I had a great buying my new car. The firm offered a 24 hour test drive which meant we could relax and see how the car drove without feeling any time constraints or pressure. We got really good advice... See more
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Review summary
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Reviews shaping this summary
When I arrived for my appointment, I was greated by reception, made to feel valued and welcome. My details were confirmed, I was given a free bus pass should I want to go into town, while my Civic had... See more
Company replied
I went to my local Hyundai dealership because I was in need of new tyres. You'd think going to a dealership they would cost a bomb. But I was quite surprised at what 4 new GT Radials cost. I even got... See more
Company replied
My Hyundai experience so far has been first class. The salesperson Amy Witcombe “JT Hughes Shrewsbury”went above and beyond in helping me get my insurance sorted so we could do the handover I will be... See more
Company details
Written by the company
Buy a car on your terms. Online or at our dealerships. You decide! JT Hughes is an official franchise and agent in Shropshire and Mid-Wales for Honda, Kia, Hyundai, INEOS Grenadier (Agent), XBUS (Agent), Mitsubishi (Official Service Centre), Isuzu and Ssangyong. SALES - Here at JT Hughes, we strive to make your experience easy and simple. Whether you're looking for the perfect new vehicle or a great deal on a low-priced or low-mileage used car, we want the process to be seamless. SERVICING - When it comes to servicing and repairing your car, we strive to offer the best care and maintenance for your vehicle. We want to keep your car running smoothly for a long time. OUR PROMISE - Here at JT Hughes, we promise to look after you. That's all there is to it. Of course, the best way to see for yourself the distinct experience you'll have at JT Hughes is to browse our selection of new Honda, Hyundai, Kia, Isuzu, Ssangyong, Grenadier and XBUS vehicles, as well as a huge selection of great quality, used cars available from all JT Hughes dealerships in Shropshire and Mid-Wales.
Contact info
3 Battlefield Road, SY1 4AB, Shrewsbury Shropshire, United Kingdom
- 01743 450888
- hr@jthughes.co.uk
- www.jthughes.co.uk
4.2
Great
204 reviews
Replied to 33% of negative reviews
Typically replies within 1 week
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Another great buy from Honda
It was hassle free and thats the main thing ,
June 6, 2025
Unprompted review
Reply from JT Hughes Group
Hi Eunice, Thank you for your review. We are so pleased to hear your experience was hassle-free—that's exactly what we aim for. Enjoy your new Honda, and we look forward to helping you again in the future.
First class after sales service
When I arrived for my appointment, I was greated by reception, made to feel valued and welcome. My details were confirmed, I was given a free bus pass should I want to go into town, while my Civic had a new fuel pump fitted under recall. When I returned, 90 minutes later, my car was ready for collection. There was no smell and the interior was exactly as I left it. First class service. Thanks, Honda Shrewsbury.
June 5, 2025
Unprompted review
Reply from JT Hughes Group
Hi Steve, Thank you for taking the time to share your experience!. We are delighted to hear that you felt welcomed and valued from the moment you arrived. It's great to know the recall work was completed efficiently and your Civic was returned just as you left it. We are proud to offer a high standard of service, and your kind words mean a lot to the team here at Honda Shrewsbury. Thank you again.
Helpful friendly staff
Helpful friendly staff, fault identified quickly and parts available for repair which was completed at reasonable cost.
June 1, 2025
Unprompted review
Reply from JT Hughes Group
Hi Alwyn, Thank you for your great feedback. We are pleased to hear our team was helpful and friendly, and that we were able to identify and resolve the issue quickly with parts on hand. Providing efficient service at a fair price is what we aim for. We appreciate your support and look forward to seeing you again.
Recall and warranty
Car went in for x2 recalls and some warranty work for a leather seat replacement due to tear marks.
Honda customer service was top marks and couldn't fault the booking in and front desk service, however when picking the car up there was some minor scuff marks and dirt left inside the driver well which was disappointing but after a rub down it went away luckily.
June 4, 2025
Unprompted review
Reply from JT Hughes Group
Thank you for your honest feedback. We are pleased to hear that the booking process and front desk service met your expectations and that the recall and warranty work was handled smoothly. However, we are sorry to learn about the condition of the driver’s footwell on collection. That is not the standard we aim to deliver, and we appreciate you bringing it to our attention. We are pleased to hear the marks were easily resolved, and we will use your comments to ensure extra care is taken in the future.
Excellent car service.
Excellent car service.
Sash. Excellent customer services. clear communication, a polite and friendly tone, active listening, and helpful.
Thank you From MJJ.
June 4, 2025
Unprompted review
Reply from JT Hughes Group
Hi Milwyn, Thank you so much for your kind words about Sasha, We are delighted to hear you experienced excellent customer service with clear communication, friendliness, and helpfulness. She will be delighted with your very kind words.
Mazda in Telford
Having previously used Furrows for my Mazda Servicing I have to say I was very impressed with the set up of JT Hughes, Telford. Easy to find, friendly and helpful staff and a really nice environment to visit and indeed work in. Thank you for an excellent overall level of service.
June 3, 2025
Unprompted review
Reply from JT Hughes Group
Hi Trevor, Thank you for your wonderful review. We are delighted to hear that you were impressed with JT Hughes Telford and found our location easy to find, our staff friendly and helpful, and our environment welcoming. It means a lot to us that you had an excellent overall experience. We value your support and look forward to welcoming you on your next visit.
Excellent friendly service thorough…
Excellent friendly service thorough report explaining every step of the service and recall
June 2, 2025
Unprompted review
Reply from JT Hughes Group
Thank you so much for your kind words. We are glad to hear you had a great experience and that our team was able to provide clear communication and thorough service. We always aim to keep our customers informed every step of the way.
JT Hughes Newtown are friendly…
JT Hughes Newtown are friendly approachable and answer any of my concerns effectively. Sasha Jones is my main point of contact and she makes my experience seamless. Thank you.
June 3, 2025
Unprompted review
Reply from JT Hughes Group
Thank you for your feedback. We are pleased to hear that you feel supported by our team at JT Hughes Newtown. Sasha will be thrilled to know that she has made such a positive impact on your experience. Thanks again.
Great service.
June 2, 2025
Unprompted review
Reply from JT Hughes Group
Thank you so much for your kind words. We are thrilled to hear you had a great experience with our service.
Very friendly
Very friendly and very helpful nothing was tomuch to help
June 2, 2025
Unprompted review
Reply from JT Hughes Group
Hi Robin, Many thanks for your excellent 5 star rating, it is great to hear that the team delivered a high standard of customer service to you.
Very helpful staff
John was very helpful and knowledgeable. Everyone was friendly and keen to help.
May 21, 2025
Unprompted review
Reply from JT Hughes Group
Hi Barbara, Thank you for your wonderful feedback. We are so glad to hear that John was helpful and knowledgeable. Its also great to know that the rest of our team made you feel welcome and supported.
Well informed about my purchase ,kept…
Well informed about my purchase ,kept up to date with payments
May 27, 2025
Unprompted review
Reply from JT Hughes Group
Hi Rodney, Thank you for your feedback. We are glad to hear you felt well-informed throughout your purchase and that we could keep you updated on your payments. Providing clear communication and support is very important to us. Enjoy your new vehicle, and don’t hesitate to contact us if you need anything in the future.
Great job!
As always, the stall at JTHughes-Newtown did a great job from test drive to handover.
May 31, 2025
Unprompted review
Reply from JT Hughes Group
Hi Chris, Thank you for your kind words and continued support. We are delighted to hear that the team at JT Hughes Newtown provided a great experience from test drive to handover. It is always a pleasure to assist you, and we look forward to welcoming you back in the future.
Customer service very good but not very…
Customer service very good but not very clear information about timescale.
May 29, 2025
Unprompted review
Reply from JT Hughes Group
Hi Richard, Thank you for your honest feedback. We are really pleased to hear you were happy with the customer service you received. We are sorry to hear that the information about the timescale was not as clear as it should have been. Your comments are valuable and will help us improve communication moving forward. If there’s anything further we can do, please do not hesitate to contact us.
Very helpful service department
Very helpful service department, vehicle issue resolved under warranty.
May 28, 2025
Unprompted review
Reply from JT Hughes Group
Thank you for your great feedback. We are glad to hear our service department was helpful and that your vehicle issue was resolved under warranty. It is always our goal to make the process as smooth and stress-free as possible.
Very positive buying experience
Firstly I have had the car for a week with no issues as of yet so can't review there customer service for problem solving.
The buying experience was very positive. I dealt with Pete who was great at answering my questions and requests. Will definitely use them in the future and have no problems recommending them and Pete.
If i were to pick on something that could possibly be made better it would be a longer test drive.
May 24, 2025
Unprompted review
Reply from JT Hughes Group
Hi Chris, Thank you for taking the time to leave such a thoughtful review. We are really pleased to hear that you had a positive buying experience and that Pete was able to assist you so well, he will be delighted with your kind words
It is great to know you are enjoying the car so far, and we appreciate your suggestion about offering longer test drives. Feedback like this helps us continue improving the experience for our customers.
We look forward to welcoming you back in the future, and thank you again for recommending us and Pete.
Great service from the staff at J T…
Great service from the staff at J T Hughes in Shrewsbury. Always friendly and car serviced as arranged. Thank you.
May 27, 2025
Unprompted review
Reply from JT Hughes Group
Hi Susan, Thank you for your kind words. We are pleased to hear that you received great service from the team at JT Hughes Shrewsbury. It is always our aim to provide a friendly and efficient experience, and we are glad everything went smoothly with your service. We really appreciate your support and look forward to seeing you again.
Our daughter brought our can for…
Our daughter brought our can for service and MOT. She commented that the staff she met were all lovely and helpful
May 30, 2025
Unprompted review
Reply from JT Hughes Group
Hi Robert, Many thanks for taking the time to leave us a 5 star rating. its lovely to hear that your daughter found the team to be very welcoming and helpful. Your feedback is appreciated.
Friendly and efficient.
The receptionist was very friendly and efficient and the service was completed within the time quoted. I was given a price for the service beforehand which was helpful as I knew what to expect.
May 30, 2025
Unprompted review
Reply from JT Hughes Group
Thank you for your lovely feedback. We are glad to hear that our receptionist made a great impression and that your service was completed on time and as quoted. Transparency and efficiency are really important to us, so it's great to know we delivered on both. We appreciate your visit and hope to see you again soon.
Great experience
The car was taken in to rectify a fault so it was a recall. They also did a vehicle health check and identified a fault with the front wipers. I was given the option of having them replaced which was done quickly while we enjoyed a cup of coffee. The whole experience was very good.
May 28, 2025
Unprompted review
Reply from JT Hughes Group
Hi Peter, Thank you for taking the time to share your experience. We are glad the recall work and vehicle health check were handled smoothly, and that our team could resolve the wiper issue quickly for you. It is great to hear you were able to relax with a coffee while everything was taken care of. We really appreciate your kind words and look forward to welcoming you back in the future.
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