Just Eat 

Delivery man was shouting on his mobile phone to his family. We could hear him round the corner before he even got to my road to make the delivery.

This I believe is why he gave me the wrong items. I had to reorder.
Now I’m been told that I can only have an account credit and not back to my card.
How is this allowed when it’s Just Eat that are at fault. Never again will I use you!!
#badcustomerexperience

Food items were not delivered. Tracked delivery driver to within 500 yards of location, to see order changed to delivered. Driver made no attempt to deliver, if they had trouble finding me, they didn't even attempt to call. Tried calling Just Eat, cannot speak to them - logged the issue online, will get back to me within 2 days - disgusting service.
So we go without lunch today then - great customer service Just Eat....or should it be Don't Eat.
Maybe spend less money on your adverts and more money on getting a reliable service in place with a good customer service desk.

Tried to order online gift vouchers twice, received an error message twice, checked with my bank who confirmed that Just Eat have deducted the money for both transactions but I haven't received any emails from Just Eat or the online gift vouchers I've been charged for and there is no option to raise a query about this on their website.

Absolute joke Last week we received a late order. When we received it, every single item was either incorrect or squashed / split / ruined. I have photos. We had to throw all the items away. Cost us £35 in total. So that was a waste of money. Had things missing. Ketchup on when we asked for no ketchup. I called McDonald’s. Bentley bridge and they said we had to take it through just eat and they would issue a refund. Sent all the photos to just eat and they advised there was nothing they could do and no refund of any amount would be issued. Will never be using these again.

Food arrived lukewarm........same as previous experience. Why did I buy again. Was offered refund, which was only 30% or so.
Never again will I use this company.....

Order food from KFCvia just eat order no - 213727403 …. Order was over an hour late. Then driver was not even near our anddress and marked order as delivered ….. did not arrive…. no food, hungry kids and out of pocket £40. Absolutely disgraceful. Just eat and there drivers are thieves!
Would give -10 if I could

FOOD ORDER DIDN'T ARRIVE ON FRIDAY 16th FEB. STILL WAITING ON JUST EAT REFUNDING ME BUT APPARENTLY THEY ARE DEALING WITH A HIGH VOLUME. HOW ABOUT GET A PHONELINE SO WE CAN ACTUALLY SPEAK TO SOMEONE. £35 CHARGE FOR A FOOD DELIVERY NEVER RECEIVED IS A F***ING JOKE!

Absolutely diabolical service. I placed an order with a gift card on Valentine’s Day to the tune of £21.07. After over 90 minutes, the restaurant called me to apologise and advise me they’d cooked my meal twice, but no driver had arrived. They were confused, as four other Just Eat drivers had been and gone. They said they were closing in around 15 minutes and we agreed I would cancel the order if no driver had turned up in 10.

One hadn’t, so, in agreement with the imminently closing restaurant, I cancelled the order. Whilst I did read that I would be charged, I thought that as no driver had turned up and it was clearly not the fault of me or the restaurant, I would of course be refunded.

Alas, I have have several conversations with different representatives who claim that of course I will not be refunded.

Absolutely diabolical. Do not order from this thieving, underhand and unreliable ‘company’.

ordered should have been delivered 18 38 says driver assigned but over an hour later plus 3 calls to restaurant where food is ready no driver JUST EAT UNABLE TO SPEAK TO A PERSON AND YOU BLAME THE RESTAURANT spend a LOT of money with them but no more Addition : Driver turned up 2 hours and 10 mins late. Restaurant had tried to cancel the order but Just Eat said I had to do it. Guess they should provide that as an option for thier customers but they don't. Disgusting service from them.

Food not delivered even though it is marked as delivered in the app, no way to contact customer support other than a automated email saying “we will address this as soon as possible” no refund or explanation

Delivery Driver left our McDonalds on the front doorstep without ringing. When I discovered it by chance a few minutes later it had gone stone cold and had to be binned. Just Eat offered a credit of £5 on a £12 order citing "internal policies"
I shall be invoking a chargeback as they are in breach of the Consumer Rights Act 2015 as the product was not fit for purpose. I recommend others do the same as a matter of principle. Just Eat have no idea. Totally clueless and useless.

Read so many times on Just Eat q and a, that if you are not happy with the food contact the restaurant/takeaway to complain, wrong you paid Just Eat ergo your contract lies with them not the restaurant or takeaway, the supplier is contracted to Just Eat who take about 14% commision plus an annual fee for the listing. Contract Law is who you pay for a service.

So, if you place a collection order through their app, and when you turn up at the restaurant you find out that they are no longer in business; guess what? You're not getting a refund.

Fast service usually . Reliable

I ordered a burger from Jagger and in the comment section I specified that I was allergic to mayo. The restaurant made the mistake and they told me they were happy to refund but unfortunately it had to be done via just eat which is the app I used to place the order. Just eat refused saying it was my fault because I didn't specify (which I did, I have proof in the order receipt). DON'T RECOMMEND. Their app is glitchy, it didn't register changes that I did to the default order and it didn't allow me to make a compliant about the order. Terrible customer service.

Unable to deliver, refuse to refund, no drivers to make the delivery and nothing by way of support, other delivery companies are available, I've deleted the app and won't be back. Getting cold food 21/2 hours after you order and only after ringing the take-away directly did I get my cold food and all the take away did was blame Just Eat, both guilty, terrible experience :-( I don't want my dinner at 2130hrs, I want it at dinner time grrr

Truly the worst delivery company on the planet.

Ordered food on Saturday - received two of my drinks, two of someone else’s drinks. None of my food in sight.

Was given credit to my account, asked for a refund & they said they couldn’t taken credit off my account once it had been put on…even though they never asked if I’d prefer credit or a refund.

Ordered a second meal on Monday with the credit on my account. The driver couldn’t find my address & just marked the order as delivered but my food is nowhere to be seen…

Have had multiple other occasions where half my order has arrived & they refuse to give me a refund.

AWFUL AWFUL AWFUL.

Will be deleting my account after I have finally received my order!!

I wish I could give them -1! Useless. Cold food. Advertise restaurants when they can’t deliver. No idea whether they have available delivery agents or not.

Some companies will be seen as innovators in the future. Just Eat is a pathetic attempt to cash in.

The sooner they go bankrupt the better!

Horrendous experience.
Ordered food and didn't have a driver assigned for an hour, then when it did the driver was at the restaurant for an hour. Called the resrurant and he left 30 minutes prior.
Turned up with cold food 30 minutes later, and start vervally abusing my family.
Driver was clearly doing a few drops and had not click collected when he left.
Contacted just eat, and 2 days later I have had no response.
Raise dispute with credit card company.

Over the past few months we have ordered mcdonalds online on just eat as we don't live close to one and the kids get excited each and every time. Without fail something or most off my order is missing. I have never made a bad review about them but 2 days ago was my final straw both big macs and lattes missing. I got intouch with just eat and they denied me off a refund and there reason was because I've had a refund before from missing items. It is not my fault I'm continuously receiving part or no order at all. So I've been robbed off my food and so has my children. I also have been robbed off my money. Even better they said I was getting a refund, that was a lie I spoke to 2 people from just eat and no refund has been put in place I also received an email to say I wasn't getting a refund. Her attitude was disgusting