I bought a beautiful white gold diamond ring via auction on the P&O Iona cruise. My address on the certificate of authenticity was spelt wrong and needed rectifying. Instead of waiting she said it wo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Would of given a 5,but their correspondence could use work Ordered 2 pieces, the necklace came very quickly. The earrings which was ordered before the necklace, there was nothing. No corresponde... See more
Necklace looks great.
My fiancé decided to get my engagement ring from Kallati. I had been a fan of the brand for many years but never had the extra income to purchase fine jewelry regularly. There was one blue diam... See more
Company details
Written by the company
An International Jewelry Legacy. The KALLATI family designs legacy quality jewlery for elevated style.
Contact info
11021, Great Neck, United States
- 516-466-0035
- info@kallati.com
- www.kallati.com
3.6
Average
134 reviews
Replied to 41% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service!
Customer service representative Mo was extremely helpful in helping me get my ring fixed. Email responses and communication were prompt, very efficient and professional. Thank you Mo!
December 5, 2023
My ring was cleaned and polished after…
My ring was cleaned and polished after the stone was replaced. Looks like new
November 28, 2023
Customer service is excellent
Customer service is excellent. I was notified that my item was on backorder. The anticipated time of arrival would have been when I was away. I called to ask that the item be held until I returned from vacation. It the customer service agent who spoke with me was happy to honor my request. When I returned home, I called and they shipped the item right away. I appreciated the company working with my request.
October 26, 2023
I love the Kallati brand!
I love the Kallati brand!! I found them on a cruise and have brought whilst onboard and via their website.
They have great options to trade up items, as long as you have your certificate, (which is the only reason I have marked them down on this occasion because I haven't had a certificate for my last item), but normally no issues.
I found deals on the website can be better than some I've had onboard, but also had a few lovely items from ship, that aren't available on the site (and it's always nice to try on). The only thing with buying online there is a shipping fee of £50, not that this has been a problem to have a stunning piece of jewellery.
Definitely would recommend buying some stunning pieces from this great company.
October 18, 2023
I bought my ring aboard P&O Arvia in UK.
I bought my ring aboard P&O Arvia in UK.
It is beautiful and I am so pleased with it. I shall definitely consider buying from Kallati again in the future.
October 31, 2023
Unprompted review
Beautiful and unique jewelry!
The jewelry I have purchased was of great quality and I’ve never had an issue with their customer service department. I highly recommend Kallati.
October 13, 2023
Coco Diamond Earings
The Coco Diamond Earings were so small and not anything like the photo.
September 27, 2023
A diamond went missing from my ring…
A diamond went missing from my ring just weeks after I purchased, so upset, not what you'd expect from high quality jewellery. I have never ever had this happen before in all the years I have been purchasing diamond rings. This does not give me much faith in this jewellery now, it is such a shame because the ring is beautiful and I was going to make this my go to jeweller and purchase more. I really wish they could help because I am so so disappointed.
October 2, 2023
Unprompted review
Reply from Kallati Jewelry
Hello
I am sorry to hear about your experience with your order. This is certainly not the service we aim to provide for our customers. We do not have your contact information on file as this purchase was made through a retailer and not through us directly. Can you please contact us at customerservice@kallati.com so that we could assist with your piece and ensuring you are satisfied? Thank you
Emerald and diamond stackable ring
Beautiful gemstones and fine workmanship make this ring really exceptional.
September 19, 2023
Reply from Kallati Jewelry
Thank you!
Customer service was excellent
Customer service was excellent. They kept me informed about my order. The pieces I purchased are beautiful.
August 30, 2023
Reply from Kallati Jewelry
Thank you!
I had a very positive experience with…
I had a very positive experience with KALLATI regarding having a ring resized. They have excellent communications both on the phone and via email. The work was completed quicker than expected.
July 26, 2023
Beautiful Ring
July 18, 2023
love the packing and informative emails
July 12, 2023
I love Kallati Jewelry and the customer…
I love Kallati Jewelry and the customer service is outstanding!
July 3, 2023
Unprompted review
So close...I appreciate the effort by Mo
The customer service person, Mo, was superb. The only disappointment I have is that the quality of the tanzanite isn't as good as the ring I was trying to replace. I sent photos of the exact original ring which was deep purple and the one I got that was supposed to be a copy of the original is not as deep purple. A couple of settings on the tiny diamonds on the shank aren't smooth and catch on sweaters, etc. I am thrilled to have the ring back but wish it was closer to the original.
May 2, 2023
Unconditionally the BEST!!!
Kallati has shown what true expectional customer service looks like. I bought a Csarite ring at an event that a jewelry store was having and when they sized it they broke the stone. Kallati took the 1 of a kind ring back, made me a brand new ring with a larger Csarite stone for all the trouble. The quality of the ring was done with such craftmanship and precision on the finer details that I am their BIGGEST fan. The amount of communication and respect that I had received from Orly, Mo, Sandra and all involved in this unfortunate error on the jewelry stores part, was unprecedented. I not only feel like a customs but a part of the Kallati family. Please take the time to go to their website and read their story. They are not just a company that sells jewelry, they truly believe that if you "Live your Legacy" you will truly come full circle and the jewelry you wear helps you feel empower to do so!
March 17, 2023
Unprompted review
Amazing quality and service
May 26, 2023
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