KALIBRE  Reviews 

569
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 1 out of 5 stars

Awful customer care. I ordered 4 tops all sent back due to size I payed for first class delivery on the 23rd February and was delivered and signed for on the 25th February. However they are claiming t... See more

Rated 5 out of 5 stars

I just can’t compliment this brand enough. The bloke (didn’t quite catch his name, apologies) who runs the business/instagram couldn’t help me enough, took on board ALL of my questions and responded... See more

Company replied

Rated 5 out of 5 stars

Customer service communication is top notch. Messaged them about an item, they replied letting me know when it's in stock, they'll personally let me know too. Clothing is top quality stuff, perfect... See more

Rated 5 out of 5 stars

Polite and quickest online website return… Best and quickest online website return service I’ve experienced. I sent an email about VAT refund expecting to hear within 24 hours as Kalibres policy st... See more

Company details

  1. Clothing Store

Written by the company

We specialise in minimalistic designs using only the highest quality fabrics available.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

569 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(569)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

😍😍😍😍😍

The brand looks amazing, clothing looks really nice quality and great selection of colours. The website is super easy to navigate as well, great delivery options I have notice also. 😍

December 18, 2023
Unprompted review
Rated 5 out of 5 stars

Lovely clothing..

Wow love the polo's tops that they have and they all look really nice as well as the other ones.Quality looks very good website easy to navigate. And also at a very good price.

December 18, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs…dreadful customer service

Dreadful customer service, refused to issue full refund for returned garments despite admitting that they arrived within the specified time. Don’t trust the positive reviews, they are deliberately trying to flood this platform with positive comments to hide the many negative reviews that all share the same experience. An absolute joke. Avoid at all costs.

Update February: once again, the response from the merchant is false. I did keep some items from the order, but did not receive the full refund for the items that I did return. The merchant confirmed receipt of the items I returned by email when confirming my refund (I have the evidence!), but only refunded the sale value and not the amount I paid for the returned items. And even then they didn’t add up the amounts correctly. Hence I have taken up the issue with my card provider as customer service wouldn’t engage with the issue. My review stands. Avoid this company at all costs.

December 10, 2023
Unprompted review
KALIBRE  logo

Reply from KALIBRE

Hello Graham,

Having looked into your order, our Returns Team verified that your return was missing items when it arrived back with us with parcel in tact.

We are satisfied that the outcome was the correct one on this occasion.

Thank you

KALIBRE customer care

Rated 1 out of 5 stars

Scam

Not impressed. Clothes are ok quality. I ordered some chinos that were to small, decided to return them by first class post tracked and insured to their return address. I can see the return was accepted and signed for. Still no refund issued a week later. Have emailed them 3 times now and tried to contact through Instagram still no luck. Everyone read this and only order if your prepared to never get a refund. I imagine all good reviews here are fake.

December 12, 2023
Unprompted review
KALIBRE  logo

Reply from KALIBRE

Hello Charles,

Having looked into your order, our Returns Team verified that your returns can take up to 10 working days as per our returns policy and that you’d be refunded before then, to which we can see this was actioned on the 8 th day.

We are satisfied that the outcome was the correct one on this occasion.

Thank you

KALIBRE customer care

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