I had a great buying my new car. The firm offered a 24 hour test drive which meant we could relax and see how the car drove without feeling any time constraints or pressure. We got really good advice... See more
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Review summary
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Reviews shaping this summary
When I arrived for my appointment, I was greated by reception, made to feel valued and welcome. My details were confirmed, I was given a free bus pass should I want to go into town, while my Civic had... See more
Company replied
I went to my local Hyundai dealership because I was in need of new tyres. You'd think going to a dealership they would cost a bomb. But I was quite surprised at what 4 new GT Radials cost. I even got... See more
Company replied
My Hyundai experience so far has been first class. The salesperson Amy Witcombe “JT Hughes Shrewsbury”went above and beyond in helping me get my insurance sorted so we could do the handover I will be... See more
Company details
Written by the company
Buy a car on your terms. Online or at our dealerships. You decide! JT Hughes is an official franchise and agent in Shropshire and Mid-Wales for Honda, Kia, Hyundai, INEOS Grenadier (Agent), XBUS (Agent), Mitsubishi (Official Service Centre), Isuzu and Ssangyong. SALES - Here at JT Hughes, we strive to make your experience easy and simple. Whether you're looking for the perfect new vehicle or a great deal on a low-priced or low-mileage used car, we want the process to be seamless. SERVICING - When it comes to servicing and repairing your car, we strive to offer the best care and maintenance for your vehicle. We want to keep your car running smoothly for a long time. OUR PROMISE - Here at JT Hughes, we promise to look after you. That's all there is to it. Of course, the best way to see for yourself the distinct experience you'll have at JT Hughes is to browse our selection of new Honda, Hyundai, Kia, Isuzu, Ssangyong, Grenadier and XBUS vehicles, as well as a huge selection of great quality, used cars available from all JT Hughes dealerships in Shropshire and Mid-Wales.
Contact info
3 Battlefield Road, SY1 4AB, Shrewsbury Shropshire, United Kingdom
- 01743 450888
- hr@jthughes.co.uk
- www.jthughes.co.uk
4.2
Great
204 reviews
Replied to 33% of negative reviews
Typically replies within 1 week
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Can’t fault JT Hughes Honda
Can’t fault JT Hughes Honda. Excellent service and attention to detail. They seem to care about my car and care about me.
Even though my car is a classic, 2003 BMW M3 and not a new Honda, I get the same level of service.
Demi on the desk is amazing too.
May 28, 2025
Unprompted review
Reply from JT Hughes Group
Thank you so much for your fantastic review!. We are thrilled to hear that you feel well cared for, no matter the make or age of your car, especially a classic like your 2003 BMW M3. Demi and the whole team really appreciate your kind words and look forward to continuing to provide you with excellent service and attention to detail. Thanks again for choosing JT Hughes Honda
The video is good explaining all about…
The video is good explaining all about my car
May 30, 2025
Unprompted review
Reply from JT Hughes Group
Hi Beverley, Thank you for your feedback. We are glad to hear that the video explanation helped you better understand your car. We aim to keep you informed and comfortable with all aspects of your vehicle. If you ever have any questions, just let us know.
“Did we deserve 5 stars”
I had an email asking: “Did we deserve 5 stars?”
Yes — 1* for each time you took my car back for repair and failed to fix the issue you promised would be resolved before I even bought it.
It wasn’t until the sixth attempt that you finally did what I had requested after the second failure: send it to an Audi garage. Had you listened then, it would have saved everyone six repair attempts, two courtesy cars, and months of unnecessary hassle.
Instead, I was left repeatedly reporting the same unresolved fault and feeling like “that customer” every time I walked through your doors.
I imagine your customer service is far better for those buying brand-new cars. Unfortunately, that’s not the experience I had. After six months of chasing, I’m just relieved the car is finally fixed.
I sent this review via email but as it wasn’t graced with a response, I’ve replied publicly. Because I can see others have had a similar experience.
May 30, 2025
Unprompted review
Reply from JT Hughes Group
Hi Louise, Thank you for sharing your honest experience. We are sorry to hear about the frustration and inconvenience that you faced. It is clear we fell short of the high standards we strive for.
We understand how disappointing it must have been to feel unheard, and we sincerely apologise for the way this was handled. Your feedback is important and helps us improve. Your feedback is important and helps us improve. Please feel free to reach out directly so we can discuss how to support you further.
Thank you again for your patience, and we hope to restore your confidence in our service.
Dreadful experience
Dreadful experience. On way to airport in Ioniq5 and car warning lights came on so had to return home. Phoned to make arrangements for repair and was told to bring in. After Googling and questioning whether we should drive as they were not able to accommodate until following week, we were then told not to drive vehicle and it had to be recovered.
We then had to wait for the allocated slot and even though they had the part needed the day before, it was still not finished on that day. I was dropped at work, only for me to chase when I had not heard back that it wouldn't be ready that day either.
Poor communication, customer service and after speaking with their Service Manager after requesting a courtesy vehicle to get home he said unless I could get to garage to sign papers I couldn't have car. Had he forgotten I had no way to get there after work other than to walk and they would be closed by that time.
May 30, 2025
Unprompted review
Reply from JT Hughes Group
Thank you for taking the time to share your recent experience. We would like to offer our sincere apologies for the inconvenience and frustration caused.
We understand how disappointing it must have been to experience warning lights on your vehicle en route to the airport, followed by uncertainty around whether it was safe to drive. We should have been clearer and more consistent in our guidance and more proactive in supporting you during the wait for your repair slot.
While we are pleased your vehicle has now been fully repaired and returned to you, we know the experience fell short. Please rest assured we are addressing these issues internally to improve both our communication and our overall customer service.
Thank you again for your feedback.
Baljit was very welcoming and friendly
Baljit was very welcoming and friendly. Got everything together quickly and answered all my questions.
Will be back again!
May 29, 2025
Unprompted review
Reply from JT Hughes Group
Hi Samuel, We are thrilled to hear that Baljit made you feel welcome and provided you with prompt, helpful service. She will be delighted with your kind words.
Efficient service
Efficient service, friendly staff, nice meet and greet, very helpful
May 28, 2025
Unprompted review
Reply from JT Hughes Group
Hi Lisa, We are so glad you had a positive experience with our friendly team and efficient service. It is great to hear you enjoyed the meet and greet.
Reply from JT Hughes Group
Hi Hannah, Many thanks for taking the time to review your experience. Its great to hear that the team delivered an efficient service to you.
Excellent customer service from Mazda
I purchased a used Mazda from a non
Mazda dealer in Derby. 2 hours after collecting it when travelling back home to Wales the oil light came up on the dashboard. Took the car straight to the Mazda dealer in Telford for assistance. The staff there were so helpful and even though they were busy they checked the car and diagnosed the cause (there was one litre of excess oil in the engine). They took my car in and resolved the issue. So grateful for their help - best experience of a dealership I have had. Thank you
May 29, 2025
Unprompted review
Reply from JT Hughes Group
Hi Marie, Thank you so much for taking the time to share your experience. We are really sorry to hear about the issue you encountered so soon after your purchase, but we are glad our team in Telford could step in and help. It means a lot to hear that you felt supported and well looked after, especially during a stressful situation. We' will pass on your kind words on to the team. Thanks again
A happy customer
I went to my local Hyundai dealership because I was in need of new tyres. You'd think going to a dealership they would cost a bomb. But I was quite surprised at what 4 new GT Radials cost. I even got a free vehicle health check including a personalised video to keep me informed.
Yes I would recommend JT Hughes if you're in the market for new tyres.
May 28, 2025
Unprompted review
Reply from JT Hughes Group
Thank you, Mr Wirizlay, for your great review. We are pleased to hear that you were pleasantly surprised by the value of our tyre service and that the complimentary vehicle health check and personalised video added to your experience. It is lovely to know that you recommend JT Hughes. We value your support and look forward to welcoming you back in the future.
Great staff and work
The work is always completed to a very high standard, good work to the techs and Demi and Paul are always helpful, welcoming and knowledgeable.
May 28, 2025
Unprompted review
Reply from JT Hughes Group
Hi Ged, Thank you for your kind words. We are pleased to hear that the quality of our work continues to meet your expectations. The team will be thrilled with your feedback. We look forward to seeing you at your next visit.
first class service every time.
May 27, 2025
Unprompted review
Reply from JT Hughes Group
Hi Dr Davenport, Thank you for your excellent review. Its great to hear that you always receive a first class service from our team. We look forward to seeing you at your next visit.
Reply from JT Hughes Group
Hi Nigel, We are delighted to hear you consistently receive first-class service from us. Your continued support means a lot, and we look forward to welcoming you back again soon
First class service by everyone
First class service by everyone, from the lovely young lady on the reception desk to the service team for taking great care of my car.
May 27, 2025
Unprompted review
Reply from JT Hughes Group
Hi Peter, Thank you for your excellent review, the team will be delighted with your kind words. They all work very hard to ensure that a high standard of customer service is delivered to our customers. Thanks again.
Very good but check details
The staff were very friendly, helpful professional. Very good having car cleaned - nice touch. On both occasions there was an issue with the time the car was required. It was sorted but could have been avoided. I would suggest that a quick call is made before the day of the service to confirm arrangements and times. This would have avoided the issues on both of my visits.
May 22, 2025
Unprompted review
Reply from JT Hughes Group
Thank you for your thoughtful review and valuable feedback. We are really pleased to hear that you found our team friendly, helpful, and professional—and that you appreciated the car clean as a nice extra touch.
We also want to sincerely apologise for the timing issues you experienced. You are absolutely right, a quick confirmation call ahead of the appointment would have helped avoid the inconvenience, and we appreciate you bringing this to our attention. Your suggestion has been noted and shared with the team so we can improve our process moving forward. We hope to welcome you back soon and provide an even smoother experience next time.
Sasha was there to greet me when I…
Sasha was there to greet me when I arrived. It took the time that was quoted couldn't wish for better service thank you kia Newtown
May 22, 2025
Unprompted review
Reply from JT Hughes Group
Hi Sheila, Many thanks for your feedback, Sasha will be delighted with your kind words. Its great to hear she delivered a high standard of service to you.
Fantastic Service
I was made to feel very welcome, nothing was too much trouble.
May 22, 2025
Unprompted review
Reply from JT Hughes Group
Hi Rita, Many thanks for your feedback, its lovely to hear the team looked after you very well. We look forward to seeing you at your next visit.
Yearly service
My car went in for a service and I had to wait. I was there just over 2 hours and the customer service was great. There was a choice of hot and cold drinks for you to help yourself to and my car had been cleaned prior to handing the keys back. Both fast and efficient, thank you for a great service on both counts.
May 22, 2025
Unprompted review
Reply from JT Hughes Group
Thank you so much for your kind review. We are pleased to hear you had a positive experience while waiting for your car service. It is great to know our team provided excellent customer service and that you appreciated the refreshments and car clean. We are always aiming to make your visit as comfortable and efficient as possible. Thanks again for your feedback.
Absolutely amazing service.
Absolutely amazing service.. very friendly, couldn't ask for better really.. thank you so much
May 22, 2025
Unprompted review
Reply from JT Hughes Group
Thank you so much for your lovely feedback, the team will be delighted with your comments.
Customer service
The girls on the customer service desk were very helpful, respectful and knowledgeable.
The service and mot were carried out on time within an accurate estimate being sent out promptly before the work was carried out and the courtesy car was clean and tidy.
May 21, 2025
Unprompted review
Reply from JT Hughes Group
Hi Jennifer, Thank you for your lovely review. We are pleased to hear that our customer service team made a great impression with their helpfulness and professionalism. It is also great to know that your service and MOT were completed on time, with clear communication and a clean courtesy car provided. We really appreciate your feedback and look forward to welcoming you again in the future.
Reply from JT Hughes Group
Hi Neil, Thank you for your excellent feedback, its great to hear that you received a high standard of service.
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