Jovago.com Reviews 267

TrustScore 2 out of 5

2.2

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Rated 3 out of 5 stars

Found the hotel after a little search. Calls etc. Proper addresses required. Perhaps address confirmation. Hotel De Lamitel Annex, Abuja was nowhere near the location on your website. Your cust... See more

Rated 1 out of 5 stars

We had reserved some rooms on Jovago.com for S&S Suites & Spa and that turned out anpoor decision. The hotelnis very low standard and nothing on the ground reflects what is being shown online. First,... See more

Company replied

Rated 4 out of 5 stars

Job ago was fine, and the staff very responsive. Hotel chosen turned out to be unacceptable, dirty, filthy. Website description made it seem better than what it was. We were forced to find another hot... See more

Company replied

Rated 1 out of 5 stars

The worst booking system i have ever seen. They sent me a full confirmation mail and sms about our trip to Zanzibar but when we reach to hotel we are told that no rooms are available and they didn... See more

Company details

  1. Travel Agency

About Jovago.com

Information provided by various external sources

  • Who are we?
Jovago is Africa's No.1 hotel booking website, allowing you to get the best prices for more than 20,000 hotels in Africa, 2,000 hotels in Pakistan and more than 200,000 hotels around the world.

Our ambition is to bring every bit of available accommodation online, and to create the easiest and cheapest way for customers to book it.

At Jovago, we have hundreds of travel specialists constantly in touch with our customers. Our offices are located in Lagos (Nigeria), Dakar (Senegal), Abidjan (Ivory Coast), Douala (Cameroon), Nairobi (Kenya), Karachi, Lahore and Islamabad (Pakistan), Porto (Portugal) and Paris (France).

  • Our Promises :

Best Prices: Best Price guaranteed and thousands of exclusive deals

More than 20,000 Hotels: Biggest inventory in Africa

One Click Booking: Easy, instant and secure

  • Our Investors :
Jovago was founded by Africa Internet Group (AIG) and is backed by MTN, Millicom and Rocket Internet. Passionate about Africa and the internet, AIG aims to develop entrepreneurship and bring the necessary resources and expertise to create success on the continent.

AIG is present in almost every African country with more than 3,500 employees. Some of its companies alongside Jovago include Jumia, Kaymu, Hellofood, Carmudi, Lamudi, Zando, Lendico, and EasyTaxi.

  • Contact us :
You can contact us by e-mail at this address : info@jovago.com.

Click here to see all Jovago phone numbers




Contact info

2.2

Poor

TrustScore 2 out of 5

267 reviews

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2.2

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(267)

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Rated 5 out of 5 stars

Jovago is Simply Amazing

I will recommend Jovago.com for you anytime anyday, its convenient, the customer services is excellent, and my experience so far has been great.

June 19, 2014
Unprompted review
Rated 1 out of 5 stars

Not satisfied

The person which i have booked the room not attending my call at check in time because i have some identification problems then i have quit the place and booked room in other guest house.

June 12, 2014
Unprompted review
Jovago.com logo

Reply from Jovago.com

Dear Sana,
We are very sorry for your unpleasant experience at the hotel.
Our Call Center is open daily 8AM-8PM and during those hours our consultants answer every phone call.
The guest house you have booked required ID at checkin and this is communicated in the facility description at Jovago.com

Please do not hesitate to contact us should you have any further querries.
We will make sure your next experience with Jovago.com will be excellent.

Marek Zmyslowski
Managing Director Jovago.com

Rated 5 out of 5 stars

exceedingly satisfying.......

if you ain't using jovago u ain't on the right part to first class hospitality........so buddy when next you think hospitality please do think jovago.com it fast and save.........

June 9, 2014
Unprompted review
Rated 1 out of 5 stars

Unsatisfactory!!!

I booked for a room through this platform at New world Inn for two nights but unfortunately the room was not reserved after the booking was confirmed. I didn't get any notification that my booking had been cancelled. I was left @ my own mercy in searching for another apartment late @ night on the day I was supposedly lodged into my room. It appears there is no adequate synergy between Jovago.com and the hotels. I was personally told that they 've had instances when customers who booked through your platform don't get to turn up and that was the reason why my room was not kept for me.
Is rather unfortunate to have gone through such rigour after taken the pain in subscribing for the room online with or without any constraint.

June 9, 2014
Unprompted review
Jovago.com logo

Reply from Jovago.com

Dear Samson,
At Jovago.com everyday we aspire to provide the best booking experience and we are very sorry about your experience with the hotel.
This should never happen and the hotel did not have the right to cancel the booking without any communication with you or Jovago.com
We have already contacted the hotel to make sure this will never happen again,
Please also expect a call from us and an email with a special gift to satisfy your
disappointment.

Marek Zmysłowski
Managing Director Jovago.com

Rated 5 out of 5 stars

It was a fantastic experience

Convenience is the first word,world Class and polite Customer care representative,accuracy in their services and lastly they find the best hotel for you while you just chill at home or in your office.

June 9, 2014
Unprompted review
Rated 5 out of 5 stars

Concise

Jovago definitely make the process of booking a hotel very fast. Put just the information you need to you with little or no fluff.

June 7, 2014
Unprompted review
Rated 5 out of 5 stars

welldone

These guys did a good job of booking my hotel then reminding me to use it! :)

June 3, 2014
Unprompted review
Rated 5 out of 5 stars

An excellent medium to book and confirm hotel

It was a great experience for me. I actually went for a seminar and when we arrived Abuja with my colleagues I was heading straight to my already booked hotel by jovago while others were busy asking around for hotel. It really made things easy for me and the fact I can do this at the comfort of my room and book hotel at a great distance through jovago.com. I will recommend this to all my friends.

June 2, 2014
Unprompted review
Rated 5 out of 5 stars

some time is best you gamble to achieve a result

never knew i will have the best of comfort at a cheaper rate. i took the step to gamble with jovago, now it paid me well. hw i wish the comfort never ended. its fun give it a try and i assure you, you won't regret. play on and do your bookings

May 31, 2014
Unprompted review
Rated 5 out of 5 stars

GREAT CUSTOMER RELATIONS AT AFRICAN GARDEN LODGE

I AM SO PLEASED WITH THE RESPOSE FROM THE STAFF THAT HAS BEEN HELPING ME BOOK MY HOTEL IN NIGERIA..I HAD TO MAKE SEVERAL CHANGES BUT THEY WERE QUICK TO COMPLY AND MOST HELPFUL WITH ALL MY CONCERNS..I WILL BE HAPPY TO MEET THEM ALL NEXT WEEK WHEN I ARRIVE IN AFRICA..THE RATES ARE GREAT AND I AM SURE I WILL BE VERY PLEASED WITH MY STAY AT THERE ESTABLISHMENT..

May 23, 2014
Unprompted review
Rated 5 out of 5 stars

INSTANT SERVICE

Trust me my friend, just a few minutes after my booking I was called by a certain lady and confirming my booking. Very friendly and polite. Straight to the point without wasting time. Good experience

May 23, 2014
Unprompted review
Rated 4 out of 5 stars

gr8 guys

These guys r gr8! Wish more service providers will work like them!

May 22, 2014
Unprompted review
Rated 5 out of 5 stars

An experience so pleasant!

It was a pleasant experience using Jovago and I truly commend their services. The callers were courteous, the hotel was good, Jovago leave a lot of room for customer comments and they listen. It was a very pleasant experience and i'll most likely use Jovago for all my hotel bookings, except where Jovago have no hotels. Thanks

May 20, 2014
Unprompted review
Rated 4 out of 5 stars

clean, decent hotel with helpful staff

Upon our arrival, the staff were warm & friendly. Now on getting to my room, I wasn't disappointed. The bed was clean, tidy & well laid. The air conditiong system is in good working condition & the bathroom was also clean & functional. Lest I forget, the vicinity is fresh & airy with trees.

May 18, 2014
Unprompted review

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