Justoffbase Reviews 1,245

TrustScore 1 out of 5

1.0

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Rated 1 out of 5 stars

Live in the Highlands just north of Inverness ordered something and paid extra for 2 day postage. Took 4 days and asked for money back but given all the usual guff about more expensive to the Highland... See more

Rated 1 out of 5 stars

Very good at issuing documentation and advice that Your order no. 398-146588 has been fulfilled. When it had not. Quick responses to e mails but not with delivery. Finally upon receipt of the... See more

Rated 1 out of 5 stars

AFTER ORDERING MY ITEMS, RECIEVED EMAILS STATING THAT THE ORDER HAD BEEN PROCESSED. THEN THE ORDER HAD BEEN COMPLETED, STILL NOT RECIEVED, HAD TO PHONE TO FIND OUT WHERE MY ORDER WAS AND GUESS WHAT T... See more

Company replied

Rated 1 out of 5 stars

I ordered the equipment 9 days ago and have had to chase them twice regarding delivery only to be told it's not in stock, even though they took my money immediately. I called to ask when delivery wou... See more

Company details

  1. Tool Store
  2. Safety and Work Wear Store

Information provided by various external sources

View the ENTIRE ranges of Draper Tools and Sealey Power Products, Karcher and Numatic Cleaning Machines, a MASSIVE 17,000 products! We offer real discounts all year round and offer fast, *free delivery from these big name brands delivered direct to you


Contact info

1.0

Bad

TrustScore 1 out of 5

1K reviews

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Rated 5 out of 5 stars

Brilliant company !!!!!

Ordered a middle box and two days later it arrived on free post . I had to corespond by e mail and very quick reply unlike some company's will recommend to any person thinking of buying

December 4, 2013
Unprompted review
Rated 5 out of 5 stars

Unexpected delivery

Really surprised when a courier delivered the socket set I ordered two days ago YESTERDAY morning! And the price, even including the delivery charge, was the lowest I could find. It's a Christmas present for my Grandson who is on an Agricultural Engineering course at Bickton; I will recommend Justoffbase to him as he will be wanting a lot more tools. Ron Clarke

December 4, 2013
Unprompted review
Rated 4 out of 5 stars

Service great, just wasn't what I was looking for!

My order was dealt with very well and arrived on time. Unfortunately the knee pads I ordered weren't as good as I expected, and being a floor layer that's very important, so I had to return them. I suppose when you buy on line that's a chance you take. Still waiting for my refund, hope it comes soon!

November 28, 2013
Unprompted review
Rated 5 out of 5 stars

Fast, well packaged and very pleasant.

I was pleasantly surprised at how quickly my order was processed and dispatched. Service is by far rivaling that of big named companies. I have recommended justoffbase already and I would look here first if in need of anything again.

November 24, 2013
Unprompted review
Rated 5 out of 5 stars

The sort of online service one hopes to find

Ordered a workbench which swiftly arrived. Unfortunately the manufacturer omitted a component so I emailed Justoffbase asking them to supply the missing part (asap). Prompt email reply saying they'd organise it and a day later the missing part arrived from the OEM (quicker).
Simples.

November 21, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent service

Fantastic website, easy to navigate. Product arrived promptly and was exactly as described. Would recommend this company.

November 20, 2013
Unprompted review
Rated 5 out of 5 stars

Customer service is King

I bought a Sealey compressor from the online web site, and it was delivered in 24 hours, following a message telling me that it was on it's way.

I subsequently asked if I could exchange the machine for a larger model with a cash adjustment.
They responded immediately confirming that they would do as I asked, and arranged for the courier delivering the new machine to collect the rejected unit.
This was also acheived in 2 days, and I received a full refund of the purchase price less freight.

Now that was a perfect example of how to be responsive and helpful to a customer.
I am very happy with the larger compressor, and would buy tools from Just Off Base without hesitation.

November 14, 2013
Unprompted review

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