Spits way too much, I Googled this and found it's a common problem. I tried all the suggestions for a solution but still I kept getting the hot oil in my mouth and excessive spitting. In fact if I j... See more
Company replied
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Spits way too much, I Googled this and found it's a common problem. I tried all the suggestions for a solution but still I kept getting the hot oil in my mouth and excessive spitting. In fact if I j... See more
Company replied
I have bought 3 joytech exceed devices since September 2019 and have had to buy two new batteries which I received on New Year’s Eve. The first two devices batteries lasted at the most three months he... See more
Company replied
I have been using Teros vape for over 2 years now and I was completely happy with it but recently the cartridges are giving a burning sensation after using it for less than 1 day. This is unacceptabl... See more
Company replied
Very disappointed with Joytech AIO vapes and in particular the coils. I have been buying these since 2015, usually annually and can confidently confirm they don’t last nearly as long as before, month... See more
Written by the company
We are the official UK distributor for one of the largest vape brands in the world. Known for its quality and value for money, Joyetech is one of the best brands to choose for both new and existing vapers.
Founded back in 2007, our extensive knowledge of the vape industry is second to none. We're proud to work in partnership with one of the most long-standing and respected brands in vaping.
Joyetech kits are known for quality, and the same is as true today as it was back in 2007. You can be confident that when you choose one of our e-cigs, you are getting the very best in performance, value and of course, quality.
Want to find a new all day vape liquid? We supply a range of top brands, including TECC Titus, Double Drip, Nasty Juice, Riot Squad and much more. We also offer tiered pricing, saving you up to 20% the more you buy!
We have a range of exclusive bundles that allow you choose up to 3 top brand vape liquids with selected kits. Find what's best for you and receive plenty of liquid to get started while you're at it!
Our expert customer service team is on hand to offer advice, helping you choose the best kit to suit your needs alongside a vape liquid that you can pair with your chosen device.
The Old Fire Station, Manchester Road, , BB5 2BH, Accrington, United Kingdom
Hasn’t replied to negative reviews
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I have been using Teros vape for over 2 years now and I was completely happy with it but recently the cartridges are giving a burning sensation after using it for less than 1 day. This is unacceptable and becoming expensive and Joytech do not seem to be interested. This has been happening now for .at least 2 months maybe more and Joytech have not responded to my emails. so now have to change to a different vape. I have 4 relatively new batteries, so very disappointed.

Reply from Joyetech UK
Recieved items on time, very high quality and excellent service 10/10 Would recommend and use again 👍
Having tried many e-cigarettes I have found that this is the best one that suits me.
Unfortunately I did not read the warning on their website to check if the laws in my country allow me to import nicotine products. The customs rejected my order and told me that the product will be destroyed. Joyetech UK, however, requested the product to be shipped back to them and gave me a full refund even though it was actually my mistake. They even refunded the shipping costs. Crazy...
Bought a vape and unfortunately had a problem with it. After contacting Joyetech the customer service was impeccable and they solved the issue promptly.
Faultless, needed 3 Joyetech Exceeds, website very user friendly, prompt delivery and products perfect. While ordering it wouldn't let me order via Paypal(???) but I used a debit card instead
Great product and excellent value, delivered quickly
Had to buy a new electric cigarette it was a swift and good service and could track my parcel every step of the way
Excellent service. Delivery time was faster than expected
Good pricing & stock availability with a large range to chose from
Fantastic seller and genuine products and very quick delivery thank you
Fast and efficient service, would definitely recommend
Excellent service delivered on time , when they are no doubt very busy in this very sad time .so thankyou for your service
I was completely happy with my order. It came very quick
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