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Jottacloud Reviews 537

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its reliability, ease of use, and excellent value for money. Many appreciate the unlimited storage, especially for photo backups, and find the platform effective for backing up multiple devices and easily accessing files. However, some customers expressed dissatisfaction with specific aspects, such as the user interface of the website and mobile app, describing them as basic or confusing. A few also noted issues with file synchronization speed and the lack of certain advanced features like face recognition or detailed photo metadata support.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting its reliability, user-friendliness,... See more

Service

Consumers find service to be positive. Many reviewers are impressed with the service, describing it as great,... See more

Product

Customers consistently note positive experiences with the product, highlighting its features and suitability... See more

Website

Customers had ambiguous experiences with the website. Many reviewers found the platform reliable,... See more

Price

Reviewers highlight positive aspects of price, often praising the good value for unlimited storage compared... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used Jottacloud since 2012, mainly for photo backup. It's reliable, easy to use, and offers unlimited storage. Sync works well across all devices. It supports photo metadata like geotagging, b... See more

Company replied

Rated 5 out of 5 stars

I initially chose Jottacloud as they abide by strict privacy laws. Knowing that my data will not be shared, sold, or fed into systems I have no control over is really important. The app and web interf... See more

Company replied

Rated 5 out of 5 stars

Jottacloud has all the features i needed. A sync folder, ability to backup and sync specific drives including external and also an archive functionality for files that are to be in the cloud only. I s... See more

Company replied

Rated 5 out of 5 stars

A colleague once recommended Jottacloud (JC). It's independent, reliable, well-secured, and works well. I can easily access my files anytime, anywhere, and JC has a good search engine. It backs up mul... See more

Company replied


Company details

  1. Cloud Storage Service
  2. Software Company

About Jottacloud

Written by the company

Jottacloud is a Norwegian cloud storage service built on the values of privacy, simplicity, and sustainability. We help individuals and businesses back up, sync, and share files securely and seamlessly, while giving full control over your data. Our servers are located in Norway and under strict Norwegian privacy laws, and we ensure your digital life stays private, protected, and out of reach from anyone but yourself.

Founded in Oslo, Jottacloud has grown into a trusted platform for hundreds of thousands of users across Europe and beyond. Whether you're a photographer looking to preserve precious memories, a freelancer organizing work files, or a business managing large volumes of data, Jottacloud offers flexible plans and intuitive tools to fit your needs.

We believe in sustainable digital habits. That’s why we power our services with renewable energy and continuously work to reduce our carbon footprint. All our servers are located in Norway, ensuring your data is stored under some of the world’s strongest privacy law, safe from foreign surveillance and governed by GDPR-compliant regulations.

At Jottacloud, we prioritize transparency, reliability, and ease of use. Are focus is to deliver easy-to-use design, honest pricing, and a real commitment to customer support.

Join us and experience cloud storage that’s made in Europe, made for you.

Visit jottacloud.com to learn more


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

537 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Feature rich, European and great value

Jottacloud has all the features i needed. A sync folder, ability to backup and sync specific drives including external and also an archive functionality for files that are to be in the cloud only. I spent a long time trying to find an alternative to google and luckily came across this product. Its subscription is also great value. Upload and download speeds are fast.

February 14, 2026
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Reply from Jottacloud

Thank you so much for the review! We're so happy to read that Jottacloud has proven valuable for you, and thank you for trusting us with your data.

Rated 5 out of 5 stars

Exactly what I was looking for.

I was looking for a European alternative to Google Photos and, after extensive testing of various cloud providers, I ended up with Jottacloud.
Their apps are very clear and user-friendly. They offer the functionality I mainly used in Google Photos. (I also don’t expect a relatively small player to offer the same level of functionality as a big player like Google.)
The speed of the platform is very good and their support has been excellent so far.
It’s also convenient that I can create a folder in my windows file explorer to sync files.
There are still a few small UI optimizations possible here and there, but I have no doubt that this will become a top product in the long run.

February 9, 2026
Unprompted review
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Reply from Jottacloud

Hi! Thank you so much for taking the time to leave a detailed review! We appreciate it. We're very excited to have you onboard, and thank you for trusting Jottacloud with your data!

Rated 5 out of 5 stars

Reliable

Reliable, fast, transparant

February 7, 2026
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Reply from Jottacloud

Thank you for trusting Jottacloud with your data!

Rated 5 out of 5 stars

Easy to use platform with great connectivity

I've been a subscriber for a number of years now and have never regretted the move from other offerings. Key points are: easy navigation, setup and management. All the things you need in a set and use environment.

January 18, 2026
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Reply from Jottacloud

We're grateful to have you onboard, thank you for trusting Jottacloud with your data. And thank you for the review!

Rated 5 out of 5 stars

I am very happy with Jottacloud

I am very happy with Jottacloud. The only thing I could have wished for is to be able to create a virtual hard drive with a drive letter for the "archive" section. So that I wouldn't have to use up hard drive space, like in the synchronization folder. Apart from that, very good service, good support. can be recommended :) PS! it may be that they have such a solution as mentioned above, and that I just don't know how.

January 24, 2026
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Reply from Jottacloud

Hi there, thanks for the review and recommendation - very kind! I'll make sure the teams gets your feedback, we're always open to improve and make the service even better for you! :)

Rated 5 out of 5 stars

Great cloud storage service

Great cloud storage service. Been using it for over 5 years.

October 5, 2025
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Reply from Jottacloud

Thank you so much for trusting us with your data! Here's to five more years :)

Rated 4 out of 5 stars

Good price for ilimited storage

Good price for ilimited storage, comparing with other clouds. The only downside is that I surpassed 5TB a while ago, and upload speed gradually reduced after 5TB, and it drops significantly (if it reduced less, it would be perfect, which is why I'm giving it 4 stars instead of 5). Since I have backups of everything, I can't delete anything to reduce space, so I'm stuck with the reduced speed forever. They do offer maximum-speed alternatives, but those are considerably more expensive. However, the unlimited storage is the best feature (I don't upload much, but it gradually fills up; it's the only unlimited, high-quality cloud service I've found at this price, and I'll stick with it). Otherwise, download and upload speeds were good (before reaching 5TB). And the Android app works well to download but the upload It would be better to have a list of uploading files, for example, because I only see a blue line, and sometimes I can't tell if it's uploading correctly or if it's stuck. The synced folder works fine, as does the Windows app.

January 5, 2026
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Reply from Jottacloud

Hi there, thank you a lot for the detailed review! We're glad to have you onboard, but I obviously see your reservations. However, the speed drop is supposed to be gradual! So, my best suggestion would be for you to drop a line to support (support@jottacloud.com), as there might be something off, considering you're reporting dramatic drops. If you do contact us, refer to this review, it'll make it easier to stay on top.

Best, Claudia.

Rated 4 out of 5 stars

Very solid and reliable cloud

Very solid and reliable cloud. Big reason for the missing star is the fact that "unlimited storage" gets TOO slow TOO fast.

June 7, 2025
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Reply from Jottacloud

Thanks for the review! Glad you're mostly happy with us!

If you'd like, feel free to send us an e-mail, so we can have a look at your speeds. It's supposed to be gradual, so if it's dramatically slow something might not be as it should. We'll gladly have a look!

Rated 2 out of 5 stars

Terrible service so far

Terrible service so far. Android apps are not syncing correctly. Had to open the app from time to time. It's a pain in the ass. The web version is also the same. Can't upload in bulk. I already used Google Photos and Yandex Disk. This one is the worst service I've seen so far. I'll try another couple of days; if it's also the same, I'll give up on this.

December 4, 2025
Unprompted review
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Reply from Jottacloud

Very sorry to read this! It definitely sounds like something is not as it should, and I strongly urge you to contact our support (support@jottacloud.com) to get to the bottom of it.

I'm afraid I'm unable to assist you here through the trustpilot-platform, but together with you support will be able to see just where the issue is.

Rated 3 out of 5 stars

Good but basic

I've used their unlimited service for a few years but then ended up canceling it because they raised their prices. I didn't think it was worth it for me because I wasn't even really using that much storage, just a limited few hundreds of GBs. Their service, while working well including a CLI tool for advanced usage, is quite basic so adding to my conclusion that it's not worth the money anymore. I've decided to go PAYG with s3 storage and I'm now paying less than 1 USD per month and have many more features available to me since it's a software standard that's supported by many clients.

November 6, 2024
Unprompted review
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Reply from Jottacloud

Hi there! I totally understand; if you weren’t using that much storage, the Unlimited plan might not have felt like the best fit for you. I’m glad to hear you found another solution that meets your needs!

Should you ever consider coming back maybe our Home 1 TB plan might be a better match? It’s designed for moderate storage needs and costs $69/year, and can be shared with up to 5 users.

Thanks for taking the time to leave a review, and for having used Jottacloud :)

Rated 2 out of 5 stars

Slow and not unlimited

They sell Unlimted* storage. After 5TB they reduce the speed to almost 0 and it becomes useless. This is a useless unlimited. They do not provide apps for NAS drives
--
As a response to Jottaclouds support: The speed reduction is stated i article 3271114 (Google it)
I do consider this reduction as almost 0*. Just as Jottacloud use the word Unlimited*

October 18, 2025
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Reply from Jottacloud

Thank you for your review. So sorry to hear you're unhappy!

If your speed is as dramatically reduced as you describe,it absolutely sounds like something is not quite as it should. The speed is supposed to be gradually reduced after 5 TB. I suggest you send us an e-mail (support@jottacloud.com), so we can help you with developer support (it's not possible for me to help through this platform!).

Rated 5 out of 5 stars

All data secure and yet easily accessible

A colleague once recommended Jottacloud (JC). It's independent, reliable, well-secured, and works well. I can easily access my files anytime, anywhere, and JC has a good search engine. It backs up multiple devices. I've never had any problems, so I'm very satisfied with Jottacloud.

June 6, 2025
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Reply from Jottacloud

Thank you so much for trusting Jottacloud with your data! (And an extra little thanks to your colleague for spreading the word ;) We're glad to have you onboard!

Rated 1 out of 5 stars

credit

i canceled my sub and i got credit and i cant do anythink with it ... normaly i liked it to use it and had no issues but that its somethink that its not cool.

September 3, 2025
Unprompted review
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Reply from Jottacloud

Hi there, thanks for sharing your thoughts.

When signing up, you have 14-day refund period. Canceling after that is a little bit like buying a cookie, and then leaving half of it uneaten; you can’t return it back to the bakery. But if you'd like, we can save the rest for you as credits, so you can enjoy it if you decide to come back :)

We're sad to see you go, but thank you for leaving a review.

Rated 5 out of 5 stars

Excellent product

Pricing, available space! The Android app works as it should, making a backup of all taken images.

August 12, 2025
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Reply from Jottacloud

Thank you for your review!

Rated 3 out of 5 stars

Would love a GUI client for Linux

I would love a GUI client for Linux.
Recipes for running the cli on immutable Linux distros, especially making sure Jottacli can access everything in the file system.

In photo albums, I want support for subfolders so I can have a My Vacation album with subfolders for specific days or trips.

August 9, 2025
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Reply from Jottacloud

Thank you for feedback – I'll make sure to bring it to the right team!

Rated 2 out of 5 stars

Changed to another PC and errors on…

Changed to another PC and errors on original harddrive. Attempted to download backed up files. Almost impossible. Downloaded huge zip files with breakdown of downloads as result. Had to download in pieces. Basically did not work. Downloaded only what was lost on hrddrive. The restore function did not work at all. Very disappointing as this is the reason Im having the online storage in the first place. I also sent a message but received no response.

June 25, 2025
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Reply from Jottacloud

Hi there, thank you for your review. Sorry to read you've encountered several issues, It's not supposed to be this difficult, so I understand it's frustrating. The good news is that it sounds like something we can help you sort out!

But first; I'm sure you've already checked, but please make sure you have the latest desktop application in order to get the most updated version. You can find it here: https://jottacloud.com/en/download

We checked our logs based on the information we have available here through Trustpilot, and we couldn't find any correspondence with you on our end (if you gave us feedback through the button in the desktop app, then we are not able to reply as these messages are not sent to support but directly to our developers). The info here on Trustpilot might not be fully reliable though, so my suggestion is to send us an email directly to support@jottacloud.com.

Make sure to refer to this review so we can stay on top of your case :)

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