Just Eat 

I received wrong food item in my order and immediately took a clear photo of the wrong item upon receiving it.
Sent in the photo the same day as instructed by Just Eat, HOWEVER Just Eat didn't want to refund me.

They claim my complaint does not meet their policies, but when asked what the policy is that my complaint doesn't meet they say "we cannot tell you that as part of our policies". Emailed back and forth with 5 people in customer service who all refused to help.

I've also issued a complaint with the ICO because Just Eat don't follow the European data protection regulations (GDPR) in refusing to delete my account and data upon request.

Never received my order and Just Eat are refusing to refund me saying it is my fault. I would love to know how they work that one out. I stated to them how by law if you do not receive the goods you have purchased or the service you have purchased then you are entitled to a refund. The chat advisor's response was our decision is final and I am closing the chat now. Before I could even respond to say what rude customer service this was and how they were in breach of consumer rights, the advisor named Laura closed the chat. I am closing my Just Eat account as this is the second time something like this has happened and they've refused to refund me. I even tried the restaurant but they said there is nothing they can do because it's on Just Eat to handle.

Ordered a KFC from the Merthyr Tydfil store and they sent us the complete wrong order. Burgers were wrong and items were missing and there were probably 3 chips between the two tower boxes. When I’d phoned the store to try and get a new order re delivered they’d said “contact just eat it’s nothing to do with us”.

I contacted just eat and requested a refund because it was unacceptable and cost me £35! They said they couldn’t do anything unless I provide photographic evidence? Absolutely disgusting. The store admitted fault but then passed the buck to just eat and they could care less.

Both companies are disgusting.

Ordered a McDonald’s for it to come completely saturated in coke as it had spilled all over the food. Half the coke was missing. Just eat told me that they wouldn’t refund me! They eventually agreed to refund £2.53 which my order was £10+. Then checked my account to find the partial refund was not even there! Very disappointed.

Just Eat is a total mess. Zero customer service, atrocious quality, and delivery times that make a snail look speedy. Save yourself the agony and order elsewhere. Trust me.

Never using again. Food was inedible, restaurant said they would refund but I’d have to request the refund through just eat as I ordered through them, just eat say they don’t refund despite app having a request a refund facility and saying crap like “we’ll sort it” well they won’t!

Absolutely awful, the restaurant I ordered from completely changed my order (both food and drink) when I contacted JUSTEAT customer services I was refunded £2 but in credits not onto the card I paid with. Complete waste of time & money! Worst third party food service I’ve ever used!

Ordered a collection for a nearby restaurant. One dish was great and the other was inedible. There was virtually no meat and the sauce was disgusting.

Complained to customer service who said that it isn't their problem and that I should have checked the food when collected to make sure there was enough meat.

Contacted the restuarant who said they can't do anything as Just Eat would need to process the refund.

Just Eat says it was collection so you are on your own.

If ordering collection that I recommend just going straight to restuarant. If ordering delivery use another company. Just Eat is useless.

Terrible company, they obviously work as a middle man for the take away but are impossible to contact when things go wrong. They take the money but take no responsibility and just palm you off to either the take away (who may not answer the phone) or the food standards agency!

Absolutely impossible to contact meaningfully when something’s wrong.

Had a £15.15 order arrive very late, cold and inedible. Their app would only offer £6.34 credit, so not acceptable. Went to the restaurant, told to take it up with Just Eat, and was given a phone number which turned out to be automated and wouldn’t recognise the order number. Tried googling for another phone number, but that refers all user queries back to their useless app. Only remaining option is to try a chargeback through the banking system. Also, WRITE TO THE DIRECTOR OF THE COMPANY, Clare Pointon, Fleet Place House, 2 Fleet Place, London EC4M 7RF, as listed on Companies House - hopefully if the big bosses get enough complaints directly they’ll do something to fix the app.

I would like to warn everyone about trying to cancel an order with Just Eat. I cancelled an order because it was not going to be delivered but had to be collected. I did this in seconds of making the order. I contacted Just Eat and they tell me that I agreed to not getting a nearly £40 refund. I have contacted the restaurant, and they are not getting the money, so Just Eat are keeping nearly £40 for doing nothing. They tell me that they can do nothing but this is silly - they can, of course, give me a refund. I have raised this with American Express as a dispute. I will not use Just Eat again, and will tell all my friends not to. I am going to put this message on lots of social media, including Trust Pilot - it is bad business practice.

Just eat is so crap! They do have better delivery fee in comparison to other companies but if you have any problem with your order, they will not do anything to help you. I placed an order 253081248 at McDonalds Wimbledon and McCrispy wasn’t delivered. When I chatted with their customer service, they said “sorry but we cannot refund because it’s our policy”. What a crap of policy is that? Why should I pay for an item that hasn’t been delivered? This is ridiculous! I will never order with Just Eat again. It’s better to pay slightly more with Deliveroo or Uber Eats and not have this unbelievable disservice!

I ordered food but unfortunately I get wrong order. I tried contact with customer service but I couldn't get any help.
Just Eat refuse pay refund for food which nobody like and never ordered.
No customer service to contact with
They absolutely don't care the most important is that they took some money from fulish customer. That's sad.
NOT RECOMMEND
BE AWARE

DO NOT USE! Refuse to refund when only a quarter of the order was delivered. In what universe is this even remotely acceptable?!! The fact that, if they do refund, they credit your Just Eat account and not your debit card, is bad enough but this is the first time they've refused to refund what is in effect my stolen money/goods. Absolutely appalling.

Cold burnt food, 20 euro for fried onions and burnt not sure, think its fish

I ordered from a restaurant which delivered my food over 45 minutes late and it was freezing cold. I spent £20 on the order and they offered me less than £7.00 credit for food which was binned.

To make matters worse, they would not refund me the money to my card but applied it as an account credit.

When I said I wanted to close the account as I had lost faith in the brand, they told me to spend my credit first and then close the account.

Can't get much with £7.00 so will need to spend more money elsewhere on replacement food. Terrible Service.

I cannot discourage anyone enough to use an alternative service. I appreciate they cannot control the restaurant, but for customers who are not compulsive complainers, they should do better with their resolutions and refund policy.

Delivered inedible food. Immediately requested a refund for the indelible dishes, which I had to bin. Took days for them to get back to me, and they refused to refund me. Been ordering from Just Eat for years, but won't be ordering from them again after this!

Absolutely a disgrace!!! Ordered £28 of bits yesterday, and only three bits arrived. I took pics and emailed them straight away for a refund of my shopping. three different colleagues have said there is nothing they can to help me and I’ve lost out now. They need reporting and closing down as this isn’t good enough.

Delivery driver stole my order I had waited over an hour for when delivery was only meant to take 20 minutes. Contacted just eat straight away and was told a few days later they couldn’t issue me a refund. I told them I even have proof from my ring door bell it wasn’t delivered and they didn’t care. Avoid this company at all costs !

They have really gone down hill - my order was nearly an hour late I was not updated and neither the app nor the restaurant would allow me to cancel, 50% of the order was ruined and couldn’t be reheated and when I finally was able to make complaint I was awarded just over a third of the total as a credit note - won’t be using them again in a hurry I can promise, should have contacted my bank and cancelled the payment altogether! And I suggest anyone else experiencing such dismal service and communications go straight to their bank rather than the app!!!!!!!!!