juno.co.uk Reviews 52,998

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 4,272 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the quick dispatch and fast delivery of their orders. Many people appreciate the careful packaging, ensuring products arrive in perfect condition. Reviewers also commend the quality of the products and the wide selection available, often finding items not easily found elsewhere. However, some customers also noted occasional issues with damaged packaging or slight corner damage to records upon arrival. A few other people also felt that there were sometimes faults in the product pressing, leading to issues like thumps or warped items. There were also isolated instances where the wrong color product was shipped, or deliveries experienced unexpected delays.

What people talk about most

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast dispatch and delivery... See more

Product

Customers consistently note positive experiences with product quality and selection. Reviewers frequently... See more

Service

Reviewers consistently express high satisfaction with the service. Customers frequently praise the speed and... See more

Order

Customers had positive experiences with order. Reviewers consistently praise the speed of delivery, with many... See more

Quality

Consumers generally express satisfaction with the quality of products received. Many reviewers highlight that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was pleased to be able to buy the Record Store Day release of ‘Oil City Confidential’ from Juno without having to queue up outside a record shop from early morning! The delivery was prompt & the pac... See more

Rated 5 out of 5 stars

Great selection of vinyl records, including a lot of dance 12” singles and EPs that aren’t necessarily that easy to find elsewhere online. I do like that you can listen to tracks when deciding whether... See more

Rated 5 out of 5 stars

Always a great experience shopping with Juno. Great priced vinyl. Always well packaged and they keep you updated on the delivery which always arrives fast. Top shop. I would highly recommend them. Tha... See more

Rated 5 out of 5 stars

Great service all round . Very quick delivery, well packaged, item as specified . Have purchased from previous and have always had a great service.


Company details

  1. Music Store

Information provided by various external sources

Juno is one of the world’s largest and most highly regarded online vinyl music and equipment retailers. Founded in 1997, we are committed to offering the broadest range of music and equipment with the highest standards of service, to more than 300,000 customers in over 160 countries. All orders received before 5pm are dispatched the same day and our customer service telephone lines are open 10am - 6pm Monday - Saturday, and outside working hours we guarantee an email response to customer enquiries made via our website within 24 hours.


Contact info

4.9

Excellent

TrustScore 5 out of 5

53K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely brilliant service once again

My purchase was for a limited edition vinyl record, which was priced very reasonably. I ordered just after midnight on the Saturday and my order had been processed with tracking number available by mid-morning. Shipped the same day as ordering, Royal Mail delivered it the next day - on a Sunday. The LP was sent in a robust cardboard envelope to protect it during shipping and it arrived in mint condition.

April 24, 2026
Rated 1 out of 5 stars

Hello Juno

Hello Juno . I haven’t received my order from you as of today 2nd May 2026 !
Order C14001666
I’ve had a good experience with you previously so I’m not sure why my recent order hasn’t arrived. Looking forward to hearing from you.

Thank you

Mark

April 29, 2026
juno.co.uk logo

Reply from juno.co.uk

Dear Mark, thank you for your feedback. I am sorry this order has been slightly delayed by 1 day. The vast majority of parcels are delivered within the 1-2 day delivery time frame but the tracking does show they were unable to attempt delivery so there must have been an issue at the depot or within the local area. Best Regards Juno.

Rated 5 out of 5 stars

Can’t Be Beat

Tip-top service as is the norm with Juno. Consistently good, prompt delivery, record packed securely and very fare pricing. Can’t be beat.

April 29, 2026
Rated 2 out of 5 stars

Disappointed

Disappointed. I’ve been collecting records for 45+ years, during which time I have bought from a lot of record shops and in more recent years have used various online suppliers. If ever there is an issue with a pressing, and let’s be honest, there is quite frequently issues, particularly with scratches or other damage in the pressing. Sometimes the record may even bee warped. Considering the cost of records I just send them back and ask for a replacement.
In my most recent order with Juno, one of the albums supplied had a fault in the pressing resulting in a series of thumps and it was warped too. Well, the process or should I say hoops, that Juno want me to jump through to get it replaced seem a bit restrictive, certainly not helping in the disappointment. Can I send a video of the damage? Then told of the returns process, how many days they require and then told that as I’ve been a good customer, with this being my first return, they would be happy to replace it. No mention is my consumer rights and distance selling.

April 25, 2026
juno.co.uk logo

Reply from juno.co.uk

Dear Julie, thank you for your review and leaving feedback. I am sorry this item arrived faulty and that you are unhappy with the return process. In line with your consumer rights, we are always happy to replace or refund faulty items, but we ask for a photo or video of the issue for assessment before we issue the free returns label. I can see this has already been done, and a replacement copy has been reserved for you which will be despatched in due course. Best Regards Juno

Rated 5 out of 5 stars

Great place to shop!

I've been ordering from Juno for years now, and I felt after my recent order a 5 star review was needed! I ordered 2 double vinyl records, one a hard-to-get U.S import that was 10% off on sale, and the other a pricey addition to my collection I've wanted for a long time. Unfortunately there was a manufacturing issue but customer support were straight onto it and immediately sent a replacement.
They have a massive selection of stock, including regular import items, postage is reasonable and very fast, and as I mentioned earlier their customer service is superb.
The only downside is that it's far too easy to spend too much money!!

April 17, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look