Junction 17 Cars 

Recently bought a V8 Vantage S from Junction 17 cars, lovely showroom full of amazing cars, friendly and helpful staff. And thank you very much to Phil for making it a good and simple experience!

Tom was absolutely great, purchased a porsche Macan S and wanted to keep it a surprise for my wife, they done a fab job at helping me keep it secret. Added a bow and covered it for the big reveal I'd give more than 5 if I could.

Great service and very helpful even after the car has been bought

Sold my car to Junction 17 after I was contacted by their buyer Nathan Hastings. Great communication, agreed price was paid into my account within 30 mins of Nathan arriving to collect the car. 100% would use them again.

I visited today to buy my first car when I arrived i was unsure of what i wanted I was directed to a variety of cars to look at by tom (sales man) who helped me pick the car i left with today. i am now ready for the road in my brand new car .I am really pleased with my experience at junction 17 cars.

we purchased a 4 x 4 at junction 17 cars, and in the time we have had it we have had nothing but problems. things repaired under warranty were repaired at a sub standard, the after care team are not responsive and the whole episode has been a traumatic experience for us and our 4 children. when you pay £15k for a vehicle you expect something that is not made of glass, supplied by a reputable and trustworthy dealership who listen to their customers and deal with the issues safely, promptly and with little fuss. Getting someone to reply to an email is hard enough
let alone anything to do with complaints. They are very smooth and considerate when selling a car, especially through finance, but once it leaves them they wash their hands of their responsibilities. we are now having to get the financial ombudsman to sort the issue as we have well and truly been ripped off. AVOID AVOID AVOID.

* (edit) I originally gave this a 1-star review, but I have edited it to 3 stars thanks to their customer support team (specifically Jamie). She reached out and tried her best to resolve the original problem, such as the insurance payment and more. While there was not much to be done, she was open and honest about the situation, which I appreciated, and she provided clarity around concerns that were not previously made clear. I'm happy to see that at least one department is working exactly as it should.

Not a great experience at first. I called to purchase a car and was passed through to a salesperson—I will not mention their name out of decency—but they were clearly inexperienced, and their use of language over text was unprofessional.

Everything regarding the car, price, and pick-up time had been agreed upon via email and WhatsApp. I was ready to pay in full, but each time I called after the fact (over 2.5 weeks) they gave me excuses, claiming the car was in for a service or a new battery. Eventually, I diverted my call to the help desk; they promised a callback from the sales team, which never happened. Five days before the scheduled pick-up, they informed me that the owner had taken the car off the market and it was no longer available.

A couple of points here: while I appreciate this was a third-party sale and it was in the owners right to pull the car, it was clear they were stalling me, which wasted my time as I had already purchased insurance for the vehicle (legal requirement) and had written confirmation of the sale, thus costing me additional fees.

Great staff, very willing to help and are very patient with me while I worked on getting insurance for my car. The car I brought it’s exactly what I was looking for.

Initially it was positive with good communication, however on arrival the hospitality was very poor, travelled nearly 4 hours to the garage and not offered a drink. The car was handed over and only had 6 mile range! I drove to the petrol station to then find mud all in and around the fuel cap! Bit disappointing when you pay a significant amount of money!

The car was purchased, and the service up until the sale date was okay, but when they were supposed to return my substantial deposit, they stopped responding to emails and aren't answering messages. Two weeks have passed, and I still haven't received my money, even though I was assured it would be in two days. I'm reporting the matter to the appropriate authorities on Tuesday.

Sent a vehicle in to be sold then get a list of things that need doing to the vehicle before they’ll sell it so I went to collect the vehicle back and said where’s the list and show me on the vehicle to which some of the list was absolute BS they said the DRL’s weren’t working when they were absolutely fine etc. we agreed in person a deal and they sold the vehicle for me then waited a month for payment as per contract and nothing it took another week of constant calls to actually get my money which is shocking. If your buying or selling you’ll get a msg or call within 10 mins if you’re complaining about an issue not a single call or email. Would never use again.

Sold my Porsche Macan via car wow to Junction 17. The whole process was exceptional. Nathan from Jct17 communicated well and handled the transaction smoothly and very friendly. Overall a great experience

AVOID THIS DEALER, they are absolutely disgraceful!
They do NOT check the cars before sale. Bought an X5, it had massive problems so they said they would replace it. After 8 months I found one on their website, they didn't even bother looking. The replacement car has massive faults again. It is now with BMW as they had advised, it won't run and now they are just messing me around. Seems like a lot of customers have the same problems. JUST AVOID JUNCTION 17 CARS unless you want serious problems. It is not worth the pain, go anywhere else but here!!

My father in law purchased a Jaguar XJL from here. We took the car for a test drive and decided to check as a many aspects as we can. We found a lot of issues but credit to the team for sorting this all out. The main issue was the ceramic coating. My father in law paid £400+ to get this done. This was not done. We came to collect the car as one of the car salesman said it will be ready by said date and time. Sounds great. We arrive. We waited nearly 2 hours for the car as it wasn’t ready. We go walking around and it is being cleaned whilst we waited. In the end “the job” was done. However we believe it is not or the guy done a terrible job. The swirl marks are horrendous. Water does not run off. I have contacted the after care team, who are clearly not interested as I have been ignored. I have rang 5 times regarding this. Consistently told, we will be in touch soon with a resolution. No one calls. I ring again. Get the same story again. Overall this whole experience is terrible and they cannot admit they were unprepared for us. The cannot admit the job was not done. I’m now going to be contacting other detailers to verify if a ceramic coating was ever applied. Very disheartening by Junction 17. Please do not purchase from here. They have beautiful cars with issues and the aftercare is very shameful. Save yourself the trouble

Sharks in suits.
Took deposit for car that did not exist. Shambles.

I purchased a Range Rover Sport Autobiography from Junction 17 Cars expecting a high-end luxury vehicle and a high standard of customer service. Unfortunately, from the very beginning, the vehicle has had serious issues.

The problems started with battery faults, then I discovered an exhaust sensor had not even been fitted correctly and was left hanging outside the exhaust after what appeared to be a failed attempt at removal. Soon after, the vehicle developed engine noise and began pouring out smoke.

The car has now been back to the garage 3 separate times for repairs, spending weeks there at a time. An independent garage report has since stated there are signs of a poor engine rebuild, and I have now been informed they cannot do anything further with the vehicle.

Communication from Junction 17 Cars and their aftercare team has been extremely poor throughout. Calls and emails go unanswered, and despite repeatedly asking for a replacement vehicle of similar value, they appear uninterested in resolving the matter and simply ignore me hoping I will give up.

I have now been without my vehicle for over 5 weeks and have had to make alternative arrangements just to get to work.

This whole experience has caused a huge amount of stress and anxiety and has seriously affected my health. I feel completely let down by a company that should be standing by its customers and taking responsibility for the vehicles it sells.

I also expect the response from Junction 17 Cars to be nothing more than empty words and apologies, as that has been my experience throughout this entire situation. Despite all the promises and reassurances, nothing meaningful has been done to properly resolve the matter or support me as a customer.

I would strongly advise anyone considering purchasing from Junction 17 Cars to think very carefully based on my experience.

Professional, and really helpful would definitely recommend.

The service was straightforward, simple and comfortable
Tom was kind and patient enough to explain everything to me
Going back and forth to get clarification on some question and best of all to get a good deal

Great experience from the guys at Rugby, Benny, Liv and Mike.

Made the whole experience a pleasure, nothing was too much trouble, very open and accommodating with good communication throughout.

This is the second vehicle my family have had from Junction 17 Cars, wouldn’t hesitate to buy another from them.

Friendly helpful people , noted a few minor faults I pointed out on the vehicle I eventually purchased and addressed then without qualm