Banner for JustGiving

JustGiving Reviews 

8,229
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,235 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its ease of use in setting up fundraising pages and managing donations. Many appreciate the straightforward process for creating and updating their pages, highlighting the efficient and secure service provided, and the ease of sharing their efforts. However, some customers noted concerns regarding payment and pricing. Many reviewers were dissatisfied with the default 'voluntary' tip or commission, finding it unclear or difficult to avoid, which led to unexpected charges. Additionally, some people experienced difficulties withdrawing funds or navigating certain website aspects, especially less tech-savvy users or those managing team pages.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, finding the platform easy to set up,... See more

Website

People report ambiguous experiences with the website, with many finding it easy to use and navigate for... See more

Payment

Customers had negative experiences with payment, citing issues with hidden fees and lack of transparency.... See more

Service

Users describe positive interactions with service, finding it efficient and simple for fundraising, with many... See more

Price

Reviewers mention negative feedback about price, with many expressing dissatisfaction over additional charges... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Website easy to use, with lots of options to remain partially or totally anonymous if you wish when giving. Setting up a justgiving page for raising money was also easy. The slight disappointment is... See more

Rated 4 out of 5 stars

It's a great service to charities and the features improve each year. It's a lot easier to set a memorable name for a group and to set up and update one's fundraising web page. The analyses are usefu... See more

Company replied

Rated 5 out of 5 stars

I never thought about using JustGiving until a friend suggested it to me. And I'm so glad that she did, as it helped me to raise the funds I needed to make it possible for me to pay for the charity a... See more

Company replied

Rated 5 out of 5 stars

Hi, I would like to say that the Trek 26 walk was such a wonderful experience, to see those beautiful views from the mountainous terrain will stay with me forever. I was challenged by the walk as... See more

Company replied


Company details

  1. Technical Service

Written by the company

The world’s most trusted online platform for giving. We help amazing people like you raise more money for the causes you care about. Back in 2000, JustGiving.com began with one simple goal – to enable charities to receive donations online from anywhere in the world. Fast forward 25 years, over £7 billion has been raised for good causes in almost every single country in the world.


Contact info

Do something incredible today

Online fundraising for the people and charities you love.

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(8,229)

1,289 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Feel like I have been chugged

I have received far too many emails and I do not appreciate you asking for such a large 'tip' for every donation. If someone has £10 to donate, can you please assume that that is how much they can afford, or at least give the option to cover your costs on the first page rather than starting at 5% of the donation value.

July 19, 2026
Rated 4 out of 5 stars

Excellent and wonderfully useful and…

Excellent and wonderfully useful and easy to sue for sponsors to give However only 4 star as too much pushy and sales after the event to get more in. Sorry but only my opinion as after the trek achieved it is done and dusted for me and onto the next pair of my life and a new challenge Semms as though you are "milking it"

July 25, 2026
Rated 3 out of 5 stars

Difficult to update

I found it a great site for getting money in, but very difficult to edit images and any other updates. Also difficult to see who had donated.

July 11, 2026
Rated 4 out of 5 stars

It's an easy and safe way to raise

It's an easy and safe way to raise money, it's shows the people that donate what the money is being raised for and that it's being spent correctly.
Communication is on the whole very good.
The only thing I find annoying is that when you have spent a percentage of the money on an item of equipment the total on the page does not reflect this outgoing. A lot of would be donors see the total and believe that's what is in the account losing you possible donation support. I'd give 5 stars if not for this issue.

July 25, 2026
Rated 5 out of 5 stars

Great organisation

Great organisation, would have been good to do the 26 miles as planned but due to the weather was unable to do so, would be a good ideas to have more gazebo’s at the finish line to give shelter for the volunteers though especially in the extreme heat we had

July 25, 2026
Rated 3 out of 5 stars

I like the way it’s easy to find raise…

I like the way it’s easy to find raise using links.
I like the fundraiser tips
I like the update when someone donates so that I can thank them personally.
I don’t like the persistent nagging - I’m trying, I know when to start fundraising
I hate the competitive element - i don’t need a rank or any stars

July 11, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look