Julie Twist is an excellent, longstanding , reputable company. Special recognition goes to Joe Marriott. Joe is the rental properties manager. Joe is very professional in what he does. Excellent membe... See more
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Darren has been very helpful in getting my flat ready for renting out to the market. He has explained every step of the process very clearly and gave me insights on what needed fixing in the property... See more
When the previous tenant moved out, JT's team - Darren, Mollie, Yvonne and Eleanor handled everything for us brilliantly. From administering the move-out, marketing and viewings; sorting out prospect... See more
Company replied
Julie Twist is a top class operation and highly professional from the top down. It was a total pleasure working with the team there and special thanks to Louis who gave us great advice on how to price... See more
Company details
Written by the company
We are Manchester’s residential property specialists: our market knowledge is unrivalled! Our first-class customer service ensures that we retain our clients throughout the property cycle and achieve excellent recommendations.
Contact info
Deansgate 332 -334, M3 4LY, Manchester, United Kingdom
- 0161 834 8486
- office@julietwist.co.uk
- www.julietwist.co.uk
4.3
Excellent
76 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Super friendly agents
Super friendly agents, Mollie was great! couldn’t have been a smoother experience from viewing a property to submitting an offer. I am impressed with their responsiveness, helpfulness and would definitely recommend!
September 28, 2023
Unprompted review
Julie Twist Lettings and Managment
When the previous tenant moved out, JT's team - Darren, Mollie, Yvonne and Eleanor handled everything for us brilliantly. From administering the move-out, marketing and viewings; sorting out prospective tenants and then getting the move-in done, they worked as a team and did the job seamlessly. We can't thank them enough.
Also need to thank JT's maintenance team led by Stacie. They are fantastic at what they do and always very helpful and responsive.
September 19, 2023
Unprompted review
Reply from JulieTwistProperties
Hello Mike. Thank you for your review
Best service
When looking for a new home in Manchester for me and my girlfriend, Julie twist, Darren & Mollie, we're such a great help. very quick with responding and very helpful with anything I needed to know.
They made this experience go from very stressful, to extremely calm, which was a huge help.
I would recommend Julie twist to anyone.
Also a huge Thankyou to Darren and Mollie.
September 13, 2023
Unprompted review
Really nice and helpful agents!
September 14, 2023
Unprompted review
Reply from JulieTwistProperties
Thanks Jessica for the 5 star review we really appreciate it and we are happy that we have helped you secure a new apartment
Very responsive
In looking for a property to rent for our daughter, we were very impressed with their responsiveness, helpfulness and practical approach.
Head and shoulders above other letting agents we dealt with. We ended up letting a property through them
September 11, 2023
Unprompted review
Reply from JulieTwistProperties
Hi James thanks for the 5 star review. Its been a pleasure helping your daughter secure an apartment.
Very responsive agent
Very responsive agent, happy to finally work with an agency that engages well with tenants
September 11, 2023
Unprompted review
Reply from JulieTwistProperties
Thanks, Yuxuan for your 5-star review. We are delighted to help you with your property search & securing your next home.
Very pleased with the service
Very pleased with the service. Easily arranged viewing and the follow up has been very good.
September 6, 2023
Unprompted review
Perfect
The agents / staff at Julie twist have been nothing but lovely, patient and understanding. Unlike others they have kept us updated through out our journey with them. Thanks to Jo, mollie and Ellie who have been a great help.
September 1, 2023
Unprompted review
Reply from JulieTwistProperties
Many thanks for your lovely review. We are really happy that you have found a property with us & we have been able to help.
The Rentals Team
Very responsive and reliable estate…
Very responsive and reliable estate agency! Personalised service and good knowledge of the local market!
September 8, 2023
Unprompted review
Reply from JulieTwistProperties
Thanks, Jordan for your 5-star review we really appreciate it and we are happy to help you find your new home
Good experience
September 6, 2023
Unprompted review
Reply from JulieTwistProperties
Thanks, Rajkumar for your 5-star review.
We are happy to help you with your search to find a new home.
JulieTwist teams
JulieTwist teams, Mollie, Darren & Jo, are really helpful. They manage my online viewing so well, always replying to my email and giving updates about the latest information on the property. Keep up the excellent work!
September 4, 2023
Unprompted review
Reply from JulieTwistProperties
Thank you for the review, we are very happy to help you with your search for a new home
Amazing Sales Team
Amazing Sales Team. Thank you Lyn, Paul and Rebecca for all your work, support and professionalism. Definitely best estate agents in Manchester city centre.
August 31, 2023
Unprompted review
Reply from JulieTwistProperties
Hi Jose,
Thank you so much for the lovely review for the team, we all wish you the best in finding a new property!
Kind Regards
Sales Team
I purchased a property through Julie…
I purchased a property through Julie Twist and the process was quite a lengthy one. Paul was dealing with my sale and I want to thank him for all of his help, chasing and perseverance. It's been a long process to put it mildly but we finally got there
June 23, 2023
Unprompted review
Reply from JulieTwistProperties
Hi Louise,
It was a please working with you and I am glad we got it through in the end!
All the best
Paul
Darren helped me out alot on both times…
Darren helped me out alot on both times i was looking for a property to rent
He always provided the best options the agency has that matched my needs and i am very thankful for his work
August 24, 2023
Unprompted review
Reply from JulieTwistProperties
Thanks for the review Sara its always a pleasure to help and support you over the past year
Fantastic support for landlords
I had a tenant who, after leaving, left me with an unpaid energy bill of over £3000 which the energy provider tried to charge me for.
Julie Twist provided enormous assistance by negotiating with the energy provider (for hours) and using her assertiveness to get things moving, resulting in a considerable reduction in the bill I was presented with.
August 3, 2023
Unprompted review
Reply from JulieTwistProperties
We are glad we could have helped things like this are never easy.
5 stars agency; many thanks to Darren
I had a great experience yesterday when I have visited the branch in Manchester. First, I had a viewing in the area regarding a flat after which I went to the branch where I’ve received a lot of assistance and guidance with my application and information about the applying and the renting process. Many thanks to Darren. He’s been a lot of help and he encouraged me with my application. This agency is good vibes and definitely seems to be trustworthy with professional staff. 5 stars
August 17, 2023
Unprompted review
Reply from JulieTwistProperties
Thanks for your review & I am happy that you were satisfied with the service offered & I will continue to support you with your property search to find you your new home.
We engaged Julie Twist to handle a sale…
We engaged Julie Twist to handle a sale of a property for one of our clients in Manchester. They are thorough on due diligence and documentation. View the properties in person and value them accurately and quickly which was a reassuring start. The response in terms of the number of viewings, communication and professionalism has exceeded expectation on all fronts. I've dealt with Paul Sutemire and Lyn Forshaw and both have been a pleasure to deal with. Very professional outfit, highly recommend.
August 17, 2023
Unprompted review
Reply from JulieTwistProperties
Hi Sajid,
I am so glad you are happy with the service so far, thanks for the great review
Kind Regards
Sales Team
I had the pleasure of working with Paul…
I had the pleasure of working with Paul when l was selling my property which was managed by your organisation.
I must admit that l was very impressed by Paul's professionalism. His listening skills, speed of action and ability to go into details when dealing with customers is remarkable.
He updated me promptly making me feel valued. He is a 5 Star employee who is a pride to the organisation.
Paul was the catalyst who ensured that no stone was left unturned until the property was sold.
The property was sold, and l cannot thank Paul enough for his remarkable skills in his profession.
August 18, 2022
Unprompted review
Reply from JulieTwistProperties
Hi B Theuri
Thank you for the lovely review. It was a pleasure working with you during the sale of your property and all the best for the future.
Kind Regards
Paul
Make renters bid and lure people with low priced ads
Rental market is absurd and Julietwist doesn’t make it any easier. They only represent sellers and not renters. They deliberately put ads with low rental price which leads to high interest. That is basic supply and demand. Make you wait for a week and arrange multiple viewings on the same day and even worse group viewings. And it is to be noted that they do not disclose this while putting the ad. If you like the flat, then you enter hunger games. A form is shared wherein you fill in the details and the MAXIMUM RETAIL PRICE TO BE OFFERED. Which is nothing but bidding.
My issue is if you wish to do this, put it on the advert rather than wasting peoples time and energy.
My experience, we were 15 people in a single group viewing and there were 4 such viewings one after the other. Imagine the crowd in a 2 bed 600 sq ft house. And then they have the audacity to push us in a fight mode with one another.
Stop this crap or at least stop lowering prices to use as a bait.
April 1, 2023
Unprompted review
Reply from JulieTwistProperties
Hi Uzma,
I am regretful to see this review, as I know you had an offer accepted on one of the properties you viewed with us which you didnt progress with due to a change in your move in date circumstances.
When we advertise properties we don't put ads with low rental price to lead to high interest.
Our process is to research what the market value is through looking at recent trends & using data bases to obtain this information.
We then to present this to landlord who then agrees / disagrees what has been proposed.
When the landlord agrees the rental value the proeprty will then go to market advertised at the value agreed.
You state that you were made to wait a week to view the two properties at Salford Quays development you were interested in.
Regarding the first property, this was advertised on the 29th March, you contacted us on the 29th March to arrange a viewing which was booked in for April 2nd which was under a week. The same happened with the 2nd property at City Lofts you were interested in. It was advertised on the 31st March, you contacted us on the 31st March & we booked you in to view again on the 2nd April.
Our diary is managed to be as productive as possible & to minimise the impact on current tenants with time taken to show apartments we book in small groups of upto 4 applicants at a time. You were verbally told that these were small group viewings over the phone when you booked the two viewings with one of the members of our team so you were made aware.
We manage our viewings in windows and only book up to 15 applicants per property. We don’t do more than this as we want to give people looking for a property the best chance at securing a new home.
If you like an apartment after viewing you then are asked to complete an offer questionnaire which provides the landlord with a standardised process to review any offer that is presented to them in order to make the right decision.
The first question states ‘Offer Price’ which gives you the chance to state what rent you would like to offer, it doesn’t state ‘Maximum Rental Price To Be Offered’.
The offers then are presented to the landlord on one spreadsheet – these are all final offers. We don’t ask applicants to increase their offers at any point before submitting the offers or after these offers are submitted.
Following your two viewings, you emailed a member of the lettings team asking for the offer questionnaire which was emailed to you on the 3rd April. You offered on both apartments on the 3rd April.
The 2nd property was your preferred apartment but unfortunately the landlord accepted an alternative offer on this, and we updated you applicant regarding this outcome on 3rd April at 15:21.
You emailed the same person in the lettings team to tell them that your maximum offer on the first property would be £1300pcm, which was £50 above the advertised price. We did not ask you to increase this, this is what you wanted to offer.
It was great that you managed to achieve a successful offer accepted on the first property you viewed on April 4th. You were aware that the available move in date was May 11th, however it was unfortunate that you contacted us later that day to say that you could not progress as you would need a much later move in date as you still needed to serve notice to your current landlord & if we had other offers to then go ahead with those. We acknowledged your update on April 5th & we stated that we will continue to help you with your search for a property, which we would stil llike to do.
Hope this helps you to understand the process a bit better & that we pride ourselves on the service we offer not only to landlords but also to the many people who we help with their property search. Nothing gives us greater satisfaction than helping an applicant secure a new home.
Thanks,
Darren
TOTALLY SCAM!!!
UPDATE: TDS considered the evidences and judged we win! Julie Twist you are wrong! You received nothing from US! STOP SCAMMING PEOPLE!
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What a scam company!!!
At the end of the tenancy, we were told by Kelly Davenport that one off cost of GBP 126 (GBP 140 with 10% off discount) to clean the whole house including flooring and carpet, but excluding the electric appliances. After cleaning, they charged us GBP 288 and said that we've misinterpreted her meaning.
In fact, there is absolutely no misinterpretation. We asked directly about what's included in the GBP140 package and she answered directly that everything is included except the electric appliance.
March 13, 2023
Unprompted review
Reply from JulieTwistProperties
We would like to thank you for your review
There were a number of emails back and forth concerning the end of tenancy clean and the cleaning that you asked to be carried out.
You had received a copy of the cleaning charges with your confirmed vacating letter.
As part of the clean you requested for the carpets to be professionally cleaned. The cleaning charges clearly shows that a professional carpet clean is an additional cost. However, we understand that from the wording of an email exchange noted that a reference was made that the general clean would include flooring and carpets although did not specifically state that this meant vacuuming, mopping etc. Due to this a dispute has been raised with TDS for an arbitrator to review the file and make a final decision on their view of the wording.
Julie Twist Properties
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