Justoffbase Reviews 1,245

TrustScore 1 out of 5

1.0

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Rated 1 out of 5 stars

Live in the Highlands just north of Inverness ordered something and paid extra for 2 day postage. Took 4 days and asked for money back but given all the usual guff about more expensive to the Highland... See more

Rated 1 out of 5 stars

Very good at issuing documentation and advice that Your order no. 398-146588 has been fulfilled. When it had not. Quick responses to e mails but not with delivery. Finally upon receipt of the... See more

Rated 1 out of 5 stars

AFTER ORDERING MY ITEMS, RECIEVED EMAILS STATING THAT THE ORDER HAD BEEN PROCESSED. THEN THE ORDER HAD BEEN COMPLETED, STILL NOT RECIEVED, HAD TO PHONE TO FIND OUT WHERE MY ORDER WAS AND GUESS WHAT T... See more

Company replied

Rated 1 out of 5 stars

I ordered the equipment 9 days ago and have had to chase them twice regarding delivery only to be told it's not in stock, even though they took my money immediately. I called to ask when delivery wou... See more

Company details

  1. Tool Store
  2. Safety and Work Wear Store

Information provided by various external sources

View the ENTIRE ranges of Draper Tools and Sealey Power Products, Karcher and Numatic Cleaning Machines, a MASSIVE 17,000 products! We offer real discounts all year round and offer fast, *free delivery from these big name brands delivered direct to you


Contact info

1.0

Bad

TrustScore 1 out of 5

1K reviews

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Rated 4 out of 5 stars

very helpful

one of my items arrived damaged a replacement was sent out straight away and I received it the next day unfortunately the replacement was also faulty but another was sent straight away so the service was excellent and I would definitely order from you again

December 18, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent service

I only paid for standard delivery - but items I ordered at 7pm arrived the next day at breakfast time!

December 18, 2013
Unprompted review
Rated 4 out of 5 stars

Excellent

Spoke to a young lady named Bryony who answered all my questions, helped me select the product I required and assisted in the ordering and delivery. Arranged reimbursement for delivery charges that were not complied with. I and most customers can't ask for anything more! First class.

The item is delivered and works just great.

December 18, 2013
Unprompted review
Rated 5 out of 5 stars

A Real Christmas Bonus!

Magic service throughout! Site easy to access and navigate so ordering was simple - like me! Order acknowledgements and tracking updates quick and effortless. Delivery earlier than expected and more than prompt.

Really impressed at how it all went given the busy period we were in when ordering.

December 17, 2013
Unprompted review
Rated 5 out of 5 stars

Good pricing and prompt delivery

I had previously bought equipment off justoffbase as their pricing was very competitive, they had the stuff in stock or immediately available and even though we are on the edge of the Highlands the stuff was delivered very quickly. Recommended.

December 17, 2013
Unprompted review
Rated 5 out of 5 stars

Fantastic!

I have been looing for this particular tool for a long time and it seems easy to get in the US but no so commin around the UK. I found JustOffBase on one of the forums, had ordered and paid within 10 minutes, and had the tools 3 days later.

I am yet to use them so cant vouch for quality, but the service itself has been swift, polite and very clear. I will definately shop with them again.

December 16, 2013
Unprompted review
Rated 5 out of 5 stars

Competitive price and excellent service

The transaction was completed entirely on line and automatically confirmed by email. My saw was despatched the next day and arrived before the estimated date. A very simple uncomplicated procedure executed perfectly. Thank you.

December 13, 2013
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I ordered two air ratchets late on a Thursday and they where here before lunchtime Saturday and for half the price tool merchants that come to my work would of charged fantastic service :-)

December 12, 2013
Unprompted review
Rated 5 out of 5 stars

EXCELLENT SERVICE

Recently bought the Sealy log splitter, product really good, husband has bad shoulder so problems chopping wood, this item takes away the problem. Verry little work to assemble my husband and I did it together in about 10 minutes, very easy. The service and delivery was fab, couldn't believe how quick we received item and Xmas so close. Would highly recommend product and company. Many thanks

December 12, 2013
Unprompted review
Rated 4 out of 5 stars

Staff extremely helpful

My order was delivered very quickly but unfortunately there was on item broken. I rang up and got this replaced within a couple of days amd the staff member was extremely helpful.

December 12, 2013
Unprompted review
Rated 5 out of 5 stars

Speedy service, good customer service

I ordered a hydraulic motorcycle workbench for my husband's Christmas present. This is a large and heavy item and having placed the order I decided that it would be impossible to hide it from him. After a friend offered to store it for me I contacted Justoffbase customer services by email the day after I placed the order. I received a personal and positive confirmation that this would be done. Two days later the item arrived! I couldn't believe how quickly the order had been processed, well packaged in a wooden crate. I haven't opened it but the packing is in good condition so everything should be in order... Super service - by the way, I live in Norhern Ireland, not on UK mainland.

December 8, 2013
Unprompted review

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