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Just go Motorhomes - Toddington Reviews 

244
TrustScore 3.5 out of 5

3.3

Harlington Road, Redhill Farm, LU5 6HF Toddington, England, GB


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Rated 1 out of 5 stars

Dreadful service. Booked a 2pm pickup service from the London Liton depot, confirmed on my booking. Arrived early, 2 staff dealing with returns and contracts. Now 3.37pm and still not served. Staff ru... See more

Rated 4 out of 5 stars

Booking, pick-up and drop-off experience was A-one. Also very helpful staff in Edinburgh Branch who went out of their way to assist us planning our entire trip by providing us with hints, web-sites a... See more

Company replied

Rated 1 out of 5 stars

We had several issues with the camper. Bed slats fell out of one of the beds making it unusable. We were only given 3 out of 4 sets of bedding we paid for. USB points did not work. Wait times to coll... See more

Rated 5 out of 5 stars

Rented from the Dunstable branch, lovely staff, clean and new-ish and well maintained camper. Stress free check in and check out only small criticism would be there was now way to ignite the gas ho... See more

Company replied


Company details

  1. Recreational Vehicle Rental Agency

Written by the company

From cosy couple getaways to family adventures, Just go has a motorhome to suit every occasion. We pride ourselves on delivering new and modern motorhomes for hire with all layouts designed to offer comfort & style for everyday living. Easily accessible via major airports, our hire teams located in Edinburgh, Scotland and Toddington, Bedfordshire are specialists in delivering a first-rate customer experience every time. With packages tailored to individual requirements, we provide an all-encompassing service for all your motorhoming needs. Covering travel in the UK, Ireland and Europe, the freedom to explore and discover is entirely at your fingertips!


Contact info

  • Harlington Road, Redhill Farm, LU5 6HF, Toddington, England, United Kingdom

  • 01525 878000

Premium Motorhomes for Hire

Our Motorhomes have been the UK's favourite for over 20 years.

3.3

Average

TrustScore 3.5 out of 5

244 reviews

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3.3

All reviews

(244)

180 reviews in the last 12 months

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Rated 3 out of 5 stars

Research Thoroughly before you commit

People lovely, Motorhomes spot on (brand new). Its more what they don't tell you or say "all this info should have been sent you in your kickstart pack". Insurance is the big one expect £45 a night more for insurance on the vehicle. No one in their right mind would be stupid enough to take a vehicle of this calibre out without full cover and your not fully covered in your hire cost only third party, which is absolutely no good, if you have a wing mirror knocked off you could be looking anything up to £900. If you have points on your license its £10 per point, didn't see that either . Hand over was done by a lovely girl who had very little knowledge of the van, therefore as a complete novice and not having any understanding of the functionality of the van our usage of all the facilities was limited, which isn't great considering the cost of it all. They also ask you if you wish to take out a top up deal which costs £145.00 . Don't do it unless you intend on bringing the van back empty of fuel, LPG, Adblue & freshwater. This has been carefully worked out and if I had taken this offer it would have cost me £109.55 more. So all the added extras and the lack of info, all which they had claimed to have sent me but I couldn't find, really quite soured the start of a fantastic weekend. They don't supply you with a funnel either, so if water isn't as easy as connecting a hose to a neighbouring tap, you need to schlepp water to the van, which is perfectly understandable if wild camping, but getting the water from your container into the van is impossible without a funnel due to the nob who designed the filler cap. whilst we had the facility to have hot water working it was a nonsense, so no hot water to wash with which was also irritating, especially when you knew you had it. So be careful do your research ask lots of questions, probably don't rely on just the internet booking, or before you do enquire with your questions before hand, I would say then your holiday won't be marred with unexpected charges.

June 7, 2023
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Reply from Just go Motorhomes - Toddington

Hello

Thank you for taking the time to leave a review. The Liability Reduction packages that we offer are there to aid our customers having the most stress free experience possible. Unfortunately if there is points on your license the charge for this is £2 per point. The refill package price is looked at and reviewed on a regular basis, depending on forecourt prices. We appreciate the feedback and I will pass it onto the relevant departments.

Kind regards
Just go

Rated 1 out of 5 stars

The table in the camper we hired was…

The table in the camper we hired was previously damaged and had been badly repaired, it subsequently collapsed on the first evening of our holiday when it was made up as a bed as intended. This meant we could no longer use it as either a table or bed for the rest of the hire period and the 6th birth camper we had booked and paid for was now only able to comfortably sleep 4.
This was not what we had expected or paid for when we booked.
It was very disappointing and meant alternative sleeping arrangements had to be made at short notice. When returning the camper and this was explained it was examined by one of team members who agreed it could no longer go out on hire in this condition and should not have done in the first place, however no one has contacted us since then to apologise or offer any compensation for the inconvenience caused.
That is not good customer service at all and is the reason why I am writing this negative review, just an apology and compensation for the fact that In reality our 6th berth camper could only sleep 4 people would have made a big difference in this situation

June 11, 2023
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Reply from Just go Motorhomes - Toddington

Hi Sally

Thank you for taking the time to leave a review. I am really sorry to hear about this situation. I have looked through the notes on your booking and cannot see any contact with our on road support team. If we had been made aware of this we could have arranged for a new table to be delivered to your location to avoid the inconvenience that was caused. I will pass on your comments to the Toddington team. Again I am sorry for the inconvenience caused.

Kind regards
Just go

Rated 5 out of 5 stars

The process from booking to returning…

The process from booking to returning it after our 28 days, was easy.
We have used them before in 2016.
Highly recommended Just Go

June 11, 2023
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Reply from Just go Motorhomes - Toddington

Hi Sally

Thank you for the 5 star review. I am really pleased to hear you found the whole process really easy. We appreciate the continued custom and we look forward to seeing you again soon.

Kind regards
Just go

Rated 4 out of 5 stars

Excellent holiday Completing North Coast 500

Picked up a shiny brand new motorhome from Toddington and started the long journey to Scotland. Upon arriving at the first campsite in Scotland, we realised the fridge or heating/water control panel were not functioning. On investigation with Just Go specialist on the phone, we realised the fuse had blown. Which was not a good start of three weeks in the motorhome! Hence the four stars in this review.
However, the Just Go customer service was excellent, we carried out repairs, reset the fridge and control panel and off we trotted on the North Coast 500. Motorhome was great after that, a few niggles which were mentioned in our feedback. We are already planning three weeks in another Just Go motor home in France in 2024.

May 21, 2023
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Reply from Just go Motorhomes - Toddington

Hello

Thank you for taking the time to leave a 4 star review. I am really pleased to hear the team were so helpful in overcoming the small problems you had. We look forward to seeing you again in 2024.

Kind regards
Just go

Rated 4 out of 5 stars

Ease of collection.

The collection of the vehicle and return was simple.

We had a mystery vehicle suitable for 4. Unfortunately for the passenger seated behind the driver, the side window was small and too high to see out of so their view was restricted. The bed configuration was good. No hooks in the bathroom meant it was difficult to dry towels.

May 25, 2023
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Reply from Just go Motorhomes - Toddington

Hi Alison

Thank you for the 4 star review. I am really pleased to hear the collection and return was an easy process. We appreciate the feedback, I will pass it onto the relevant departments.

Kind regards
Just go

Rated 5 out of 5 stars

Being able to be fully self contained…

Being able to be fully self contained i.e. having a well equipped kitchen area and bathroom.

May 21, 2023
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Reply from Just go Motorhomes - Toddington

Hi Susan

Thank you for the 5 star review. I am really pleased to hear you enjoyed the layout of the motorhome. We look forward to seeing you again soon.

Kind regards
Just go

Rated 5 out of 5 stars

Great service and vehicle choice

Great service and vehicle choice. Everything well explained and lovely staff. This was our 4th hire

May 14, 2023
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Reply from Just go Motorhomes - Toddington

Hi Stephen

Thank you for the 5 star review. I am really pleased to hear you had a great time on your fourth hire with us and that the team were so helpful. We look forward to seeing you again soon.

Kind regards
Just go

Rated 5 out of 5 stars

Happy customer

Friendly, organised and swift service.

May 5, 2023
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Reply from Just go Motorhomes - Toddington

Hi Amanda

Thank you for the 5 star review. I am really pleased to hear you had a great friendly service with us. We look forward to seeing you again soon.

Kind regards
Just go

Rated 5 out of 5 stars

We had a fantastic time touring…

We had a fantastic time touring Scotland in one of your camper vans , so comfy and it was that clean it looked brand new / never used before !! Had everything in it we needed , fab fridge/freezer , comfy beds , the set out was really good . We really enjoyed our trip 💕

May 7, 2023
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Reply from Just go Motorhomes - Toddington

Hi Wayne

Thank you for the 5 star review. I am really pleased to hear you had such a fantastic time and the motorhome was in great condition for you, I will pass on your kind words to the team that prepared the vehicle for you. We look forward to seeing you again soon.

Kind regards
Just go

Rated 5 out of 5 stars

Would recommend

Staff were very friendly and helpful, motorhome very well presented and clean, altogether a trouble free experience

May 9, 2023
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Reply from Just go Motorhomes - Toddington

Hi Paul

Thank you for the 5 star review. I am really pleased to hear the staff were so helpful and the motorhome was in great condition for you. We look forward to seeing you again soon.

Kind regards
Just go

Rated 4 out of 5 stars

Make sure you do your homework ref the campers

Good campers - need more of a detail tour of the camper for first timers

May 14, 2023
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Reply from Just go Motorhomes - Toddington

Hi Mark

Thank you for the 4 star review, I will pass on your feedback to the front of house team.

Kind regards
Just go

Rated 5 out of 5 stars

Great service end to end

Great service end to end, we will definitely be return customers

April 14, 2023
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Reply from Just go Motorhomes - Toddington

Hi Cherie

Thank you for the 5 star review. I am really pleased to hear you enjoyed a fantastic service and we look forward to seeing you again soon.

Kind regards
Just go

Rated 5 out of 5 stars

Happy Trippers

We had a great experience with the motor home.
It allowed us the freedom to move around and see what we wanted to.
It also allowed us to change our plans cause we had our bed with us.
We slept in roadside stops as well as caravan parks and horse racecourse parks.
The pickup of the motor home was smooth and the information given was helpful with our trip as well as the drop off process.

The vehicle was an automatic ford, and was smooth to drive and handled very well on the open roads.
The difficult part of having a big motor home was the width and height as you need to make sure were you are going in England as most county roads are not very wide in small towns.
Finding somewhere to park was the most difficult part.

March 27, 2023
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Reply from Just go Motorhomes - Toddington

Hi Ian

Thank you for taking the time to leave a 5 star review. I am really pleased to hear your motorhome allowed you the flexibility to move around the country and stay in various locations. I will pass on your kind words to the front of house team. We look forward to seeing you again soon.

Kind regards
Just go

Rated 1 out of 5 stars

Poor communication

This company were advertising a motorhome for sale, in which I was very interested in. At the first phone call enquiry I was met by a rather abrupt lady who said she would pass my details on. I have since contacted a further 4 times! I have not received one call back despite leaving my details each time. Clearly they do not value their customers with their poor standards of communication! Hasten to add my money will be well spent elsewhere!

March 30, 2023
Unprompted review
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Reply from Just go Motorhomes - Toddington

Hello

I am really sorry to hear of your frustrations, thank you for taking the time to leave a review. There seems to have been a breakdown in communication as our sales team will always respond to anything passed through to them. If you could please call and ask for Tony he will be able to help. Once again I am sorry for the breakdown in communication.

Kind regards
RVSC

Rated 5 out of 5 stars

Amazing service!!!

The staff were all so helpful and friendly. The van was amazing!!!!

March 9, 2023
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Reply from Just go Motorhomes - Toddington

Hi Katie

Thank you for the 5 star review. I am really pleased to hear the staff were so helpful and the van was in great condition for you. We look forward to seeing you again soon.

Kind regards
Just go

Rated 5 out of 5 stars

Excellent service all the way through…

Excellent service all the way through and the motorhome was just as described which was brilliant.

March 11, 2023
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Reply from Just go Motorhomes - Toddington

Hi Daniel,

Thank you for the 5 star review. I am really pleased to hear of the excellent service you received and that the motorhome was in great condition for you. We look forward to seeing you again soon.

Kind regards
Just go

Rated 5 out of 5 stars

Friendly staff.

Friendly staff.
Online check in enabled paperwork to be completed simply,
Briefing about motor home features was straightforward.
Return simple

March 9, 2023
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Reply from Just go Motorhomes - Toddington

Hi Andrew

Thank you for the 5 star review. I am really pleased to hear you enjoyed your experience with us and the team were so friendly. We look forward to seeing you again soon.

Kind regards
Just go

Rated 5 out of 5 stars

Simple and enjoyable

Just go made my motorhome experience simple and enjoyable. Highly recommended.

February 24, 2023
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Reply from Just go Motorhomes - Toddington

Hi Philip

Thank you for the 5 star review. I am really pleased you enjoyed your experience with us, we look forward to seeing you again soon.

Kind regards
Just go

Rated 5 out of 5 stars

February 2023 alps trip

We,ve used just go before,because the trips we organise are mainly in the European alps and there are company’s that don’t allow there motor homes to leave the uk , there are no hidden costs with just go ,so we would highly recommend these guys see you guys next year ,michael c

February 24, 2023
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Reply from Just go Motorhomes - Toddington

Hi Michael

Thank you for the 5 star review. I am really pleased to hear that you enjoyed your trip with us again. We look forward to welcoming you back again next year.

Kind regards
Just go

Rated 5 out of 5 stars

Great service

Great service, friendly staff, definitely recommend.

January 20, 2023
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Reply from Just go Motorhomes - Toddington

Hi Gordon

Thank you for the 5 star review. I am really pleased to hear you had a great time with us and we appreciate the recommendation. I look forward to seeing you again soon.

Kind regards
Just go

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