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JustGiving Reviews 

8,229
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 1,235 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its ease of use in setting up fundraising pages and managing donations. Many appreciate the straightforward process for creating and updating their pages, highlighting the efficient and secure service provided, and the ease of sharing their efforts. However, some customers noted concerns regarding payment and pricing. Many reviewers were dissatisfied with the default 'voluntary' tip or commission, finding it unclear or difficult to avoid, which led to unexpected charges. Additionally, some people experienced difficulties withdrawing funds or navigating certain website aspects, especially less tech-savvy users or those managing team pages.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, finding the platform easy to set up,... See more

Website

People report ambiguous experiences with the website, with many finding it easy to use and navigate for... See more

Payment

Customers had negative experiences with payment, citing issues with hidden fees and lack of transparency.... See more

Service

Users describe positive interactions with service, finding it efficient and simple for fundraising, with many... See more

Price

Reviewers mention negative feedback about price, with many expressing dissatisfaction over additional charges... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Website easy to use, with lots of options to remain partially or totally anonymous if you wish when giving. Setting up a justgiving page for raising money was also easy. The slight disappointment is... See more

Rated 4 out of 5 stars

It's a great service to charities and the features improve each year. It's a lot easier to set a memorable name for a group and to set up and update one's fundraising web page. The analyses are usefu... See more

Company replied

Rated 5 out of 5 stars

I never thought about using JustGiving until a friend suggested it to me. And I'm so glad that she did, as it helped me to raise the funds I needed to make it possible for me to pay for the charity a... See more

Company replied

Rated 5 out of 5 stars

Hi, I would like to say that the Trek 26 walk was such a wonderful experience, to see those beautiful views from the mountainous terrain will stay with me forever. I was challenged by the walk as... See more

Company replied


Company details

  1. Technical Service

Written by the company

The world’s most trusted online platform for giving. We help amazing people like you raise more money for the causes you care about. Back in 2000, JustGiving.com began with one simple goal – to enable charities to receive donations online from anywhere in the world. Fast forward 25 years, over £7 billion has been raised for good causes in almost every single country in the world.


Contact info

Do something incredible today

Online fundraising for the people and charities you love.

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.3

All reviews

(8,229)

1,289 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to set up and looks great

Easy to set up and looks great
Confusing for people donating, it adds in commission
Not so easy to get the money paid out
Takes a cut before paying out
Seems the best and would use it again but now understand it better.
We were raising funds for a defibrillator locked box.

July 20, 2026
Rated 5 out of 5 stars

JustGiving is a great website that’s…

JustGiving is a great website that’s really easy to use. Setting up my fundraising page was quick and straightforward, and sharing it with friends and family was simple. I would definitely recommend it to anyone looking to raise money for a good cause.

July 19, 2026
Rated 4 out of 5 stars

I was glad to have the chore of…

I was glad to have the chore of fundraising taken out of my hands but I didn’t feel there was any connection between JustGiving and Race for Life. They kept nagging me to start fundraising when I had already raised £920 plus a lot of Gift Aid. Probably their fault, not yours.

July 21, 2026
Rated 4 out of 5 stars

fairly easy to use

fairly easy to use, set up page easily enough, was challenging to send out links, also there were too many notifications for the site/ progress etc, little overwhelming

July 17, 2026
Rated 5 out of 5 stars

It was a lovely experience of a mixing…

It was a lovely experience of a mixing pot of all ages and ethnicity with the firm coming together for a very caring and giving day, walking for a good cause even in the extreme heat, and you made it so comfortable and safe with refreshment stops along the way. Absolutely wonderful when we got back after the walk and listened to the saxophone player and DJ. But a big shoutout to the Lady who was on the microphone all day interacting with us all she was wonderful and made the experience fulfilling, looking forward to doing it all over again next year Gods willing.

July 21, 2026
Rated 2 out of 5 stars

It's OK but...

I think the user experience would be better if it was more obvious as to how to access and update profile. There seems to be a lot of clicking around trying to find it, at least when you're new to it.

July 17, 2026

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