Jura Watches Reviews 

Terrible customer service, they lie and lie! Keep telling you the watch is coming after over 8 weeks waiting! Order was canceled! Was told 10-14 days to refund, after 14 days and still no money, opened a charge back with my bank. They then claimed it was 14 working days and it’s now my fault I don’t have the money. Order was placed end of January! Avoid!!! Absolutely disgusting the way they treat and speak to people! Zero customer service!!! If there was an issue with the shipment you would expect to be kept updated about it not have to phone every week to be told the same lies! Now 23 April, no watch, no money and still making out it’s the customers problem!

I deeply regret buying a watch from this company. Three months on, I’m still waiting for my refund and for the finance agreement to be cancelled. It’s obvious they never intended to deliver my order. The process has been a complete nightmare with no communication or resolution. To make matters worse, they’re now resorting to having their staff and friends post fake reviews to counter the flood of one-star ratings they’ve received lately. The numerous one-star reviews should’ve been a red flag before I ordered. Save yourself the hassle—steer clear of this company!

Excellent product fast delivery and great Communication thank you

I really like the sales notifications - this is my third purchase - fantastic selection and premium service.

From purchasing my watch online to delivery I was informed well at every stage. The watch bracelet was sized perfectly to my requirements by Jura.

This is my second watch from Jura (CW Sellors / Hammonds). Excellent combination of value and customer service on both occasions.

Appalling Customer Service

I am disappointed, though not surprised, to see that many others have experienced the same problems with this company that I did. I ordered and paid for a watch (c£4,000) last year and I never received the watch, was lied to about when it would arrive and then my emails and messages were completely ignored for several months. I eventually had to claim the money back from my credit card company.
I simply don't understand why a 'family run' business, and therefore purporting to be 'trustworthy', is operating like this.
I have bought from them before and I had no issues on those occasions, but I am afraid there is no excuse for continually lying and then ignoring my communications.

I am afraid that I would never buy from them again and I would urge others to consider buying elsewhere, despite the apparent 'discounts' and 'offers' they make. You would be better off paying full price elsewhere and actually getting the watch you paid for - Trust Me!

Jura Watches - You had the opportunity to be the UK's best and most trusted watch supplier - Unfortunately, not only did you fail me, but you've failed countless others (as evidenced on Trustpilot). If you don't improve, eventually your decline will accelerate exponentially, from which you will not recover. I do not wish your 'family' business to go out of business, but you have to change. Your customers are why you are in business and why your 'family' can put food on the table - please treat us with more respect!

Still waiting for a Refund for a undelivered watch, currently at 3 weeks with no reply to my chat enquiries or emails.

Absolutely shocking company to deal with, kept putting me off with my watch delivery date, never updating me it was always me ringing & chasing them, told it was in stock & being delivered only to be told when I rang again it will be another 3 weeks. I cancelled it and ordered another of First class watches and it was here next day!! Still waiting on a refund and being told it takes 10 days! Absolute joke.
Stay away and use a proper company

Extremely Disappointing Experience with Jura Watches.

I placed an order with Jura Watches on February 17, 2025, for a luxury watch costing nearly £30,000. As of mid-April, the watch has still not arrived, and I’ve received only excuses for the delays. Despite repeatedly requesting to cancel my order due to the unacceptable wait, my requests have been ignored. I’m out £30,000 with no watch, no refund, and no clear timeline for delivery.
Reading existing 1-star reviews, I see others have faced similar issues with delays, poor communication, and unfulfilled orders, which mirrors my frustrating experience. This level of service: Jura Watches’ service is wholly unacceptable for such a high-value purchase. I strongly advise potential customers to look elsewhere until they address these recurring problems.

UPDATE RESPONSE TO SOPHIE:
Dear Sophie,
Thank you for your response, though I am deeply troubled by the baseless accusations and mischaracterizations it contains. I categorically deny any attempt to defraud Jura Watches or engage in dishonest behavior. Your claims are not only inaccurate but also defamatory, and I am considering my legal options in response to these serious allegations.
To clarify, I placed an order for a Panerai watch on February 17, 2025, for nearly £30,000. After nearly two months of delays, unclear communication, and no delivery, I exercised my consumer rights to request a refund due to non-fulfillment of the order. My chargeback was initiated only after repeated, unanswered requests to cancel the order and secure a refund, as is my right under consumer protection laws when a product is not delivered within a reasonable timeframe. At no point did I seek to obtain the watch without payment, and your suggestion otherwise is entirely false.
Furthermore, your reference to my alleged history on Watchuseek is misleading and irrelevant. I invite anyone to verify my reputation as a buyer, which is unblemished. Your attempt to tarnish my character does not address the core issue: Jura Watches’ failure to deliver a high-value product in a timely manner or process a refund promptly when requested.
I urge Jura Watches to provide evidence of the supposed shipment you claim was stopped and to explain why my repeated cancellation requests were ignored. I also expect a formal apology for the accusations made against me and immediate action to process my refund. Failure to resolve this matter promptly will leave me no choice but to escalate this to the relevant consumer protection authorities and pursue further action.
I stand by my original review, as it reflects my genuine experience with Jura Watches. Potential customers deserve transparency about the risks of dealing with a company that fails to deliver on promises and resorts to deflecting legitimate complaints with unfounded claims.
Sincerely,
Alvis

I ordered a Garmin watch on 16th March and I am yet to receive it.
Several emails sent and several promises of timeframe made but I have still not received my order.
Do I cancel or do I keep waiting?!

Jura watches should not be selling and taking funds for items they do not have in stock. It is not clear on the website that the items are not in stock and they only place the order with the manufacturer when you have ordered a product (apparently).

Sometimes if the price seems too good to be true, it is.

I have recently purchased a Tag Watch from Jura and I have to say after making the purchase I then read the reviews and was really concerned, so I called them up and they explained the reasons for the reviews and assured me of the time scales for me to receive my watch and kept me up to date, don’t get me wrong it wasn’t a fast delivery so if your looking for next day then go elsewhere however they priced matched this watch that a lot of others wouldn’t so I got the watch at a great price and within 2 weeks of purchase. I would definitely feel confident using them again

Very pleased with my new Seiko Presage Shiro Iro. Arrived more quickly than I expected and the sales team were excellent. My second purchase from Jura and I will continue to use them.

Ordered an Antonio watch - told it was 2 weeks delivery. Two weeks came and went nothing.. one month nothing. Multiple emails not responded to. Rang them to cancel told it was en route do I really want to cancel? They supposedly cancelled the order and I was told it was two weeks for refund. Well guess what two weeks came and went nothing! No refund! This company feels like a fraudulent scam. They lie about timescales and they lie about refunds. Such a shame as I have used them for numerous watch purchases. Avoid at all
costs.

This is my second watch off Jura this year a Seiko pure black solar as a daily watch to protect my Tag Carrera brought earlier this year off Jura.

I have found Jura a very patient go to team for all watches & knowledgable flexible most helpful and will genuinely aid you to the right choice of watch.

They bend of backwards to be helpful from sales to financing to the team that do sizing packing & distribution.

I cannot fault them, I am amazed & most thankful by their customer ethos can do attitude and go the extra mile.

Simply superb thank you so much Ellis your a star & the team who sized my watch with the courier waiting brilliant service. Thank you Ellis top man & the team.

I would highly recommend Jura, Ellis & the team to anyone .

Well done guys

Disappointed - So firstly my wife ordered me a TUDOR Royal 41 which is a beautiful watch and it came really quickly.

They did a really good price so can't fault that but the business offer price match and a £300 e voucher and unfortunately my wife didn't receive that due to them knocking off so much money on the watch even though on the orignal offer they included £300 voucher and a discounted watch.

What's more annoying is I was going to use the voucher to buy another watch from there site adding some money to it.

So a bit annoying.

I will say the sales staff was great and supported my wife being a pain but I just feel if the orignal offer was 1900 plus a £300 voucher it should be stuck to and not changed and then on top of the fact she would have got 10% off anyway for being a first time customer.

Bought watch early jan 25 price was full wack for garmin fenix 8, wasn't going to buy from them as could buy item from all other online stores for £100 cheaper, then RICK TURPIN(can't say name)contacted me through WhatsApp, we agreed he would send a certain watch strap with it to compensate the price difference,which i agreed with him. Now April 05th still no watch strap. Total liars they sell you an item online take your money. Then they must order your product through another party taking a month to get the item,stay well away, THEY promise the earth, full off bull . Phoned customer services,no real response couldn't say when it would arrive. Rick Turpin wasn't replying to his WhatsApp after 2 weeks. However he did respond 25th march. got a promise it get sorted.its now Apr5th,still no watch strap plz do not commit to spending large amounts of cash on this company as you will be chasing your buttocks for your paid goods.with poor snail response times . I've got a youtube channel and will be posting a review of their service. for a £100 ish strap.plz don't buy from this business it a heartache in the waiting.your may retire before you get service.STILL WAITING FOR A WATCH STRAP AS PROMISED BY THE PERSON RICK TURPIN,WHO CONTACTED ME DIRECT BY WhatsApp 4MONTHS LATER :( and no idea if I'll ever recieve it.
UPDATE,HAS TO GET IN TOUCH WITH THE FINANCE COMPANY, AND THEY SORTED THE PROBLEM, FINALLY GOT WATCH STRAP 14TH MAY 2025. ( Orderd watch 5th January 2025)to top it off they dropped the price of the watch to £930 ish so be warned they have no guilt or remorse to how you feel as a client, not even an apology . It took a finance company to tell them of my consumer rights. NEVER AGAIN WITH THIS BUSINESS.

I am from Moscow, this best watch store!!!👍😊🔥

These guys are completely incompetent. I ordered a Garmin Marq watch from them back in January through their finance option and I’m still waiting for the watch nearly 2 months on. They can’t give me a date when it will arrive from Garmin which is hard to believe and I’ve just had an email from the finance company saying the application has been cancelled, which means Jura have cancelled my order and not had the balls to contact me to say they have wasted 2 months of my time and a credit check and acceptance on my credit file without a watch to show for it. This company isn’t big enough to hold stock and orders the watches when you place the order. DONT RISK IT WITH THEM!! Got to a reputable watch dealer who can deliver on the stock they are saying they hold. You can never get hold of this company either when you call them and their customer service and updates are non existent.

I would avoid this company at all costs. I brought a very expensive watch for a Christmas gift for my husband - I gave it to him on Christmas day, and sadly he did not like it. We literally got it out of box, held it to his wrist and the dial was too small (personal taste) so we decided to return it - WE DID NOT TRY IT ON. On return Jura Watches then claimed there were some slight scratches on the side so could not accept return - so they sent watch back. These scratches DID NOT occur in my possession and upon receiving watch back i checked these marks and there was some marks but only visible under a bright light held directly to watch...therefore i would have never seen them on receipt of watch originally. I am now in a legal dispute to try and get my money back - NEVER BUY FROM THEM!

AND PLEASE DO NOT REPLY SAYING THAT YOU PROVIDED PHOTOS BEFORE AND AFTER.......There is ZERO proof that the watch photographed before dispatch was the same watch...We have requested proof and zero response. We will go all the way to small claims court with this and i will make public all the correspondence (lack of it)...SHAME ON YOU

I ordered a watch in last week of January’25 and the there was no sign of delivery until March when I cancelled my order.

I kept on calling almost every week for more than two months and they kept on saying it will be there next week but it never came. Instead of being apologetic they were like it is what it is.

Really disappointing experience -
Avoid completely. It’s a massive risk to shop with them.