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See what reviewers are saying

Rated 2 out of 5 stars

Spits way too much, I Googled this and found it's a common problem. I tried all the suggestions for a solution but still I kept getting the hot oil in my mouth and excessive spitting. In fact if I j... See more

Company replied

Rated 2 out of 5 stars

I have bought 3 joytech exceed devices since September 2019 and have had to buy two new batteries which I received on New Year’s Eve. The first two devices batteries lasted at the most three months he... See more

Company replied

Rated 1 out of 5 stars

I have been using Teros vape for over 2 years now and I was completely happy with it but recently the cartridges are giving a burning sensation after using it for less than 1 day. This is unacceptabl... See more

Company replied

Rated 1 out of 5 stars

Very disappointed with Joytech AIO vapes and in particular the coils. I have been buying these since 2015, usually annually and can confidently confirm they don’t last nearly as long as before, month... See more

Company details

  1. Electronic Cigarette Store
  2. Battery Store
  3. Vaporizer Store

About Joyetech UK

Written by the company

We are the official UK distributor for one of the largest vape brands in the world. Known for its quality and value for money, Joyetech is one of the best brands to choose for both new and existing vapers.

Founded back in 2007, our extensive knowledge of the vape industry is second to none. We're proud to work in partnership with one of the most long-standing and respected brands in vaping.

Quality Vape Kits

Joyetech kits are known for quality, and the same is as true today as it was back in 2007. You can be confident that when you choose one of our e-cigs, you are getting the very best in performance, value and of course, quality.

Top Brand E-liquid

Want to find a new all day vape liquid? We supply a range of top brands, including TECC Titus, Double Drip, Nasty Juice, Riot Squad and much more. We also offer tiered pricing, saving you up to 20% the more you buy!

Exclusive Vape Bundles

We have a range of exclusive bundles that allow you choose up to 3 top brand vape liquids with selected kits. Find what's best for you and receive plenty of liquid to get started while you're at it!

Expert Customer Service

Our expert customer service team is on hand to offer advice, helping you choose the best kit to suit your needs alongside a vape liquid that you can pair with your chosen device.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

4K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Disappointed from Epsom

I have been using Teros vape for over 2 years now and I was completely happy with it but recently the cartridges are giving a burning sensation after using it for less than 1 day. This is unacceptable and becoming expensive and Joytech do not seem to be interested. This has been happening now for .at least 2 months maybe more and Joytech have not responded to my emails. so now have to change to a different vape. I have 4 relatively new batteries, so very disappointed.

August 7, 2020
Unprompted review
Joyetech UK  logo

Reply from Joyetech UK

Hello Peter,

I am sorry to hear this. I can see that we replied to an email from you on the 27th May but don't appear to have received a reply to that. I have now emailed you directly so we can look to get this resolved for you.

Kindest Regards

Scarlett

Rated 5 out of 5 stars

Great customer service and generous company

Unfortunately I did not read the warning on their website to check if the laws in my country allow me to import nicotine products. The customs rejected my order and told me that the product will be destroyed. Joyetech UK, however, requested the product to be shipped back to them and gave me a full refund even though it was actually my mistake. They even refunded the shipping costs. Crazy...

June 30, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Bought a vape and unfortunately had a problem with it. After contacting Joyetech the customer service was impeccable and they solved the issue promptly.

June 6, 2020
Unprompted review
Rated 5 out of 5 stars

Faultless

Faultless, needed 3 Joyetech Exceeds, website very user friendly, prompt delivery and products perfect. While ordering it wouldn't let me order via Paypal(???) but I used a debit card instead

June 2, 2020
Unprompted review

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