JulieTwistProperties Reviews 

Absolute waste of time. They are poorly informed about property practices, I would avoid the property management team at all costs. Horrid! Frightened of retribution for even positing this - and having to post anonymously.

AVOID AT ALL COSTS! I recently had an offer accepted for a property listed with Julie Twist Properties. The entire process was slow due to issues pertaining to the property’s lease agreement and maintenance work which was scheduled to take place although all information was provided swiftly by myself and my solicitor and we were continually left waiting weeks for further information from the seller’s side. Towards the end of the process, I was threatened that the property would be re-listed if progress was not made swiftly despite all delays coming from the seller’s side. I was then, out of the blue, asked what furniture etc I would like to keep from within the property, implying that these issues had been or were very close to being resolved and that we would be completing very soon. Just days later, I was told that the property had now been relisted and the seller would be remarketing at a higher price unless I’d be willing to increase my ALREADY ACCEPTED offer by roughly 15%. Obviously, I was not willing to do this and I have been advised that properties should NOT be relisted once searches and solicitors fees etc have already been paid. Despite this, Julie Twist and the seller moved ahead with this and decided to move forward with a new buyer. I have lost seven months of my time trying to get this purchase through and been left with considerable fees from solicitors and mortgage brokers due to Julie Twist and the seller pulling the plug on this at the final hurdle. Again, I have been advised that I am entitled to ALL my fees being covered by the seller or estate agent as the sale was cancelled so shortly before completion and through no fault of my own yet both parties have gone extremely quiet since accepting the alternate offer. Unless you’re looking to waste huge amounts of time and your hard-earned money, I’d suggest using a more reputable estate agent. After my experience, I believe that applies to almost every other estate agent out there.

Excellent customer service by Darren. Friendly, knowledgeable and responsive. All you could ask for :)

As you will see below, this agency continues to make dishonest statements, all of which are being collated and documented as evidence for my formal complaint before the Property Ombudsman. They told me on several occasions that they did not know why the Landlord pulled out which now turns out to be a lie. I have evidence of emails which until this day remain unanswered, and finally I expressed my concerns with Sian who said she would call me back by the next day following a full review of the matter, almost a week later and I have not received a return phone call. There was no instance in which I mentioned I was satisfied that my complaint had been handled nor did I leave the call on a positive note. It is my opinion that this company has been dishonest, unreliable and fall under the requisite standard of competency in my case. As a result, I maintain my below comments and ask that you disregard their below response.

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This is by far the worst estate agents I have come across in my life. They are completely incompetent, negligent and they do not have a single ounce of customer care within the whole agency. I dealt with Darren Bolton and Eleanor Gregory and it was single-handedly the worst experience I have ever had in my life. They are not at all reliable. They cancelled mere hours before completion/keys were meant to be collected for no apparent reason. They gave no notice, showed no remorse and were extremely rude. I would urge any individuals/developers/property owners to rethink and refrain from using this company. There are agents miles better with much better customer service and reliability in my opinion. They do not respond to emails, if they do expect to have wait days, they do not answer their phone. I lodged my complaint with a senior member who said she would get back to me COB the next day and I heard nothing which pretty much sums up this agency. Their customer reviews says it all - plenty of people have had the same experiences. Tragic excuse for a real estate agents. If you’ve had any issues in the past or recently, make it a point to report them to the property ombudsman. Otherwise, they will continue to treat people badly and get away with it.

This is a genuine review based on my very recent dealing with Julie Twist. I have not been offered any incentives or payments for this review, I was not prompted to leave the review, I am doing it out of my own free will as I'd like to share my experience with this agency.

I am a landlady and I have recently dealt with Julie Twist to rent out my home for the first time. This agency was not the only one that I made enquiries with at the beginning. For each and everyone I looked for reviews and done my research. Out of all of them, I trusted my gut instinct and moved forward with Julie Twist as I felt that they listened to me and had in mind my aims, they were not trying to push for me to take up hundreds of services etc. I believe they were fair.

The communication between us very good, (email communication was faster than the phone and I truly understand why. I also work with clients and it's a lot easier to write an email than have phone conversations that need to be documented later). We had a clear understanding of what I wanted to achieve and what they were able to provide. When I was a little stuck with anything they assisted.

I found them very friendly and easy to work with, Sian in particular was very helpful. Everything went smooth and to the point. In my opinion, we worked well together.

I have also read the other reviews here and few people found Julie Twist staff rude and unprofessional. This has not been my experience, on the contrary.

Had a viewing booked for 14:15 and no one showed up or had the decency to phone us to cancel - phoned the office multiple times and no answer, also emailed which no one has replied to. Disgusting waste of time.

Don't bother.

Edit to reply:
Absolute lie. We’ve also emailed you about this (straight after it happened!) and you’ve ignored our email but replied to the feedback! Awful.

It was ‘Sian Davenport’ that we emailed - and we definitely didn’t have a viewing. We waited outside the building for 30 minutes. The viewing is in my boyfriend’s name - Niall.

worst customer treatment ever received, ignored and forsaken.

things broken never repaired , not attending, arranging appointments and not showing up without any advice, asking for ilegal fees, rude, horrible manners

Extremely professional and versatile to all my needs. I was dealt with by the City Centre based office (Louis) and have nothing negative to say about my service. I am a new customer of JTP's after having poor customer service from a previous business which I will not mention, have been pleasantly surprised by the ease of the whole process.
Thank you very much for making my life easier!

I rented a studio flat through this agency, my contract was for one year so after one year with Julie Twist Property rubbish service I can say to everyone STAY AWAY FROM THIS AGENCY , my experience was with the main office in Manchester, the main issue is the bad service, rude people and unprofessional people, the problem started from the first minute until I left the property .
Usually when you receive a flat someone from agency come meet you on the flat to give you the keys but NO not with Julie Twist they call me and also in rude voice said go to the office and pic the keys .
In the office in Deansgate you feel like a cemetery everyone look sad , stressed and much of negative energy in the same time.
I got the keys from a lady came down from upstairs she was angry maybe because she was forced to leave her meal to do her job and give me the keys.
I asked her : do I have a parking space in the property car park ? she said I DONT KNOW. I wanted to ask her about the key for the mail box and the code for the mail room door but I changed my mind and let her go back to her job which could be anything but not serving the customer of her company.
I took the keys l opened the door of the flat, it wasn’t clean, there are some nails and screws on the walls, the sofa is rubbish dirty and smelly, the wardrobe and coffee table are rubbish and wobbly.
Few days later I contact the office asking for the mail box key and door code number , the answer was : WE DONT HAVE THE KEY
ok what about the code ? WE DONT KNOW THE CODE.
I asked my neighbours some of them refused to give me the code but one nice lady did that at the end.
I lived one year with NO key for the mail box for one year I was inserting my palm in small gap in the box to pick my letters.
For one year I didn’t know where to park my car and didn’t know if I have a right for space in the car park or not.
The year of torture had end and I bought a new house, I informed them that I want to leave they send someone to check the property after that they told me that I have to pay for fixing the walls because of the nails and screws that I didn’t put and it was in the flat from the first minute when I received the flat.
They also asked me to pay for repairing the wobbly coffee table which I never use and I never touched because I bought my own one.
It was very bad, horrible and rubbish service the one I got from Julie Twist.
I hope this review will be like a warning to other people to avoid being in the same bad experience.

An absolutely diabolical company; avoid them at all costs!

The name Julie Twist sends shivers down my spine and I’m so glad they’re out of my life for good. For three years, it was riddled with poor customer service, lies, lack of support, poor workmanship, ridiculous fees and mind-numbingly incompetent staff.

From day dot, I was misadvised and lied to by the sales executive, on move-in day it was unsanitary, basic requirements such as heaters and lights didn’t work, communicating with the staff was like drawing blood from a stone, and to top it off upon my leaving, after spending 3 days making it cleaner than when I moved in, they had the gall to charge me for further cleaning needed. Quelle surprise!

Via an ombudsman, I will be pursuing to get my full deposit back, which they unrightfully deducted; despite photo evidence and accounts provided to them. For everyone else out there, considering to use Julie Twist, I would certainly use them if you like being ignored on emails, have hidden costs and extortionate renewal fees thrust upon you, dealing with inadequate and inconsiderate staff members, and to be treated like you’re worthless and insignificant, great! Go for it.

No? Please look elsewhere for your own sakes and avoid Julie Twist like the plague. They’re a virus that can’t be cured.

I switched to Julie Twist after a bad experience with another estate agent and have been far happier. They have been far more responsive, professional and more pleasant to work with. My personal property manager, Helen Bowers, has been extremely helpful and always quick to respond.

Some of the problems I had with Julie Twist Properties:

1. On the day of moving into the flat we'd picked, they rang us up to tell us there was no parking, despite it being advertised as with parking and agreements already in place. All of our stuff was already in a van and they assured us it would be solved by the time we got to Manchester. It wasn't. We ended up frantically searching for another more expensive flat and having to view and move in on the same day. They then forgot to tell the council about this change and 6 months later I got a phone call from the bailiffs trying to retrieve council tax money for a flat I hadn't lived in.

2. They are impossible to get in contact with. I rang up asking about the details of leaving a tenancy early and after days of trying, I eventually spoke to someone who said they'd get back to me. I received a phone call back 4 WEEKS later. By this point, I'd forgotten what I rang up about.

3. We had a fault with our oven, which we mentioned numerous times, and was never fixed in the 3 years we lived there.

4. We had a fault with our fire alarms where they would go off by themselves. This was reported and the fire alarms had to be taken down as they kept going off. This lasted 4 months before they did something, which happened to coincide with the end of our tenancy.

5. We cleaned the flat and moved out 2 months before our tenancy expired. They took photos of the flat in its current state and advertised it on RightMove and their own website. They then found a tenant. Then they emailed me to say £100 would be removed from my deposit for cleaning as the flat was in an "unrentable condition", a point I argued to the person I dealt with, who simply replied "wasn't me that advertised it".

Good points about Julie Twist:

The only positive thing I can say is that I now own my own home and no longer have to deal with cowboys like this.

After renting a flat through Julie Twist Properties for over 3 years, I can confidently say that they are the worst letting agency I've ever had to deal with. From losing emails and documents with our personal information to having property managers who don't even know if their property is being sold or rented... We've experienced a collection of issues. The top 2 have to be these:
1) They close their offices whenever they want to (and they tell you their "system isn't working" if they don't feel like helping you).
2) It took them 11 months to send someone to fix the alarm in our flat. We rented a flat with an alarm, and we paid a bit more because of this, yet they only sent someone to fix it, after 11 months, when we said we'd start paying less rent until when the alarm was fixed. Magically, the alarm was fixed 1 week after we said that. So interesting...

So if you're looking for a letting agency or someone to rent/sell your property through, DO NOT GO WITH JULIE TWIST.