then contacted them and they said that they were having problems refunding people through paypal so they asked for my details for a bank transfer....which I of course gave them.
And here we are....im still waiting for the refund....despite further emails back and forth....
Although Ive had mixed experiences with them, Im not keen to order from them again because Im currently down >£100 when all I wanted was a bouquet of flowers for my family member when she was admitted to hospital.
April 9, 2019
Unprompted review
Reply from Joi Gifts
Dear Emis, things like this should have not happened and we are sorry if until now there has been no resolution to your concern. Could you kindly reach out to our customer care, support@joigifts.com with the order details, as we couldn't find any on the database by the name Emis and no other details here is available for us to go by and we will make sure that this will be done. We assure you that our normal refund process is only about 14 days or a little over on the max and this depends on the payment gateway and the bank policy on refund. If there has been issues on our payment gateways, again our apologies and do not mean for this to happen and thank you for your patience.
Pls close
Do not ever buy here. Poor customer service. No matter how early u order they will still deliver it late. And you habe to call them many times.
March 31, 2019
Unprompted review
Reply from Joi Gifts
Dear Sara, We are sorry about your experience. We assure you that customer satisfaction is our priority on all front. There are rear instances we may fail on some fronts, but this is only when order volume is at maximum capacity such as the valentines day in which all other gifting companies may have similar experiences during this season. Can you kindly provide us with your order number via support@joigifts.com and we will look into the matter. Looking forward to hearing from you. Thanks!
I had a very positive experience with joi
I had a very positive experience with joi Gifts.
First of all their prices are very competitive and the check out experience was straight forward. I saw some bad reviews online but I believe that these things happen and how companies handle them makes a big difference so I decided to give joi Gifts a try, and I am glad I made the right decision.
Great service, I would happily buy from them again and not hesitate to recommend joi Gifts.
March 31, 2019
Unprompted review
Waste of money!
The gift i ordered was not delivered on time and poor customer service
March 31, 2019
Unprompted review
Superb Company!
I have always found it difficult to send flowers from Europe to Dubai but I needed worry as I found Joi Gifts! Super super service from this company to fit any budget, I have used it for flower delivery and Christmas presents and haven't been disappointed once. I hope they continue for a long time as they are really good!
March 29, 2019
Unprompted review
Reply from Joi Gifts
Dear Jane, thank you so much for the wonderful comment, it warms our heart. We do look forward to staying for a long time and be able to help you and other customers and their loved ones to spreading and getting happiness. We are now live in 7 countries and are counting for more very soon. Excited to see you at joi again!
Ultra Poor Service.
Ultra Poor Service.
I sent flowers n Cake as a gift the flower arrangement was really poor
and totally different from the one i ordered, i shared my feedback to the Joi Team, they sent a similar bouquet to the person and wanted the original one back it was very embarrassing for the person to return the original bouquet.
Not happy with the experience.
March 18, 2019
Unprompted review
Reply from Joi Gifts
Dear Evon, we are truly sorry about your experience. Normally, when we sent replacement we do not collect what has been sent particularly when those are fresh goods and (warranted) something poorly done as we cannot sell it to another customer.
As we are operating as an online marketplace in order to be able to offer customers a wider selection of products, this forces us to rely on third parties such as our merchant partners and delivery companies, and sometimes they fail to follow our process and timelines, which is outside of our control, for instance taking back the bouquet without our instructions.
Rest assured, we take full responsibilities for any issue that might have been done. One of our customer care representative was in touch with you to rectify the issue aside from the replacement we sent which was the item ordered. We do hope to see you at joi again.
I couldn't be happier with Joi's…
I couldn't be happier with Joi's service. I sent flowers and balloons for my mother-in-law, who didn't respond to 4 or 5 phone calls, and yet they still managed to get a hold of her. I was so pleased with their hard work to ensure she received her birthday gift. Without a doubt, I will be using Joi again.
FE
February 28, 2019
Unprompted review
Reply from Joi Gifts
Hello Fe, Thanks for the lovely review! It is our priority spread happiness and we’re happy to hear we hit the mark for you. We look forward to seeing you at joi again soon. Cheers!
WORST ONLINE GIFT DELIVERY SERVICE!!
WORST ONLINE GIFT DELIVERY SERVICE!!! DONT TRUST!
NEVER BUY!
A friend ordered for me flower for Valentine's day, Feb 14, 2019 until this moment Feb 18, they didnt deliver. After many calls and email, no response from them. Yesterday they promised to deliver between 9am-12pm. When I called again to follow-up they plan to deliver after 6pm.Since I wont be available, they will set for another day. This will keep going and going. No plans of delivering. The essence of Valentine has ended. I think they will deliver in Feb 2020. This is the worst delivery service I encountered.
February 18, 2019
Unprompted review
Reply from Joi Gifts
Hello Marilyn, we regret that your experience with us this valentines has not been good. Our mission is to spread happiness though there are rare instances when we do not succeed in that goal. We operate as an online marketplace in order to be able to offer you a wider selection of products, but that forces us to rely on third parties such as our merchant partners and delivery companies, and sometimes they fail to follow our process and timelines, which is outside of our control. Regardless, we take full responsibility for the delay and we recognize that no amount of words or excuses will replace the beautiful memory of a thoughtful Valentine’s Day gift. However, we did our best to remedy the situation, we hope to serve you better in the future.
Excellent customer service and attention to my gift specifications
They pesented my gifts to my other half on Valentine's day and added special touches of cute ribbons and balloons tied to two different boxes of engraved jewelry. They engraved the jewelry correctly to what I had them engrave. Jewelry was so shiny and of awesome quality. Any issues with my order got resolved timely and with fantastic customer service by Paula, and in time for delivery on the 14th. Very satisfied with joi and will be back again to order in the future!
February 15, 2019
Unprompted review
Reply from Joi Gifts
Hello Kelie, Thank you for the feedback. It is one of our priorities to make sure that your gifts reached your loved ones at its best! We are glad that you were please with your experience with us. We are also happy that you mentioned Paula and please to hear that you are satisfied with her support. Indeed she is one our best customer angels. Looking forward to seeing you at joi again soon!
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