Vodafone Kabel Deutschland Reviews 

I begrudge the fact I have to even give one star. This company is outstandingly bad. I got sold Kabel by an English speaking sales rep, really nice guy. Once the internet was up, only after a week is randomly stops during the week. It was at this point, I realised the TRUE NIGHTMARE...."Customer Service".

My internet suddenly stopped. So I decided to call their customer service. If you don't speak German ...give up! I spent hours trying to get through the automated system, to finally get through to someone hours later and they hang up when you speak English.

First 10 attempts a woman reluctantly spoke English with me, and tells me my issue is a router, so sends a router out. Only to find out days later it's not a router issue.

On my 20th attempt and maybe 20 hours of wasted time, someone eventually speaks English. The chap tells me, it's a general fault. Adding to that telling me Vodafone Kabel customer service staff are not allowed to speak english and its forbidden.

I then try to log onto the system online to write a ticket. Guess what...I can't send an email unless I have a code...and as per usual, they have to send a letter out in the post with a code.

10 days later...no letter, nobody speaking english on the phone, no way of getting in touch with Vodafone.

Utterly horrendous experience. AVOID AVOID AVOID

I wish I could give a minus 20 for these people. Pure scammers they are. Their marketing is unbelievable, we useD to receive letters every week to promote more of their stupid services, but when you want to quit your contract BECAUSE THE SERVICE IS NOT AVAILABLE ON THE NEW ADDRESS!! it is impossible to reach them or get rid of them. I sent them a letter (Sonderkuendigung) on time, now they are claiming they have not received it. Silly me, I should have sent it with track and trace (Einschreiben). The lady was incredibly rude to me, said she will accept the kuendigung now by phone but we will still have to pay an additional 3 months. For what??? We can't use your stupid overprised service in our new address, why would we have to pay?? And then when I asked her, how will she confirm it to me, by e-mail or post, she had already ended the call!!! And I was very calm and friendly (unlike in this review), so I really didn't give her any reason to just hang up like that. I am just amazed that this is accepted, the call was supposedly recorded but apparently that doesn't help the employees from totally abusing the customers! You stand absolutely powerless against this disgusting company and their employees. If you work at Vodafone: I feel very bad for you, especially if you decide to treat customers like crap. Respect yourself and leave this company. I pray the will go bankrupt very soon or will be fined with a million gazillion lawsuit that will drive all Vodafone big-bosses to desperation. CRIMINALS!

NEVER EVER MAKE A CONTRACT WITH VODAFONE, THEY WILL MESS WITH YOU AND TAKE YOUR MONEY UNTIL THE END OF TIMES!

Almost big cheaters in Germany. They dont solve customer complaints. They always will escape with silly reasons and stories. Vodafone guys in the cusomer service dont have a clue about the internet. They will say all kind of stories and make you sign the contract. Will never in my life will use or recommend vodafone.

I have been a Kabel Deutschland , more recently Vodafone customer for over 10 years ! I would not say i have been satisfied with the service I received from them . Slow internet speeds, maintainance carried out at rediculous times witout any prior notice.I was just too lazy to do anything about it so I put up with it ! That was until aproximately two years ago when the firm had its melt down and I was left without access to my emails for over a week and no information forthcomming from Vodafone about why or when the service was to be restored .I cancelled my contract after that fiasco but then foolishly allowed myself to be talked into renewing it at a reduced monthly rate ! Then in the last three months my house phone started shuting of in the middle of a converation . Ater renewing batteries etc , I put it down to a fault on the phone and replaced it ,Yes you got it , the fault carried on happening causing no end of frustration and embarressment ! It was when I started trying to get the fault sorted that I found out what sort of customer service Kable Deutschland really provide .Hours of talking to automated answering services with waiting times of up to 45mins really pushed me to the limit !Eventually I got to speak to a techniker who claimed to have found the fault on my phone line and sent me a cable to replace the defective one , guess what it did not fit ! This was the last straw so I decided to cancel my contract on technical grounds and this was accepted by Kable Deutschland for the 9th of September . Imagine my horror when I tried to log onto my emails whilst on holiday only to be told that my account was no longer valid and I could no longer have access to it ! This was one week before the end of my contract and to this day I have been unable to retreive my stored email addresses both private and buisness from my old account . I am now with1&1 and so far so good, though it is early days yet ! I really would not recommend Kable Deutschland to anyone after my experience with them unless it was someone who likes wasting hours in the evening after a days work talking to a robot who then puts you hold for 45 mins ! In summary, the day to day service was at best average and the customer service when you have a problem that needs sorting is pathetic ! (A bit like my spelling and grammer I fear .)

Never get a contract with Vodafone. They will not let you cancel it and their phone customer service is rude and terrible.

Vodafone Kabeldeutschland support was bullshitting me for last 3 years about reason of why my internet is not working or is too slow.
I'm working at IT field and can clearly tell that Vodafone is cheating, bullshitting and lying, instead of acting responsibly. All 36 months I paid on time each month and they could not even once send a technician to check and replace their dodgy Vodafone cable modem which consumes my electricity in my home!

I ASKED THEM FOR COMPENSATION FOR NON COMPLYING WITH CONTRACT I SIGNED WITH VODAFONE 36 MONTHS AGO AND CONSTANT VIOLATING OF THEIR OWN CONTRACT TERMS AND CONDITIONS FOR NOT DELIVERING SERVICE, BUT FORGET IT THAT THEY ARE INTERESTED!

I can't believe that I didn't sue them!

As long as you expect being scammed into technician expenses and don't mind your internet not working for weeks at a time every now and then,
Vodafone is surely the internet provider for you!

And if you expect a support hotline that doesn't hang up every time you ask the rep something he doesn't know how to answer, or waiting in line for someone to answer your call for less than 30 minutes, or expect to receive better answers than "I don't know whats the problem. Ill ask for someone to call you back during the week and until then you'll simply have no internet" then you should 100% AVOID VODAFONE

Very bad , I bought Vodafone hotspot ticket even though signal strength is good but speed is ultimate slow not enough to open any website page

Anti customer service.
Two months ago I ordered Vodafone TV International Englisch. So far I have not received any channels in spite of me reactivating the smartcard . I have asked in the shops for help. No help. I have asked by the customer service for help. No help. They don't even answer. I am now looking forward to to cancelling my TV and contracts at the first possible occasion. Steer clear of Vodafone.

Canceling the contract is a nightmare. I've been paying WAY too much the last year or two (stupid me for not changing companies) and when I move away from Germany, I'm still paying 3 months after I've left. There's no way to contact them without calling which is very difficult from a foreign country. Customer service is horrendous and prices are also way too high. Steer clear if you are able to!

Vodafone Kabel Deutschland has terrible service!
They included a package I didn’t sign up for in my contract and I had to pay for it until I cancelled it. The internet connection fails every now and then and the service is terrible!!! I called multiple times and usually after talking to a robot for several minutes it just cuts out or they say they’re too busy and I should call back another time. Which wouldn’t be quite as annoying if I didn’t have to call them so often because the internet cuts out!
All in all wouldn’t recommend it - very bad experience!

I have a foreign cell phone (NL) and a Vodafone Landline. I upgraded my internet from 200 Mbit to 500 Mbit. after upgrading to 500 MBit my landline wasn't connected anymore. It was not possible to report the problem.
The vodaphone service site only points to a 0800 number only accessible by a german phone. Sending a mail was not possible. I could access all 0800 selling number but the people on those numbers could not transfer my call to the service department. After 2 weeks I found on internet a Vodaphone number 0049 172 1217212 that gives me a connection with somebody who could help me. I canceled also directly my upgrade. because I thought that in that case my contract would not renewed and extended with 2 Years (I don't want to linked for another 2 years to an unreliable partner), but they set my internet back to 200 mbit but kept the extension of the contract to another 2 year. Contacting Vodaphone service, they told me that it is not possible to set the extention back.
If I measure my internet speed on Sunday's it is much to low (approx. 15 Mbit) (watching Netflix, TV, Youtube is not possible).
Unbelievable this is possible in Germany !!

Terrible customer service - rude and unhelpful. Unbelievably unhelpful.

Not that this is going to stop anyone, since every ISP is a steaming piece of crap but hey.. here's yet ANOTHER 1-star vodafone review.

Crap service, overpriced, terrible customer service (unless they're trying to charge you), payment to LEAVE them. It's all absolutely atrocious

Awful Experience!!
I usually don’t write a review but I decided to write a review for Kabel Deutschland as the service is very bad.
So, I made a contract with them, they send me my modem after 3 weeks, a wrong modem, I installed it, It didn’t work, so I call the service center and I found that after 3 times talking with different people, they made two contract at the same time for me!!!
The customer service generally were not nice, there were only one guy who tried to help but turnes out, he also gave me wrong Information.
After struggling, they asked me to pay half for the modem and send it back!!!!

That sounds like a trick !
I am still waiting for my right modem!
Never recommend it! Wasting Time and money and Nerves!!!

Worst Service provider !!

Hello,

I have decided to go with only internet and the contract is for 2 years. After 15 days kabel Deutschland sent me Giga TV packet and send back immediately with the help of customer service person. But now company is charging every month for the TV. I have struggled to cancel the contract and simply refusing and demanding to pay until 2020. Simply they try to cheat the customers and earn money. Bleddy Kabel Deutshland service.

Never and ever i recommend this service for others.

Hello,

After being in Germany for 16 months, I am transferred by my company to China. Vodafone refuses to terminate the contract early - even when providing a letter from the employer stating about the transfer.

It does not seem reasonable to make a client pay the remaining 8 months full price for a service that will not be provided. I don't think this is honest and fair.

On top of that, unfortunately the customer service operators are rude and not understanding, nor helpful.

I will keep trying to contact the customer service for some understanding and good will, but so far Vodafone was not very fair to try to help on this topic.

I do not recommend to anyone to take a contract with Vodafone.

Best regards,
Greg

They send me an extra device for TV which I did not order or at all, and I did send it back and now I have to pay for TV monthly till 2020 just because they believe I had to call them as well . I had no idea that I have to call and cancel the contract which I did not have at all. Stupid stupid. They are cheater and they just want money and money ...

The worst service anyone could imagine.. unbelievably horrible internet speed. I wish there was a negative scale to the star rating system..
I have a 200 mbps high speed connection and what I get is 0.6 mbps, to that they say it will take 3 months to fix.
And they keep forwarding my calls to new representatives when I ask to cancel the contract, apparently it is written in stone. They say I need to pay until end of contract in 2019 and they cannot do anything about it.

I feel trapped and cheated, regret the day I decided to go with them and make the phone call.

Don't opt for them, you will regret making that decision.