I’ve had a really positive experience shopping at JYSK Denmark. I bought quite a few items for my home, and I’m very satisfied with both the quality and the prices. The products were affordable, pract... See more
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Ordered on Friday, received the day after. Can't ask anything more than this. However, when I asked the physical shop they replied they could only get what I needed in, maybe, 2 weeks. At this point p... See more
Horrible delivery service, worst ever service I had experienced. I waited at home whole day and the GLS didn't notice me and just send my package to the package shop. So I have to walk 800m away t... See more
Good and reliable service! I buy from Jysk since it opened. The quality of products is outstanding and the products are well designed. Whenever I need something for my house I know that I can find it... See more
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Company details
Written by the company
JYSK har altid et godt tilbud til dig indenfor alt til boligen - gå på opdagelse i vores store sortiment og se alle de gode tilbud idag!
Om JYSK
Written by the company
Contact info
Sødalsparken 18, 8220, Brabrand, Denmark
- +45 70808190
- kundeservice@jysk.com
- www.jysk.dk
4.4
Excellent
46K reviews
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Bad management
I ordered a wardrobe and a TV unit, including delivery and assembly in the shop in Arguineguin. I was told the order would take 3–4 weeks and that they would contact me afterwards to arrange an appointment.
In the end, I received an SMS after 5 weeks saying that the goods had arrived. Thats ok. Another 3 weeks passed, and nobody contacted me. I went to the store 3 times to complain, and each time they assured me that they would come within a few days. However, nobody ever called me or followed up.
In the end, I requested the cancellation of the order and a refund.
I believe this store has a serious problem with management and customer service. The staff seem unable to resolve issues, and the manager shows no interest in following up on complaints. It is a shame, because JYSK has good products and prices, but my recommendation is to only buy items that are in stock and avoid special-order items.
JYSK should take action. If this store continues to be managed like this and fails to respond properly to its customers, I fear its future may be short.
May 2, 2026
Unprompted review
Reply from JYSK Danmark
Hi Emiel
Thank you for your review.
You submitted a review for JYSK Denmark. We have therefore reported it so that it finds the right place.
We hope you receive the assistance you need.
You can reach our customer service here:
JYSK.es
Have a nice day.
//Mette - JYSK Customer Service Denmark
web shop order
easy to order and delivery to store of my choice free of charge. all went smoothly. so 10 out of 10
April 30, 2026
Reply from JYSK Danmark
Hi Mark
Thank you for your review 🌟
We’re glad to hear that it was easy to order and that delivery to your chosen store was free of charge. It’s great to know everything went smoothly – 10 out of 10 means a lot to us 🙂
Have a great day.
//Mette – JYSK Customer Service
I did not receive my purchase
Hi Anne,
Thank you for your reply.
But I did contact the customer service already... without receiving any news back.
It is very dissapointing and I just want a refund.
Mvh
April 28, 2026
Reply from JYSK Danmark
Hi Victor
Thank you for your review.
We are very sorry to hear that you have not received your purchase. That is of course not the experience we want for our customers.
We recommend that you contact our customer service as soon as possible with your order details, so we can investigate what has happened and help you get your order or find a solution.
Have a good day 🌿
// Anne - JYSK Kundeservice
Jysk is helpful and professional
I have always found Jysk to be professional, helpful and quick to make right mistakes i.e the assembly tools were missing. I immediately received 10% as compensation and a new tool set was ordered, arrived by UPS within days. Thanks to Theis and Chano
April 24, 2026
Reply from JYSK Danmark
Hi Figen
Thank you for your review 😊
It’s great to hear that you’ve consistently experienced JYSK as professional and helpful, and that any issues were handled quickly and fairly. We’re especially pleased that Theis and Chano were able to assist you and resolve the missing tools situation efficiently.
We truly appreciate your feedback!
Have a great day 🌿
// Anne - JYSK Kundeservice
Reply from JYSK Danmark
Hej Ozge
Thank you for your review 😊
We’re really happy to hear that you experienced great service and that everything was well packed. We truly appreciate your feedback!
Have a great day 🌿
// Anne - JYSK Kundeservice
Reply from JYSK Danmark
Hi Ingrid
Thank you very much for your review 🌟
We’re happy to hear that you experienced good service, met nice people, and are satisfied with our products 🙂
Have a great day.
//Mette – JYSK Customer Service
Reply from JYSK Danmark
Hej Benjamin
Tusind tak for din anmeldelse 🌟
Det glæder os meget at høre, at du oplevede excellent service hos os 🙂
Du ønskes en god dag.
//Mette – JYSK kundeservice.
Reply from JYSK Danmark
Hej Thomas
Tak for din anmeldelse 🌟
Det glæder os at høre, at du har fået en fin vare til en god pris 🙂
Du ønskes en god dag.
//Mette – JYSK kundeservice.
Reply from JYSK Danmark
Hi Aamer
Thank you very much for your review.
It is great to hear that you had a positive experience in our store in Ballerup, and that you experienced both good service and friendly staff.
We truly appreciate your feedback.
Wishing you a very nice day.
// Anne - JYSK Customer Service
I am still without a bed, terrible experience, never delivered
I am still without a bed, they moved my delivery date 5 times and yet again its moved today because something is always out of stock.. I will be without a bed for another 2.5 weeks and they are doing nothing to support. It was first the bed frame, which I now walked in and changed so that I can get ir delivered sooner.. now it is delayed because the mattress is out of stock.
This is ridiculous and unacceptable.. I am in my new apartment without a bed and I have no guarantee when my bed will be delivered.
I expect JYSK to do something about the recent challenges or give people their money back.
Leon Petkovic & Ahmet Shofer
April 24, 2026
Unprompted review
Reply from JYSK Danmark
Dear Leon Petkovic & Ahmet Shofer
Thank you for your review – and for taking the time to describe your experience in detail.
We are very sorry to hear about the situation you are in, and we fully understand your frustration about being without a bed in your new home and experiencing several changes to the delivery date. This is not the experience we want for our customers.
When deliveries are repeatedly delayed due to items being out of stock, the situation should of course be handled with much clearer communication and more stable alternatives along the way. We completely understand that it feels both inconvenient and unacceptable not to have a confirmed delivery date.
In situations like this, we must of course take responsibility and ensure a proper and coherent solution, so you are not left without essential furniture for an extended period. We would therefore kindly ask you to contact us directly with your order number, so we can look into the case and find a concrete solution as quickly as possible.
Thank you again for your feedback – we truly appreciate it as it helps us improve.
Wishing you a very good day.
// Anne - JYSK Customer Service
Excellent delivery service
April 21, 2026
Reply from JYSK Danmark
Hi Aikaterini.
Thank you for writing.
We are very pleased to hear, that you had a good experience with your delivery.
Have a nice day.
//Axel - JYSK customer service
I never had problems with jysk and…
I never had problems with jysk and really liked their products. But looks like Spanish jysk built different. I have ordered a bed on March 19 with home delivery to the apartment within 10 days. On April 15 I have received 1 box of promised 2 and was left with it straight on the street. I was promised second box arrives tomorrow. Obviously never happened. Logistics provider doesn’t answer my claims. Jysk customwr support doesn’t help either. Paid for the product I never had.
April 23, 2026
Unprompted review
Reply from JYSK Danmark
Hi Vlad
Thank you for your review.
You submitted a review for JYSK Denmark. We have therefore reported it so that it finds the right place.
We hope you receive the assistance you need.
You can reach our customer service here:
https://jysk.es/
Have a nice day.
// Anne JYSK Customer Service Denmark
Unfortunately if i could i would give 0…
Unfortunately if i could i would give 0 or less than 0 to be honest, ordered a sofa with delivery today, have not received any communication the day before ( they should do it to have a confirmation of the shipping window of time which is like 4 hours, mine 2-6PM) and when i used the chat customer service around 2.30 PM to check if the delivery was happening and they said YES, at 5 PM called by phone the customer service they said that the delivery service DID not KNOW about my delivery?????now it will be delivered in a week time on a morning slot that i just need to accept ( which means another half day of leave from work) , the sofa was meant to be for a more comfortable stay for my old parents which will not happen, terrible communication and organization, would not recommend , obviously no kind action to give a vouch or gift card for the money lost in leave from work and discomfort to my overall plans
April 22, 2026
Unprompted review
Reply from JYSK Danmark
Hi Nadilka
Thank you for taking the time to share your experience, and I am truly sorry to hear about the situation with your sofa delivery.
I completely understand your frustration – especially as you had planned the delivery around a specific time window and for an important reason. The lack of clear communication and the confusion regarding the delivery status is not the experience we aim to provide, and I can only apologize for the inconvenience this has caused you and your family.
This clearly should have been handled more reliably, with proper coordination between our systems and the delivery service, and I understand how disappointing it is that it has affected your plans and required additional time off work.
Thank you again for your feedback – it is taken very seriously and helps us improve.
Wishing you a better rest of the week.
// Anne - JYSK Kundeservice
My order #4089236547 arrived…
My order #4089236547 arrived incomplete. The Skals display cabinet was not delivered. The sofa arrived damaged. I wrote to you here, and you thanked me for the feedback. However, I did not provide any feedback. I simply wanted my issue to be resolved as soon as possible. I was told the display cabinet would be delivered within 1-3 business days, and the sofa by next week. Right now, I’m being penalized because of the delivery company’s mistake. I’m sitting here in the middle of my living room waiting with three huge boxes. JYSK has let me down. I expected this issue to be resolved quickly.
April 21, 2026
Reply from JYSK Danmark
Hello Aysel
Thank you for your review, and we’re truly sorry to hear about your experience.
We completely understand how frustrating it must be to receive an incomplete delivery and a damaged sofa – especially when you were expecting a quick resolution. This is certainly not the experience we want to provide, and we sincerely apologize for the inconvenience this has caused you.
We would very much like to help get this resolved as quickly as possible. As we unfortunately cannot access your case directly via Trustpilot, we kindly ask you to contact our customer service team with your order number (#4089236547), so we can follow up on both the missing display cabinet and the damaged sofa, and ensure a proper and timely solution.
Thank you for bringing this to our attention – we take this very seriously and will do our best to assist you further.
We hope to resolve this for you very soon. Wishing you a good day ahead.
// Anne - JYSK Kundeservice
Good service
April 18, 2026
Reply from JYSK Danmark
Hello Ahalya
Thank you very much for your review.
We’re happy to hear that you experienced good service – that’s exactly what we aim to deliver.
We appreciate your feedback and hope to see you again in one of our stores.
Wishing you a great day.
// Anne - JYSK Kundeservice
Reply from JYSK Danmark
Hello Tarek
Thank you very much for your review.
We’re really happy to hear that you’re satisfied with the quality and found the instructions helpful – that means a lot to us.
We hope to see you again in one of our stores.
Wishing you a wonderful day.
// Anne - JYSK Kundeservice
The products
April 11, 2026
Reply from JYSK Danmark
Hi Radulescu
Thank you for your review.
If you have any issues with our products, you are always welcome to come to one of our stores or contact our customer service center on phone: 70808190.
Have a great day.
//Mette - JYSK Customer Service.
Reply from JYSK Danmark
Hi Abhishek,
Thank you very much for your review! 🌟
We’re happy to hear that you’re satisfied with both the product and the service 💙
That means a lot to us!
We hope to welcome you at JYSK again soon 🛍️✨
// Annesofie – JYSK Customer Service
Reply from JYSK Danmark
Hi Gergo,
Thank you very much for your review! 🌟
We’re happy to hear that you experienced reliable and quick assistance from our customer service 💙
That’s exactly what we aim to provide.
We hope to welcome you at JYSK again soon! 🛍️✨
// Annesofie – JYSK Customer Service
Very happy with service and product.
April 15, 2026
Reply from JYSK Danmark
Hi Diane
Thank you for your review 🌟
We’re very happy to hear that you’re satisfied with both the service and the product 🙂
Have a great day.
//Mette – JYSK Customer Service.
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