Just Eat 

Ordered two parmos from Mamas Pizzeria Middlesbrough. Both were overcooked and burnt. Inedible

Missing cheese burger .
5 chicken nuggets instead of 6
Ordered grilled chicken salad , got breaded with no tomato or cucumber .
No cheese on the other cheeseburger. Don't you think I would have ordered a hamburger if I wanted no cheese ?
Response back from just eat - we cant help you on this occasion. Thieving from your customers is against the law . Give me my money back !!!

I purchased a gift card to be delivered by post and 2 weeks later the person still hjas not received it

The customer support is atrocious!! Deleted my account, the app and moved to solely using the services of its competitors. Having had my pizza arrive like it just left the washing machine I contacted the takeaway and was sent in the direction of JustEat as it was their delivery service and the support team was the most rudest and unhelpful team I’ve ever come across. Sent in multiple pictures of the food on arrival and they did not care, escalated to the team leader even they was completely arrogant and unhelpful and was like “oh well nothing we can do just eat it or throw it away you’ve been charged regardless”… just pathetic.

If i could give 0 i would. Canceled a mistaken double order literally 2 min after it was made and got told it couldn't be canceled. Did not answer the phone ( you know i don't have it attached to my ear) and got order not delivered, impossible to contact any courier, not even through the call center. Just horrible company

I felt guilty for giving a 1-star, but after seeing that about 89% of the written feedback is with 1 star. So, I don't feel that bad. This is not just a single experience, but over a long list of repeated bad experiences since I started using it. Also, they have deleted the point system and reward system. Shortly, it is a complete rip-off. I should avoid being lazy, and either make my food or go down to the restaurant I want to eat from. But sometimes you are exhausted or running out of time to get food. I wrote a request today to delete my account. Bye bye bye......

This company are useless. Ordered meal and not delivered. On applying for a refund are refusing even though I actually went to the store I ordered from to complain after 2hrs waiting.
Apparently excuse is 24hour deadline to them !!!!!
Now referring this to our bank as this is fraud

They will not refund you for items or services you have not received, even when you have contacted the restaurant - and been told by the restaurant to contact Just Eat. Litigation me need to be opened against Just Eat as they have no doubt done this to thousands of customers. Racketeering at this scale.

I love so many things about The Netherlands and the Dutch people. However, customer service and personal responsibility are very low as compared to most. Every company Just-Eat and Just-Takaway, as they have all become, has acquired has promptly gone down the toilet. Fees increase, service decreases. Sadly, not many decent competitors exist in NL. Perhaps Wolt, from Germany, can move in.

Just did an order from Sainsburys, Calcot Reading.
Was surprised to see “your order has been delivered” when it 100% clearly wasn’t delivered.
Will never use these again.

Absolutely appalling company. This is the 4th or 5th time JustEat has failed to deliver parts of our order, and yet again, they’ve flat-out refused to refund us for food that never arrived. This time, my daughter went hungry because her Burger King burger was missing from the delivery—unacceptable doesn’t even cover it. We’re now out over £100 across multiple orders thanks to their consistent incompetence and blatant refusal to make things right.

The only reason we even bothered with JustEat this time? UberEats inexplicably won’t deliver Burger King to our postcode, despite it being close by, and JustEat supposedly does. Big mistake. They’re happy to take your money, but delivering what you paid for? Apparently optional. Their customer service is a joke—copy-paste excuses, zero accountability, and a shrug at your loss.

This isn’t a one-off; it’s a pattern. They’ve essentially turned non-delivery into a side hustle, pocketing cash for food they don’t bother sending. Save yourself the hassle and the hunger—use literally anyone else. JustEat deserves to be investigated, not your business.

I would give zero stars if I could I ordered a takeaway they said it was delivered but it wasn’t when I asked for a refund from customer services they said the delivery driver had tried get in touch several times which was untrue and my hot food was left outside my block of flats I went down but nothing was there they refused to give me my money back I will never ever order from them

Ordered food for 7.30 delivery which never arrived. And tried in the night to contact both just eat and the takeaway but got no response. Had to drive to takeaway and at 9pm we finally got our food which we collected

I was about to make an order on the JustEat app, but am now reluctant because I discovered the Sainsburys 'Student Essentials' section on the app. I am very disappointed and disturbed by the selection under the heading of 'Student Essentials' as it is mainly alcoholic beverages and soft drinks (chasers). How irresponsible of Sainsburys to recommend Alcohol as 'Student Essentials' and how neglectful of Just Eat to promote this on it's platform, Sainsburys has NOT clearly stated the ages that this promotion is aimed at but the word 'Student' refers to anyone entered into the educational system, which starts at age 5. There is NO safe guarding in regards to this promotion, and it needs immediate attention. The Sainsburys promotion entitled 'Student Essentials' can be found under the groceries section, on the JustEat app.

If I could give zero stars I would! So I ordered lunch for my children just for the drinks to arrive and no food! Driver denies having more than one bag ( they always send one bag for drinks and food separate) I called the restaurant and they confirm two bags give to driver on camera I tell just eat all this and they refuse my refund because I have the code!!! They won’t give the bag till you give the code, I was in such disbelief, so now out of pocket…avoid this company you have no protection. Look at reviews, I’m not the only one….save your money x

How is this company allowed to exist?

Conmen!

I ordered a MacDonald’s delivery
The driver arrived spoke broken English and was rude demanding a 4 digit code number form the APP, I said I didn’t know what he was talking about he wouldn’t Gove me the food even though I had the order number

He left and returned 30 minutes later saying sorry his mistake he really needed the last 4 digits of my number
I told him I dosnt want that food that he had been driving around with for an hour it would be cold
He spas Gove me your phone numbers digits and I will go get fresh and bring back

He never returned he obviously just needed to close off the job

You can’t email them you can’t phone them #scammers
Hiring people that clearly don’t understand their job role and lie to keep their jobs

I don't think it's possible to sum up how bad justeat is.

Orders delivered to wrong locations
Horrific customer service
Offers never work
Ants in the bag the food was delivered in

Of all the delivery companies they are by and far away the worst by a long long distance. Please don't use this service if you value your sanity. I have now deleted the app and will never use these time wasters again. I promise you even if somewhere else costs more it is worth it as they actually deliver a trustworthy service, these guys are a mess. A MESS

Have only given 1 star because there is no option for zero stars. Only recieved part of my grocery order. Missing items total £37.00. Just eat will not refund and will not give a reason why. Have tried contacting them, but they have been most unhelpful. In my mind they have stolen my money.

I am writing with a serious complaint regarding an extremely disappointing experience with a recent order placed through your platform.

Last night, my wife ordered sushi from Sushi Now, intending for our family to enjoy some quality Japanese cuisine together. Unfortunately, the experience was nothing short of a nightmare:

Delayed Delivery: The delivery took much longer than the estimated time, which was already frustrating.

Food Quality: The sushi we received was absolutely unacceptable. In one of the rolls, there was a piece of blue plastic, while the salmon in the other rolls was completely dry, covered in a crust as though it had been sitting out for a week without refrigeration. We immediately left a review and requested a refund.

Refund Issue: While we were refunded for the rolls with the plastic inside (after providing photographic evidence), the restaurant refused to refund the other rolls, despite them being clearly inedible. We have kept the remaining rolls as proof that they were not consumed and are available for inspection.

Unresponsive Customer Service: The online chat support abruptly closes conversations without resolving the issue, and the restaurant’s phone number is fake—it says "number not in service" when called. This behavior is unacceptable for any business operating on your platform.

Due to the health risks associated with the poor handling of raw fish, including the potential for dangerous parasites and salmonella, I intend to report this matter to the relevant health and safety authorities. I strongly advise that your team, along with representatives from Sushi Now, contact me directly to resolve this matter promptly.

I highly recommend that others avoid ordering from this restaurant until proper safety measures and quality control are enforced, as their food could be hazardous to health.

Ordered on the Just Eat app always had mixed experiences until this day, ordered for my very disabled uncle who cannot leave the house due to him being paralysed, he has not mcdonald’s in over 30 years and when he was there was a double BACON big mac he was very happy to see it, so ordered but when come as expected rubbish as it usually is, came with NO BUN?! A burger with no bun so shocking and NO BACON but chargered us £8 and when contacted they said it wasn’t their problem and weren’t willing to send another one. When contacting they said if he wanted one he should come down to the store even though he can’t leave his own house due to mobility when expressing this they were very rude and inconsiderate which then they put the phone down giving no answers. Had just eat down for many things but ableist wasn’t one of them. They were very rude and couldn’t give an answer when contacting customer service they were just as rude and couldn’t help. Put in a compensation claim and they said they were unable to offer it due to incorrect information! Why would I lie about that, I even sent pictures. So rude and will never order again.