I ordered some UGG sandals that were reduced and almost £30 cheaper than anywhere else. they were brilliant and so comfortable and just perfect for my holidays. The colour was great too. From the time... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have your pairs of 4CCCCEES but not the Mary Janes. Not sure they would style well with my clothes and as their Kendal store has now shut I decided to emailed customer service regarding this dilemm... See more
Company replied
Excellent clear, large images of clothing allowing customer to see the detail. Good Branded Clothing. Easy ordering and checkout. Royal Mail delivered as tracking stated. My husband is pleased... See more
Company replied
It's a fabulous experience, prompt dispatch (of course it is busier during the sales), lovely wrapping and great products. I still hope to visit one day, but in the interim I keep coming back for th... See more
Company replied
Company details
Written by the company
We’re Jules B, a luxury fashion retailer based here in the UK. We’re an independent, family-run business and we believe in giving our customers something that little bit different. Though our focus is on luxury fashion, our unique ethos of product before brand means that each and every item has been carefully selected on the merit of its design, quality and value for money. This approach enables us to curate a distinct offering of men’s and women’s clothing, footwear and accessories, which we know our customers will love and won’t find anywhere else. We offer an exclusive range of established designer brands and a selection of more niche, independent labels, so there’s always something new to discover.
Contact info
Yellow Brick House, Back New Bridge street, NE1 2TY, Newcastle upon Tyne, United Kingdom
- 01912112331
- customercare@julesb.co.uk
- www.julesb.co.uk
4.4
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 56% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
FRED PERRY FINE KNIT
Great reduction on the sale firstly. Easy to order. Quick delivery.
Good communication re the order.
Well wrapped in brown bag, then inside was wrapped with tissue which was great as it was a gift, so didn't need to rewrap.
Good to use a local company too.
August 6, 2026
Unprompted review
Reply from Jules B
Hi Madelaine,
Thank you for taking the time to share your experience!
We’re pleased to hear that your order arrived so quickly. We’re also glad that the packaging and updates provided throughout the order met your expectations.
Thank you again for your support and hope to welcome you back again in the future.
Kind Regards,
Jules B
Two very satisfied customers
Great service, good value and a nice fit. I liked the trousers so much that I ordered another pair in green. The other trousers were for my wife and she loves them so two very satisfied customers.
August 13, 2026
Unprompted review
Reply from Jules B
Hi Robin,
Thank you for your lovely review!
We’re so pleased to hear that you’ve been so happy with your trousers that you ordered another pair, and it’s great to know your wife is equally pleased with hers.
We really appreciate your support and hope to welcome you both back again soon.
Kind Regards,
Jules B
Great price in sale & super quick…
Great price in sale & super quick delivery which was impressive! Would recommend
August 5, 2026
Unprompted review
Reply from Jules B
Hi Donna,
Thanks so much for your review!
We’re really pleased to hear that your order arrived so quickly and that you had such a positive experience shopping with us. Your recommendation means a great deal, and we appreciate you taking the time to share your feedback.
Kind Regards,
Jules B
First class service throughout
First class service throughout. Easy to order online. Item arrived beautifully packaged as described. Always a special experience shopping at Jules B
August 5, 2026
Unprompted review
Reply from Jules B
Hi Beverley,
Thank you for your wonderful review!
We’re so pleased to hear that you enjoyed another experience shopping with us. We're glad to hear that everything from ordering online to receiving your order met your expectations.
We truly appreciate your continued support and look forward to welcoming you back again soon.
Kind Regards,
Jules B
High Quality with Excellent Service
Good selection, high quality product at a good price.
Well packaged and speedy delivery.
August 6, 2026
Unprompted review
Reply from Jules B
Hi Robert,
Thank you for your kind review!
We’re delighted to hear that you were pleased with the selection available and the quality of your purchase. It’s also great to know your order arrived quickly and was carefully packaged.
We really appreciate your feedback and hope to welcome you back in the future.
Kind Regards,
Jules B
Found what I was looking for at sale…
Found what I was looking for at sale price. quick delivery, very easy thank you
August 6, 2026
Unprompted review
Reply from Jules B
Hi Jenny,
Thanks so much for your review!
We’re really pleased to hear you found exactly what you were looking for and that the whole process was quick and straightforward. We appreciate you taking the time to share your feedback and hope to welcome you back again soon.
Kind Regards,
Jules B
⭐⭐⭐⭐⭐ Another fantastic purchase from…
⭐⭐⭐⭐⭐ Another fantastic purchase from Jules B
My latest purchase from Jules B was a pair of Milla Linen Wide Leg Trousers in black, size Medium, and I absolutely love them. For reference, I’m 5'5" and usually a UK size 12, and the Medium fits beautifully. The length hits me just below the ankle bone, which I really like, and they hang incredibly well and are very flattering.
I have to say, I’ve been enormously successful shopping with Jules B. Over time I’ve bought jeans, cashmere cardigans, bags, shoes and blazers, and so many of them have become firm favourites in my wardrobe. The choice of brands is excellent and I’ve found some amazing pieces, often at brilliant sale prices.
Something else I really appreciate is how reliable Jules B is, particularly during the sales. With other retailers I’ve occasionally placed an order, only to be refunded later because the item was actually out of stock. That has never happened to me with Jules B. If I’ve ordered something, it has arrived — and usually very quickly. It makes such a difference and gives me real confidence ordering from them.
August 6, 2026
Unprompted review
Reply from Jules B
Hi there,
We’re so grateful for your continued support and for taking the time to share such a thoughtful review!
It’s wonderful to hear how pleased you are with your new purchase and your comments about the reliability of our service mean a great deal to us.
Thank you again for your kind words and we look forward to serving you in the future.
Kind Regards,
Jules B
Lovely Belt
Very quick dispatch and great service.
Lovely Holland Cooper belt - great quality. Highly recommend.
August 7, 2026
Unprompted review
Reply from Jules B
Hi Christopher,
We’re delighted to hear that your order arrived quickly and that you were pleased with the service you received. The Holland Cooper belts are a fantastic choice, and we’re so pleased you’re happy with the quality.
Thank you for your recommendation, and we hope to welcome you back soon!
Kind Regards,
Jules B
Excellent service
Excellent service
Wrap was very nice my only disappointed was the colour
it looked blue and white online but in real life it was blue and ecru I was wanting to wear with white
July 31, 2026
Unprompted review
Reply from Jules B
Hi Christine,
Thank you for your review!
We’re delighted to hear that you were pleased with the service and gift wrapping. We’re sorry to hear that the colour wasn’t quite what you expected from the online images but thank you for your feedback.
Kind Regards,
Jules B
It's a fabulous experience
It's a fabulous experience, prompt dispatch (of course it is busier during the sales), lovely wrapping and great products.
I still hope to visit one day, but in the interim I keep coming back for the products (and to use up those loyalty points).
Independant retail at its best
July 27, 2026
Unprompted review
Reply from Jules B
Hi Rob,
We’re so grateful for your continued support and kind words!
It’s wonderful to hear that you’ve consistently had such a positive experience shopping with Jules B. We’re especially pleased that our packaging and service continue to make each order feel special.
We’d absolutely love to welcome you in person one day, but until then, thank you for continuing to shop with us and for supporting independent retail.
Kind Regards,
Jules B
Very pleased with my beautiful self…
Very pleased with my beautiful self portrait dress, quick efficient delivery, it’s always a pleasure to buy from Jules B
August 1, 2026
Unprompted review
Reply from Jules B
Hi Beverley,
Thank you for your lovely review!
We’re so pleased to hear that you’re delighted with your recent purchase. It’s wonderful to know you had another positive experience shopping with us, and we really appreciate your continued support.
Kind Regards,
Jules B
Great experience with this company
Great experience with this company. Very fast delivery. Items lovely and easy to return. Great sales and prices.
I phoned regarding a return. They answered the phone quickly and the staff member was very helpful. Highly recommend
August 5, 2026
Unprompted review
Reply from Jules B
Hi Ange,
Thank you so much for your kind review!
We’re delighted to hear that you had such a great experience shopping with us. It’s wonderful to know that our team was able to assist you when you got in touch, and we really appreciate your kind words about our service.
Kind Regards,
Jules B
Lovely jacket
Lovely jacket, as described. Very quick delivery. Would buy from this store again.
August 1, 2026
Unprompted review
Reply from Jules B
Hi Karen,
Thank you for taking the time to leave a review!
We’re so pleased to hear that you’re happy with your new jacket and that it arrived with you so quickly. It’s great to know the item was just as expected, and we really appreciate your feedback.
We look forward to welcoming you back to Jules B in the future!
Kind Regards,
Jules B
First time shopping at Jules B
First time shopping at Jules B and an easy experience. Regular tracking updates and items packaged really well.
Had to return two items as didn’t suit me but an equally easy returns process. Kept a pair of shoes that were the best price I’d seen and really pleased with them. Will definitely shop here again.
July 23, 2026
Unprompted review
Reply from Jules B
Hi there,
Thank you for your lovely review!
We’re delighted to hear that your first experience shopping with Jules B was such a positive one. We’re pleased that you found the process easy from start to finish and that you were happy with the shoes you decided to keep.
We really appreciate you taking the time to share your feedback and look forward to welcoming you back again soon!
Kind Regards,
Jules B
Easy to navigate the website
Easy to navigate the website, quick payment and delivery. The clothing was a good fit in an excellent colour, overall an excellent experience. Highly recommended.
July 29, 2026
Unprompted review
Reply from Jules B
Hi Paul,
Thank you for your review! We’re pleased to hear that you found our website easy to navigate and that your order was processed and delivered quickly.
It’s great to know that you’re happy with your purchase and we really appreciate your recommendation.
Kind Regards,
Jules B
JulesB are the best
Very fast delivery very good price very happy with julesB
July 25, 2026
Unprompted review
Reply from Jules B
Hi there,
Thank you for your kind feedback! We're so pleased to hear that you are happy with your delivery and that you had a positive experience shopping with us.
We really appreciate your support and hope to welcome you back again soon.
Kind Regards,
Jules B
Brilliant service and will definitely…
Brilliant service and will definitely shop again. Fast delivery. Top quality packaging and a great price on a great cap! Will definitely make JulesB my go to for clothes going forward.
July 29, 2026
Unprompted review
Reply from Jules B
Hi Ian,
We really appreciate your feedback! We’re pleased to hear that you were happy with the service you received, the fast delivery, and the quality of your packaging.
It's great to know you're happy with your purchase and we’re grateful to hear that you’ll shop with us again.
Kind Regards,
Jules B
Reply from Jules B
Hi Claire,
Thank you for your kind feedback! We’re pleased to hear that you’re happy with your dress and that your order arrived quickly.
We hope you enjoy wearing your new purchase.
Kind Regards,
Jules B
Excellent experience
Always find lovely products at very competitive prices. Items are dispatched quickly, communication is good. Excellent experience as usual, thank you
July 18, 2026
Unprompted review
Reply from Jules B
Hi Carolyn,
Thank you for your continued support! We’re pleased to hear that you’re happy with your purchases, and that our dispatch times and communication have consistently met your expectations.
We really appreciate your kind feedback and are grateful that you continue to choose shopping with us.
Kind Regards,
Jules B
Unbeatable selection
As I’ve said before Jules B is an excellent shop to buy from .They have a brilliant selection of clothing ,footwear and accessories.My latest acquisition is a hat like the one Bob Mortimer wears in Mortimer and whitehouse so I bought it and it looks mint .
July 24, 2026
Unprompted review
Reply from Jules B
Hi Ian,
Thank you for your fantastic feedback! We’re pleased to hear that you continue to enjoy shopping with us and that you’re happy with our selection of clothing, footwear, and accessories.
We're very glad you're happy with your latest purchase, and we hope you enjoy wearing your new hat.
Kind Regards,
Jules B
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