James gave me the confidence that I needed to ride a trike. I was a little apprehensive as I had fallen from my previous 2 wheeled bike and broken my leg. I wanted to continue cycling but without dam... See more
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Review summary
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Reviews shaping this summary
We have had excellent service from Jake in Southampton. He had been very helpful, patient and knowledgeable over the course of several visits. We never felt like we were being pressured into buying... See more
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Outstanding service. Knowledgeable staff and super helpful. Placed an order on a Saturday afternoon and my tricycle arrived the following Thursday. Amazing. Extremely well packed in a very strong box... See more
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I just wanted to take the time to say I can’t recommend Jorvik Tricycles enough. From my first enquiry to purchasing the tricycle - they couldn’t do enough. I didn’t really know anything about t... See more
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Company details
Written by the company
The UKs leading Adult Tricycle Brand. Jorvik Tricycles is born out of love. When James Walker’s father, Stuart, was diagnosed with Parkinson’s disease, a tricycle was the best option for him to continue cycling. However, the market was limited, and the choices that did exist were outdated and expensive. The first ever Jorvik Tricycles trike was built to help James’ dad continue doing what he loves and so that mission continues – now focusing on supporting other people and their families who are looking for a reliable, aesthetically pleasing and affordable tricycle to help them keep their independence.
Contact info
North unit Millfield Industrial Estate, YO19 6NA, York, United Kingdom
- 01904405338
- info@jorviktricycles.com
- www.jorviktricycles.com
4.7
Excellent
1K reviews
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Replied to 100% of negative reviews
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All things handled well 5 Stars .Many…
All things handled well 5 Stars .Many Thanks Jorvid ,kept me imformed all the step of way of my order .delighted .
March 27, 2026
Reply from Jorvik Tricycles of York Ltd
Thank you for your lovely review!
We’re really pleased to hear that everything was handled well and that you felt informed every step of the way—that’s exactly the experience we aim to provide.
Your kind words and 5-star rating mean a lot to the whole team at Jorvik. Many thanks again for your support, and we’re delighted you’re happy with your order!
Just perfect in every way
Great communication, very helpful.. I've finally got my independence back .. After a few years using a mobility walker with a seat , I really couldn't go far and felt very isolated. I didn't want a mobility scooter as I know how important it is to exercise, something I haven't been able to do . Now I've got a the foldable jet E20 and am able to now leave the house.the back basket is perfect I purchased the bag that goes with it I can fit my folding walking stick and all what I need for my illness . I'm really looking forward to my new little bit of freedom
March 24, 2026
Reply from Jorvik Tricycles of York Ltd
Thank you so much for sharing your experience—it truly means a lot to us.
We’re absolutely delighted to hear how much of a positive difference your JET-E20 has made. Gaining back your independence and being able to get out and about again is exactly why we do what we do, and it’s wonderful to know your tricycle is helping you enjoy that freedom once more.
It’s also great to hear that the basket and bag are working perfectly for your needs—that extra practicality can make all the difference day to day.
Thank you again for your kind words about our team and communication. Wishing you many happy and enjoyable journeys ahead—we’re so pleased to be part of your journey back to independence. 🚲
A new experience
The trike is lovely but I still find riding it a bit intimidating. I have to gain confidence. Delivery was easy and everything arrived together. So well done.
March 27, 2026
Reply from Jorvik Tricycles of York Ltd
Thank you for your feedback—we really appreciate you sharing your experience.
We’re so pleased to hear that you’re happy with your trike and that the delivery process went smoothly. It’s completely natural to feel a little intimidated at first—riding a tricycle can feel different to a standard bike, and confidence builds with time and practice.
Take things at your own pace, and don’t hesitate to reach out to us if you’d like any tips or guidance—we’re always happy to help.
Wishing you many enjoyable and confidence-building rides ahead 🚲
Pleasant Experience
Jake took the time and care to make sure that we chose the right bike. Explained what would best suit our needs. We were well impressed with the selection and quality available. We came in just for a test ride and wound up purchasing.
April 3, 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you for your wonderful feedback!
We’re so pleased to hear you had a pleasant experience with us. Jake will be delighted to know that his time, care, and guidance helped you find the right bike—he’s very passionate about making sure every customer gets exactly what suits their needs.
It’s great to hear you were impressed with the selection and quality, and even better that your test ride turned into a purchase!
Thank you again for your support, and we hope you enjoy many happy rides ahead 🚲
Very impressed by your quick response…
Very impressed by your quick response to send me the replacement part for my trike. Thank you.
March 24, 2026
Reply from Jorvik Tricycles of York Ltd
Thankyou for you great Review and it was a pleasure to help.
Over Promising.
I ordered the trike in February and told early March for delivery. The trike was delivered the last week in March. I found this a surprise as it implies they do not keep stock so they either make to order or ship from a manufacturer abroad. I was not told why.
On delivery, the trike was tightly folded up with the front wheel wedged behind a rear wheel. As there were no unpacking instructions i thought i had to take the rear wheel off to free the front wheel. A phone call to the company told me to forcefully pull the front wheel out from behind the rear one. Similarly there was a 'U' shaped piece of metal that i could not know where it was to be fitted. A look at the company's website photos solved that problem. A simple instruction sheet would have eliminated all my unpacking problems. It had to be a British company that gave me this experience didn't it.
March 24, 2026
Reply from Jorvik Tricycles of York Ltd
Hello,
Thank you for your feedback — we really appreciate you taking the time to share your experience.
We’re sorry to hear about the confusion around delivery timing and the unpacking process. We understand how this would have been frustrating, especially without clear communication or instructions.
There was a slight delay to your delivery, and we did send two email updates to advise of this — we’re sorry if these were missed ill look into this.
We’re also sorry that there were no unpacking instructions included. Your feedback is very helpful here, and we will be reviewing our packaging and documentation to make assembly and setup clearer and more straightforward.
We’re pleased you were able to get everything set up, and we hope you’re now enjoying your trike. If there’s anything further we can help with, or if you have any questions, please don’t hesitate to contact us.
Thank you again for your feedback — it really helps us improve.
Kind Regards,The Jorvik Team
My new freedom mobility jorvik
Received my machine and rode it today for the first time. What a brilliant machine for my disability. It also exercises my body and has a very comfortable seat and armrests. Many thanks
March 30, 2026
Reply from Jorvik Tricycles of York Ltd
Hello Tony,
Really please you are happy with your Freedom.
Always good to speak to you .
Keep in touch Emma
Salesman very efficient and helpful.
March 18, 2026
Reply from Jorvik Tricycles of York Ltd
Thankyou for a great review :)
Aftercare of the most amazing kind
I bought a trike 2 years ago but having further damaged my knees I had lost the confidence to ride it. Half an hour with James (oh so patient, thank you!) has got me back in the saddle and I'm looking forward to a summer on 3 wheels as a result. This is service which goes above and beyond - after care of gold medal proportions. The 'track' is amazing and it's so good to be able to test our cornering, use of the battery and your own pedal power. Can't thank you enough! Will send pics from Denmark!!
March 28, 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that James was able to help you regain your confidence—he’ll be thrilled to know the difference he’s made. It’s fantastic that you’re back out riding and looking forward to enjoying the summer on three wheels again.
We’re also so pleased you made the most of the track to get comfortable with everything—it’s exactly what it’s there for!
Wishing you many happy and confident rides ahead, and we’d love to see those photos from Denmark when you can share them.
All the very best,
The Team
Misoled me a JMT11 trike I told them in…
Misoled me a JMT11 trike I told them in person that I was 27 to 28 Stone. It wasn't till I took it for its first ride that I realized it couldn't take my weight and it's only his limit is 21 Stone so I cannot ride it now so I am stuck with a£2550 which I cannot ride. They have refused to refund me because I have done 20 miles but that's how it is. All the battery would allow me to do. I found out later reading the brochure that came with the bank about the weight limit they also lie about what they say. I did not receive any phone call about weight on the tricycle. They knew my size I visited personally so they saw me. Then I was 28 stone. I asked if there was a back to suit me and the one there sold me. They said was good. Please do not buy or trust them because they lie very friendly before the sale after the sale. Don't want to know you. Not nice people
March 19, 2026
Reply from Jorvik Tricycles of York Ltd
Thank you for your review. We’re sorry to hear that you were dissatisfied and would like to clarify a few points for transparency.
Following a review of your account, you contacted our office on 10/11/26 to discuss user weight limits and related questions. Our team provided the relevant guidance at that time. For clarity, maximum user weight limits are also clearly stated on each product listing on our website, as well as on the crib sheets displayed on the rear of our trikes.
You later visited our showroom on 28/11/26 and proceeded with your purchase. We would like to confirm that we do not request or record customers’ weight, as this would not be appropriate. It remains the responsibility of the rider to ensure that the chosen model is suitable for their individual requirements, including adherence to the stated weight limits.
In line with your consumer rights, you were advised that the trike could be returned within 14 days; however, any return would be subject to a deduction to reflect its condition and use.
We appreciate your feedback and are always happy to answer any questions prior to purchase to help ensure the right product is selected.
Reply from Jorvik Tricycles of York Ltd
Thankyou so much for a lovely review.
Hi I asked for help and advice…
Hi I asked for help and advice regarding a problem with the battery or charger, I spoke with Sam who was brilliant, gave good advice and was very prompt when replying to me.
Further more when it came to ordering a new charger, my purchase was handled very efficiently.
Great service
Our thanks
Terry
March 18, 2026
Reply from Jorvik Tricycles of York Ltd
Hi Terry,
Thank you so much for taking the time to share your experience.
We’re delighted to hear that Sam was able to assist you so promptly and provide helpful advice, and that everything went smoothly with your charger order. We’ll be sure to pass along your kind words to him.
If you ever need any further support, please don’t hesitate to get in touch—we’re always happy to help.
Many thanks,
The Team
Excellent advice over the phone from…
Excellent advice over the phone from the guy who knows about trikes at Yorvik. He worked out exactly which battery charger I needed and took my payment over the phone and arranged delivery - all very speedily.
March 17, 2026
Reply from Jorvik Tricycles of York Ltd
Thankyou so much I have passed your feedback back to Sam direct .
After Sales Service.
Poor after sales service for a problem that should have been quickly solved and under warranty. This was such a pity after excellent initial purchase. Reputations take years to build but can be lost in the blink of an eye.
March 16, 2026
Reply from Jorvik Tricycles of York Ltd
Hi Jon,
Thank you for your feedback — we’re very sorry to hear that you’re feeling disappointed with the outcome.
After carefully reviewing your case, including the photos provided and the technician’s assessment, the issue appears to be consistent with installation-related wear rather than a manufacturing defect. As pedals are supplied unfitted, they do require correct installation. If they are not fully tightened, or if they become loose over time, this can unfortunately lead to thread damage and eventual failure, as seen here.
Throughout your case, we have aimed to respond promptly and provide support wherever possible, including reviewing the issue in detail, offering guidance, recommending a local specialist, and supplying replacement parts at a minimal cost.
If there is any point where you feel we could have been more helpful, we would genuinely appreciate you letting us know, as we would be more than happy to review this further.
If you have any other questions or need any additional assistance, please don’t hesitate to get in touch.
The staff in the showroom were as…
The staff in the showroom were as helpful as could be, never rushed me and were completely patient with my teething steering difficulties (I gather I'm not alone). The follow-up service was also helpful and prompt. The tricycle is a beautiful piece of machinery.
My only slight reservation is the quality of the instruction booklet. It's often over-complicated and really not very clear. If I didn't have a neighbour with a Yorvik to help me get started, I'm not sure how I'd have managed. Maybe you could get someone non-technically-minded to look over it. Otherwise I've been very pleased and the staff have been wonderful.
March 12, 2026
Reply from Jorvik Tricycles of York Ltd
Thank you so much for your thoughtful feedback—we really appreciate you taking the time to share your experience.
We’re delighted to hear that our showroom team made you feel comfortable and supported, especially while getting to grips with the steering (you’re absolutely right—you’re not alone!). It’s also great to know our follow-up service met your expectations and that you’re enjoying your tricycle.
We’re especially grateful for your comments on the instruction booklet. That’s really valuable feedback, and we completely understand how important clear, simple guidance is when getting started. We’ll be sure to pass this on to our team for review and improvement.
Thanks again for your kind words about our staff—it means a great deal. If you ever need any further help or advice, we’re always here for you. Enjoy your rides! 🚲
Jake at Southampton branch - fantastic support
We visited the Southampton branch for a pre-arranged visit this week to have my wife’s trike checked over and to get some advice on riding technique. (My wife hadn’t ridden it since the purchase due to health issues).
Jake was extremely knowledgeable, patient and understanding and was more than willing to give the time and his expertise. My wife left there feeling much more confident and positive in handling the trike.
It was a pleasure to deal with a company and a member of staff who were willing to go above and beyond to ensure customer satisfaction. Thank you Jake.
We’re more than willing to recommend Jorvik Trikes.
March 19, 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you so much for your kind words—it really means a lot to us!
We’re delighted to hear that your visit to our Southampton branch was such a positive experience, and that Jake was able to support your wife in building her confidence. He’ll be thrilled to hear your feedback.
It’s always our goal to go the extra mile for our customers, so it’s wonderful to know that came across during your visit.
We wish your wife many happy and confident rides ahead, and if there’s ever anything more we can help with, please don’t hesitate to get in touch.
Thank you again for your recommendation—it’s truly appreciated! 🚲
Prompt delivery
Prompt delivery. But in the past I have had electrical issues, and no support at all. So the score is for this transaction
March 9, 2026
Reply from Jorvik Tricycles of York Ltd
Hello Mrs Clarke, Thankyou for your review and please contact us on 01904 405338 if you need us for anything .
Excellent serevice and prompt supply…
Excellent serevice and prompt supply and delivery of the items ordered. Many thanks.
March 10, 2026
Reply from Jorvik Tricycles of York Ltd
Thankyou Mr Edwards for such a lovely review
Sam was great, DPD were rubbish
Apart from DPD's usual lamentable ability to lose parcels, the experience was excellent. The support from Sam and others was great. Help was prompt, willingly given and accurate.
I'm not sure why they changed my name to John from Glyn, but I've been called worse 🤔
March 9, 2026
Reply from Jorvik Tricycles of York Ltd
Thank you for your feedback—we really appreciate you taking the time to share your experience.
We’re delighted to hear that Sam and the team were able to support you promptly and effectively. We’ll be sure to pass on your kind comments to them.
That said, we’re very sorry to hear about the issues you experienced with DPD. We understand how frustrating delivery problems can be, and we’ll continue to raise these concerns with our delivery partners to help improve the service.
As for the name mix-up—our apologies for that as well! We’ll make sure your details are updated correctly going forward (though we’re glad you took it in good humour).
Thanks again for your feedback—it really helps us improve.
Sam gave excellent and speedy servie
Sam replied the same or the next day, gave helpful advice and sent off the items I needed promptly.
March 9, 2026
Reply from Jorvik Tricycles of York Ltd
Thank you for your kind review.
We’re really pleased to hear that Sam was able to respond quickly, provide helpful advice, and get everything sent out to you promptly. We always aim to offer efficient and supportive service, so it’s great to know this made a difference.
We appreciate your feedback and look forward to helping you again in the future..
Thanks Team Jorvik
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