I've used Just-Eat seldomly over the last 3 years. Reliability is very spotty. You cannot place an order in advance, or something gets screwed up in their system. Now, I cannot reach a person to add... See more
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I keep getting my order backed up 15 min every 15 min for no reason. It seems like there is no delivery person in my area and im stuck waiting for food that will never arrive. I cannot contact custo... See more
Company replied
I have now tried to make 3 orders on Just Eat and none of them ever arrived. Never got compensation or refunds or anything. Also, the phone number of the restaurants I ordered from, doesn’t exist. Al... See more
Company replied
Having had enough with Wolt's severe lack of proffesionalism, I've been ordering food from Just Eat for the last 2 months here in Copenhagen, and I must say that the service has been good so far. It... See more
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Company details
About Just-Eat.dk
Written by the company
Husk at du på Trustpilot anmelder Just-Eat.dk som virksomhed og ikke den restaurant, du har bestilt fra. Vi vil meget gerne høre din anmeldelse af vores hjemmeside og vores service.
Vi vil meget gerne have din anmeldelse af restauranten også!
Du kan anmelde restauranten via den email du modtager, efter du har afgivet en ordre. Denne anmeldelse vil fremgå på www.Just-Eat.dk og er vigtig, da andre kunder kan have gavn af dine oplevelser.
Velbekomme!
Du kan anmelde restauranten via den email du modtager, efter du har afgivet en ordre. Denne anmeldelse vil fremgå på www.Just-Eat.dk og er vigtig, da andre kunder kan have gavn af dine oplevelser.
Velbekomme!
Just Eat
Written by the company
Contact info
Lyngbyvej 20, 2100, København Ø
- 70208684
- just-eat@just-eat.dk
- www.just-eat.dk
2.0
Poor
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad service
Yesterday I had bad experience with just eat, when I did not receive my order I did phone the restaurant who confirmed that food is ready for the last 30 mins but no driver came to deliver... I could not find a way to chase just eat to send a driver rather that tab not delivered.. the delivery came after another 30mins which means food delivered 1 hours after it was ready..... Although complaining through just eat.. and although I said clearly I don't need a refund I just complain about your process... They just continue sending "no refund" which I clearly mentioned twice "I don't want a refund".. please just review the process when a customer need help from the app.
So bad service and too poor customer service, I decided to close my account and never use again
Thanks
December 14, 2024
Unprompted review
Reply from Just-Eat.dk
Dear Hossam,
I’m really sorry to hear about the issues with your order and the poor service you received. I completely understand your frustration, especially with the delay and the confusion around your complaint. Your feedback is important, and we’ll review our processes to prevent this from happening again.
I apologize for the inconvenience caused, and I respect your decision to close your account. If you ever decide to give us another chance, we’d love to provide a better experience.
Thank you for sharing your thoughts with us.
The best regards,
Mohammad
Never got my food I need refund
Never got my food I need refund
Update: I was refunded.
December 13, 2024
Unprompted review
Reply from Just-Eat.dk
Dear Simone,
I’m very sorry to hear that you didn’t receive your order. If you contact us on email info@just-eat.dk. We’ll make sure to look at your case. Please allow some time for it to appear in your account.
Thank you for your patience, and we apologize for the inconvenience.
The best regards,
Mohammad
Had a great app that worked
Had a great app that worked - must have got a new marketing director as making a new version is always stupid
December 13, 2024
Unprompted review
Reply from Just-Eat.dk
Dear Andrew,
I’m sorry to hear you’re not happy with the recent app changes. We understand how frustrating it can be when a familiar experience is altered. Our goal is always to improve, but your feedback is valuable, and we’ll pass it along to the team to review.
Thank you for sharing your thoughts, and we appreciate your patience as we continue to make improvements.
The best regards,
Mohammad
Awful service..
Awful service... Order got mixed up and justeat had no solution. Chat service was unhelpful and clearly just wanted us to leave them alone, we got reimbursed for a pizza and didnt get our dinner... 0/5 stars
December 12, 2024
Unprompted review
Reply from Just-Eat.dk
Dear Customer,
I’m really sorry to hear about the mix-up with your order and the lack of support you received. This is certainly not the experience we want for our customers. I understand how frustrating it must have been to receive a refund for part of your order without a proper solution.
Your feedback is incredibly important, and we’ll make sure to review this issue to improve our service.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.
The best regards,
Mohammad
Pointless
That's exactly the answer I was expecting from anyone that is part of just eat.. unfortunately we can't help you
Well just eat shouldn't be quick at taking the money off customers if they can't provide the service...
December 6, 2024
Unprompted review
Reply from Just-Eat.dk
Dear ZebaGilani
I am unsure of what answer you are referring to, but I am sorry that we weren't able to provide you with satisfactory service. That is never the intention.
We always do our absolute best to help our customers resolve issues but if we are not able to accommodate you as you would have liked, it is very valuable for us that you let us know. I sincerely hope you expressed your concerns to the person you were in contact with so that we are better able to work on the feedback.
If not, please do not hesitate to reach out again!
I wish you a good day despite the troubles.
Best,
Laura
Just Eat
I am furious that I've been ignored…
I am furious that I've been ignored from Just Eat ...... NO REPLY after taking my money and NOT coming back WITH ANSWERS OF THE DELIVERY---- I HAVE CAMERA'S AND NO ONE CAME TO MY HOME !! , AND I'VE ASKED FOR THERE EVIDENCE,, BUT NO REPLY ?
December 4, 2024
Unprompted review
Reply from Just-Eat.dk
Dear Susan,
Thank you for your review.
I am sorry to hear about your experience.
Based on your order number, it seems like you are writing from the UK, and are therefore in need of the assistance of the customer service in the UK.
Please contact Just Eat UK through their help center at https://www.just-eat.co.uk/help or leave a review on their Trustpilot page.
I'm positive they'll be able to help.
I wish you a great weekend.
Best regards,
Rebecca
Just Eat
3 hours late & freezing cold food
I had ordered food, the delivery time kept increasing and increasing. the uk app did not give me an option to cancel my order. I eventually went to the restaurant to see if i could collect, this was not possible, the restaurant told me that it was likely the order would automatically be cancelled as it had passed two hours. so i had to order food while i was there. eventually the app showed that the food was on its way, i had to get a refund for the food i had ordered in store, got home to the delivery which was now almost 3 hours late, arrived absolutely freezing.
several emails back and forth with Just eat, they offered me just over £4 credit for an order of food over £40! i demanded this be escalated to a manager which it was and still nothing was done, they just told me that if i email again nothing would be done! this was all over email, no number to call or live chat. Absolutely shocking customer care, i still cant believe that they can get away with delivering food 3 hours late and freezing cold and not edible. never ever using them again!
December 6, 2024
Unprompted review
Reply from Just-Eat.dk
Dear Customer,
Thank you for your review.
I am sorry to hear about your experience.
Based on your order number, it seems like you are writing from the UK, and are therefore in need of the assistance of the customer service in the UK.
Please contact Just Eat UK through their help center at https://www.just-eat.co.uk/help or leave a review on their Trustpilot page. I'm positive they'll be able to help.
I wish you a great weekend.
Best regards,
Rebecca
Just Eat
Did Somebody Say JUST THIEVES
I have been using Just Eat for years but Yesterday I ordered £91 worth of food
The food was not delivered even though it stated it in the app it had been. I contacted the restaurant straight away and they said there was nothing they could do and that I would have to contact Just Eat which I did. I also should mention that I had to pay for the food again as I had guests who were all hungry. This time I collected it. I'm now out of pocket over £180. All of this I can prove.
I emailed Just Eat explaining that I had not received my order. I received an email today telling me that I won't get a refund because the delivery person claims they tried to contact me several times. That is not true. They also claim they left it in a safe place. That is also not true. I have cameras all over my property so he would have been picked up upon entry to my property.
Just Eat have provided zero evidence to back up the delivery persons claim. Yet you’re more than happy as a company to take my money. Even though it's clear you have nothing to back up your claim. It's theft, fraud call it what you like. I want my money back.
Avoid this company I get the impression. I’m not the first to be robbed like this and definatley will not be the last.
This company has no morales. They just ignore you and hope you’ll go away
JUST THIEVES!
That’s what you are!
December 4, 2024
Unprompted review
Reply from Just-Eat.dk
Dear Curtis,
Thank you for your review.
I am so sorry to hear about your experience.
Based on your order number, it seems like you are writing from the UK, and are therefore in need of the assistance of the customer service in the UK.
Please contact Just Eat UK through their help center at https://www.just-eat.co.uk/help or leave a review on their Trustpilot page. I'm sure they'll be able to help.
I wish you a great evening.
Best regards,
Erik
Just Eat
Shambles
I ordered a Greggs and when it showed up an hour later there was food missing and half the order was wrong. I sent a message to just eat the next day only to be told they won’t refund me because you have to do it within 24 hours , but its only my money so don’t worry about it just eat. Shambles of a company
December 5, 2024
Unprompted review
Reply from Just-Eat.dk
Dear Declan,
Thank you for your review.
I am sorry to hear about your experience.
Based on the restaurant name, it seems like you are writing from the UK, and are therefore in need of the assistance of the customer service in the UK.
Please contact Just Eat UK through their help center at https://www.just-eat.co.uk/help or leave a review on their Trustpilot page.
I'm positive they'll be able to help.
I wish you a great weekend.
Best regards,
Rebecca
Just Eat
This has to be the worst company.
This has to be the worst company.. 2.7 stars says alot.. placed a ordered waited 2 hours to then be told its been delivered checked both front and back doors was not there.. emailed for a refund to which i was told i could not have one because it was delivered which i asked for proof obviously they could not give this.. just eat is well none for orders been taken by drivers, i would never use this company again uber eats is much better.
December 2, 2024
Unprompted review
Reply from Just-Eat.dk
Dear Stacey
Thank you for your review.
I am sorry to hear about your overall experience. I can understand why it would cause frustration. I would like to emphasize that you have placed your review with the Danish Just Eat - as you mention Uber Eats, I have a feeling that you might be a customer from a different country, as Uber Eats is not available in Denmark.
I would love to suggest that you reach out to our customer service team for additional help, but we are only able to assist with inquiries related to our own national markets. I apologise for the inconvenience and I urge you to reach out to the customer service team from your country.
I hope it works out and that we might be able to give you an improved experience in the future.
Best,
Laura
Just Eat
I am not one to do reviews however.
I am not one to do reviews however.
I recently made a order and the food that arrived was wrong and the food that was right was not cooked properly.
This was after trying to call the restaurant to fix their mistake, when they said on the phone to me they know they have sent it out wrong I went to just eat to get my money back.
This was very much not the case. All tbey have offered me was the credit for the missing items and daid they can not do anymore.
Having worked in the customer service industry I know for a fact they can do this and it is a joke.
November 29, 2024
Unprompted review
Reply from Just-Eat.dk
Dear James,
I'm really sorry to hear about your experience. It's frustrating when things don’t go as expected, especially after you've tried to resolve the issue. I understand your disappointment, and I appreciate you taking the time to share your feedback. If you wish you can contact us again and then I am sure we can work towards a more satisfactory solution for you. Your concerns are valid, and it’s important they’re heard.
Best regards,
Mohammad
JustEat
Recently ordered from McDonald’s only…
Recently ordered from McDonald’s only to receive someone else’s order. Messaged just eat explaining they asked for photos so I’d sent them the picture with date time order number on the receipt attached to the bag. They then replied its of the web so there for couldn’t do nothing 😡. Disgusting attitude
November 28, 2024
Unprompted review
Reply from Just-Eat.dk
Dear customer,
I’m really sorry to hear about the mix-up with your order and the frustration you’ve faced. It’s disappointing when issues like this aren’t handled as they should be.
If you wish you can send os an email regarding this on Info@just-eat.dk then we will take a second look at it.
Best regards,
Mohammad
JustEat
Reply from Just-Eat.dk
Dear Estelle,
Thank you so much for your kind words! We're thrilled to hear that you find Just Eat easy and practical to use. Your feedback means a lot to us, and we're happy that you're enjoying the experience. If you ever need any assistance or have suggestions, feel free to reach out. We’re here to help!
Best regards,
Mohammad
JustEat
Reply from Just-Eat.dk
Dear Alex,
Thank you for your positive feedback! We're so glad to hear that you're satisfied with the resolution and the timely response. We truly appreciate you taking the time to share your experience. If you ever need further assistance, don’t hesitate to reach out!
Best regards,
Mohammad
JustEat
cancellation after 1h
My daughter waited 1h for delivery and the order was cancelled. 2nd time within few days. This is ignorance of you. Totally NOT RECOMMEND!!! You cannot be sure you would get your food.
November 13, 2024
Unprompted review
Reply from Just-Eat.dk
Dear Anna,
I apologize many times for the unfortunate experience your daughter had with her latest order.
It is unacceptable that the order was canceled so late.
Your feedback is valuable and we will do our best to prevent similar situations from happening in the future.
You are welcome to contact us at info@just-eat.dk (remember the order number), and then we will look at how we can make it up for you and your daughter.
You can refer to my answer here on Trustpilot.
Once again, we apologize for any inconvenience!
Best regards,
Rebecca
Just Eat
Diabolical
Disgraceful service food late all cold the courier decided to argue with us at the door fir 10 minutes asking gir a pin number I showed him our confirmation and order number bu he continued to insist on a pin number.
Avoid this company at all cost
November 13, 2024
Unprompted review
Reply from Just-Eat.dk
Dear Customer.
Thank you for your review.
I am sorry to hear about your experience.
Based on your description it seems like you are writing from the UK, and are therefore in need of the assistance of the customer service in the UK.
Please contact Just Eat UK through their help center at https://www.just-eat.co.uk/help or leave a review on their Trustpilot page.
I'm positive they'll be able to help.
I wish you a great weekend.
Best regards,
Rebecca
Just Eat
Poor service
Received half my order. No way of contacting driver and have to wait 3-5 days for a possible refund!
November 10, 2024
Unprompted review
Reply from Just-Eat.dk
Dear Philip,
Thanks for your review.
I am very sorry to hear, that you only received half your order. I can understand, that this in no way has been an optimal experience.
It sounds like you already has been in contact with our customer service, but if there is anything else we can assist you with, then please don't hesitate to contact us again.
We truly value your feedback, and thank you for taking your time to write this review.
I wish you a nice evening.
Best regards,
Asta
Just Eat
Just eat errors
Placed order, just eat keep changing time, went into restaurant, they said just eat have not provided delivery drivers so not their fault, just eat did not tell us at any point there was issues with their drivers, could still be waiting for food now, this is the 3rd time we have had this issue with just eat, COMMUNICATION guys? will go back to deliveroo :( and your date is round the wrong way!!!!
November 8, 2024
Unprompted review
Reply from Just-Eat.dk
Dear Pinky,
Thank you for your review.
I am sorry to hear about your experience.
Based on your order number, it seems like you are writing from the UK, and are therefore in need of the assistance of the customer service in the UK.
Please contact Just Eat UK through their help center at https://www.just-eat.co.uk/help or leave a review on their Trustpilot page. I'm positive they'll be able to help.
I wish you a great weekend.
Best regards,
Asta
Just Eat
Placed an order with a local kebab…
Placed an order with a local kebab shop,money left my account went to collect my food only to realise shop was closed for refurbishment. Cancelled my order only for just eat to refuse me a full refund.
October 26, 2024
Unprompted review
Reply from Just-Eat.dk
Dear Stephen,
Thank you for your review.
I am sorry to hear about your experience.
Based on your order number, it seems like you are writing from the UK, and are therefore in need of the assistance of the customer service in the UK.
Please contact Just Eat UK through their help center at https://www.just-eat.co.uk/help or leave a review on their Trustpilot page. I'm positive they'll be able to help.
I wish you a great weekend.
Best regards,
Asta
Just Eat
Fraudulent Transaction
I recently made an order through Just Eat from a dessert shop called Little Dessert Shop, located in Fulham. Part of my order was not delivered. The missing items totaled £15. I called the shop and was told that all my orders were given to the courier. I was advised to inform Just Eat, as the matter was out of their hands. I contacted Just Eat, and to my surprise, I was denied a refund. I had an email battle with them, which resulted in me reporting the matter to my bank as a fraudulent transaction. Luckily, I was successful in getting my money back through my bank because I made the payment with my debit card. Just Eat does not care about its customers; however, they capitalize by refusing customers their refunds. This is unacceptable, and all customers who experience such disgusting service should report them. Their treatment is unfair and unjust. They operate like criminals and support bad establishments and couriers who steal customers' orders. I will not be using them again and would encourage other customers to do the same. Just Eat are thieves and should not be allowed to get away with not refunding customers their hard-earned money.
October 25, 2024
Unprompted review
Reply from Just-Eat.dk
Dear Joanne,
Thank you for sharing your experience with us. We're genuinely sorry to hear about the issues you encountered with your order and the difficulties you faced when trying to resolve the matter with Just Eat. We understand how frustrating it must have been to not receive your full order and then be denied a refund.
However, please note that you've reached the Danish Trustpilot platform, which is not directly associated with Just Eat or the dessert shop. As a review platform, we are unable to intervene in or resolve specific service or transaction issues.
That being said, we recommend reaching out to Just Eat's customer support team directly to address your concerns further, as they would be the appropriate party to help with any refunds or complaints related to their service.
We sincerely apologize for the negative experience you've had, and we hope your future transactions go more smoothly.
Kind regards,
Mohammad
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