Justoffbase Reviews 1,245

TrustScore 1 out of 5

1.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Live in the Highlands just north of Inverness ordered something and paid extra for 2 day postage. Took 4 days and asked for money back but given all the usual guff about more expensive to the Highland... See more

Rated 1 out of 5 stars

Very good at issuing documentation and advice that Your order no. 398-146588 has been fulfilled. When it had not. Quick responses to e mails but not with delivery. Finally upon receipt of the... See more

Rated 1 out of 5 stars

AFTER ORDERING MY ITEMS, RECIEVED EMAILS STATING THAT THE ORDER HAD BEEN PROCESSED. THEN THE ORDER HAD BEEN COMPLETED, STILL NOT RECIEVED, HAD TO PHONE TO FIND OUT WHERE MY ORDER WAS AND GUESS WHAT T... See more

Company replied

Rated 1 out of 5 stars

I ordered the equipment 9 days ago and have had to chase them twice regarding delivery only to be told it's not in stock, even though they took my money immediately. I called to ask when delivery wou... See more

Company details

  1. Tool Store
  2. Safety and Work Wear Store

Information provided by various external sources

View the ENTIRE ranges of Draper Tools and Sealey Power Products, Karcher and Numatic Cleaning Machines, a MASSIVE 17,000 products! We offer real discounts all year round and offer fast, *free delivery from these big name brands delivered direct to you


Contact info

1.0

Bad

TrustScore 1 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service, great value.

Very pleased with my purchase - a quality item and it arrived within two days even though I paid for the cheapest shipping option.

Will definitely be using again.

November 14, 2013
Unprompted review
Rated 5 out of 5 stars

Rightonbase

Great service, competitive pricing, kept us informed throughout the process. I would have no hesitation in using Justoffbase again for purchasing goods again.

November 10, 2013
Unprompted review
Rated 5 out of 5 stars

Good advice on item specifics following phone call

The staff were able to quickly provide details of specific measurements of the item following a short phone call. This enabled me to judge if the item (transmission saddle) would be suitable for using with my existing floor jack as mine was not one of the ones specified in the description on the site. When the item arrived, it was exactly as described and works well

November 4, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent service

The products arrived very quickly, very well packaged, and were exactly as described on the website. Overall an excellent service. I will continue to use this company for tools that may be difficult to source locally.

October 24, 2013
Unprompted review
Rated 5 out of 5 stars

great buying experience

I've now bought several DIY products through this company and found then to be excellent with regard to product choice, quality, price competitiveness, delivery and customer focus. It's now my first choice when looking to procure tools and accessories.

October 24, 2013
Unprompted review
Rated 5 out of 5 stars

They do what they say they'll do

I came across their site by accident ,saw a product I'de been thinking about buying at a great price and could'nt resist!It then arrived much earlier than they promised and put a smile on my face......very happy

October 23, 2013
Unprompted review
Rated 5 out of 5 stars

Efficient & friendly

I chose to purchase my steel tool chest from Justoffbase because their price was competitive and they had good reviews. Good decision! The tool chest arrived within 2 days. Unfortunately there was a fault with the tool chest so I emailed Justoffbase that evening and had a friendly reply the next morning saying it would be replaced and asking for a suitable date for delivery. This was agreed and the replacement item duly arrived on time and with extra packing to protect it from damage. I received emails throughout the process keeping me up to date on what was happening and whole affair was handled very efficiently. Shame there was a problem but I can't fault how Justoffbase dealt with it. Well done!

October 23, 2013
Unprompted review
Rated 5 out of 5 stars

Competitive prices, great website, fast delivery

I have been waiting for a long time to spend money on tools from brand names I trust, and when I got the opportunity to do so, I knew I wanted to purchase as much from Just Off Base as possible. The website is great to navigate around and search. The product pictures can be enlarged to a decent size to get more of the detail. There is a section that tells you where in the relevant catalogue the product is (only way to improve that would be to link to an online catalogue but they're not always available)

The prices are very competitive. In almost every case for the tools I've looked at, Just Off Base was the cheapest supplier. The regular 'Manager's Specials' and seasonal promotions definitely factor into this and help to secure that position.

My order arrived within a couple of days even though it was the "Free Delivery when you spend over £70" - so you might expect it would be a slower service, but it was courier-delivered.

I will definitely buy from Just Off Base again and already recommended the website to people in the engineering trade that I work with. When they saw some of the tools I had acquired to make my job easier they had to know where I had got them from.

I didn't interact with their customer service team as I didn't have any problems or enquiries, but Just Off Base come across as a very professional company from my experience and I really do appreciate the service they have provided me with.

October 19, 2013
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look