Just Geek Reviews 

9,077
TrustScore 4 out of 5

3.8

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See what reviewers are saying

Rated 5 out of 5 stars

This is not the first time I have shopped with Just Geek and it won't be the last. I have purchased a number of things from their amazing sales and have to say that I have been over the moon with all... See more

Rated 1 out of 5 stars

Total scammers who when they realise that they’ve made a huge mistake send out a completely different item.bought a Loungefly bag that they were selling on Amazon cheap..ended up with a stupid magnet,... See more

Rated 5 out of 5 stars

Easy ordering process, quick delivery and quality geeky items. Hadn't heard of Just Geek before and then first saw them on Perkbox. For someone who collects the odd Hot Toys figure, they're a great op... See more

Rated 5 out of 5 stars

Ordered something from JustGeek about a week or two ago and it finally got shipped to my house yesterday. Unfortunately, not of the fault of JustGeek, it was sent to the wrong house. When I had gott... See more

Company details

  1. Game Store
  2. Gift Shop
  3. Video Game Store

Written by the company

This Store is now Closed ---- Just Geek is home to all the proud geeks of the world. Official sellers of the best video game, movie, TV show, and comic book merchandise and clothing, with the biggest brands in the universe. If you’re a fan of something, we’ll have a product you’ll love – guaranteed!


Contact info

3.8

Great

TrustScore 4 out of 5

9K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.8

All reviews

(9,077)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A Perfect Buying Experience

My first time ordering from Just Geek could not have been better.
They dispatched extremely quickly, the items were well wrapped and protected and there was good communication emails throughout.

Would not hesitate to buy again.

January 23, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience, I had a little hiccup with one of the items that I purchased from them, but when I contacted the amazing customer service, they sorted the query and sent me a replacement the next day.
Highly recommended
Thank you Just Geek

December 11, 2023
Unprompted review
Rated 2 out of 5 stars

This has not been a good experience

This has not been a good experience. Ordered some Christmas presents last minute after receiving an 'order today for Christmas delivery' email. Dispatch took some time but they arrived on Saturday 23rd, so just arrived in time. When I opened the box of collectables, I was surprised to see that all the boxes had been wrapped with one-ply tissue paper. Absolutely no other packaging material to protect the collectable boxes. As the items were presents for Christmas, there was no time for me to exchange them.
After Christmas I sent an email to customer services with all the details and pictures. I received an email back, not even addressing me by name, and also not signing off with a name (so no accountability for the responses), with a less than enthusiastic apology to say items shouldn't have been posted in that way. Having looked at some of the other reviews on here, actually items are packed this way and I would not order from this company again.
There was another item that I felt was damaged and was told I could return that. When I emailed back to thank them for their lackluster apology and could I have a returns label, I was just sent the label, no further comment on the apology.
Good customer service really costs nothing, a lesson to perhaps be learnt, although it is clear their 'customer services' don't actually care, but this is a lost customer.

January 2, 2024
Unprompted review
Rated 2 out of 5 stars

Beware International Orders: Zero Bubblewrap

1 star is because of quick shipping, the other is because I got the product at all. The other three got deducted because whoever packed this order, which was designated overseas, didn’t consider bubblewrap for these collector’s items. The boxes arrived partially crushed in a flimsy sheet of brown paper, which was torn from the smash damage. I’m dissatisfied with the condition these holiday presents arrived in, and I’m glad to know not to order from Just Geek again.

November 29, 2023
Unprompted review
Rated 1 out of 5 stars

A very disappointing experience

A very disappointing experience. Ordered a jumper on Friday morning paid £9 for the Saturday delivery because I looked at the delivery options they were offering. On processing order it said they couldn't manage same day despatch ( so why offer it? Why leave that option?) . I needed the jumper Tuesday so on Tuesday evening emailed for update, and got the despatch notification. Have checked daily and this morning, a whole week after it was supposed to come, dpd finally has it . (Whether it comes we will wait and see)
I've had no reply to my email
I get xmas is busy but £9 to take a week to send something ? Absolute madness
If they can't fulfil a specific service like that they shouldn't offer it and they've not even tried to acknowledge that this isn't right.

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

Being from another star system.

Being from another star system I was suitablely impressed with the products I procured via this out of this world website.A strong recommendation for all humans and alien life forms.

December 22, 2023
Unprompted review
Rated 5 out of 5 stars

Always a top notch order experience

I have ordered from these guys several times now, and they have never failed to meet expectations. Orders are always packaged with care and delivered as expected without any issues/surprises. I definitely will not hesitate to order from them again in the future whenever they have a competitive price on something I want. Thanks!

October 7, 2023
Unprompted review
Rated 5 out of 5 stars

Good products and great service

Hadn't heard of this shop before but a friend requested a gift from there. Was really impressed - quick dispatch, good (and fun!) communication on my order status, item (a jumper) was just as shown and described and packaged safely. Plus the price was good! Would definitely buy from here again

September 22, 2023
Unprompted review
Rated 5 out of 5 stars

I love it!

Really good quality and product arrived fast. The package is really nice and protects well the statue.
I just wish I had received the email stating it was shipped to me, because for some reason I didn't.

September 29, 2023
Unprompted review
Rated 5 out of 5 stars

Got exactly what I asked for and they…

Got exactly what I asked for and they always kept sending me emails to let me know where the package was which was a bonus so I know exactly wen to expect it, came within a week of placing my order too

September 19, 2023
Unprompted review
Rated 5 out of 5 stars

Very rare to get a company as prepared…

Very rare to get a company as prepared to deal with your enquiries as these guys, was a bit concerned about my order and got a response the same day with a full explanation, massively appreciated the fact that they gave me the time of day to explain where my order was

September 14, 2023
Unprompted review

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