Kaplan International Languages Reviews 

3,755
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and teachers for their professionalism, competence, and supportive approach, which significantly aids learning and fosters a positive environment. Many people report substantial improvement in their English skills and increased confidence, highlighting the effective teaching methodologies and engaging lessons. The school's location is also frequently viewed as excellent, offering easy access and proximity to local attractions. However, some customers noted concerns regarding teacher quality consistency and administrative processes, including scheduling and accommodation. A few also desired more social events and opportunities for interaction.

What people talk about most

Staff

Customers had positive experiences with staff, with many reviewers praising the teachers for being... See more

User experience

Clients share positive opinions on user experience, with many describing it as wonderful, amazing, and the... See more

Location

Reviewers mention positive feedback about location, highlighting that many schools are situated in beautiful... See more

Service

Customers consistently note ambiguous experiences with service, with some expressing profound dissatisfaction... See more

Customer service

People report positive experiences with customer service, highlighting the professionalism of teachers and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent school with high professional teachers! I spent two weeks at Kaplan Manchester International and I will remember them as one of my best studying holidays in UK! I learned a lot and my Englis... See more

Rated 5 out of 5 stars

My experience at Kaplan Liverpool 30+ was amazing! I spent 6 weeks there and really improved my English and gained a lot of confidence. No negative points at all! Big thanks to the whole Kaplan L... See more

Rated 5 out of 5 stars

My experience was amazing! The school is in a great location, close to most of Liverpool’s main tourist attractions. The team is fantastic, especially teacher Katie — she’s the best teacher I’ve ever... See more

Rated 5 out of 5 stars

From my experience, Kaplan is the best place when it comes to learn English. The teachers are very competent and patient with your learning process, they will motivate and encourage you to talk every... See more


Company details

  1. Language Course Provider
  2. Educational Institution
  3. English Language School
  4. Language School

Written by the company

The world's language school. We believe in the power of language education to build connections, forge opportunities and enrich lives. We offer English, French, and German courses in spectacular locations across the world. Let us help you go further with languages. Now owned by Inspirit Capital. Use of Kaplan brand under license.

Guaranteed Progress with Intensive English Courses

Advance At Least One Level Every 10 Weeks

Advance At Least One Level Every 10 Weeks
If you switch to an Intensive English course of 10 weeks or more, we can guarantee you will improve your English by at least one level of fluency in one of our US, UK, Canada or Ireland schools. If you don't, we'll give even give you an extra four weeks of tuition absolutely free. Terms and conditions apply

Find Out More About Guaranteed Progress at Kaplan!

Have your mind set on coming back? Get in touch for a free consultation, and let's find the right course to continue your journey with English.

Get In Contact Now To Book As Alumni!

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.4

All reviews

(3,755)

341 reviews in the last 12 months

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Rated 5 out of 5 stars

I love this experience

To be honest, this is the third time I’ve spent my stay at Kaplan for three weeks. That says it all: I love coming here. The classes, the students, La Brezza whenever I come here, I know it’s going to be a wonderful experience. I would gladly come back for a fourth time next year.

August 29, 2025
Unprompted review
Rated 2 out of 5 stars

here for Kaplan Edinburgh

here for Kaplan Edinburgh.
i studied for 3 weeks and for what i’ve paid it was not worth it.
first of all they sent me and my friend (who was with me) the schedule 2 days before the departure instead of a lot earlier, and we were put in the afternoon classes. We had all our activities booked in the afternoon, so we then changed from pm to am for the other two weeks but it cost us 40£. for the rest, the teachers are not that good for a school this popular and the activities were not what i expected from an Advanced level class.
i wanted to give one star but the japanese lady who works in the cafeteria was lovely, so i added one for her.
i won’t recommend this school.

July 27, 2025
Unprompted review
Kaplan International Languages logo

Reply from Kaplan International Languages

Hi Elena, thank you for sharing your feedback about your experience at Kaplan Edinburgh. We're sorry to hear that your course did not meet your expectations.

All students receive their timetables the Friday before their course begins Regarding the afternoon class placement, students are assigned to morning or afternoon sessions based on their level and availability unless a morning guarantee is included in the booking. Our AM guarantee charges are mentioned while enrolment, this additional charge ensures a student is only placed in morning classes.

Our teachers are qualified professionals, but we recognize that teaching styles and course delivery can vary. Your feedback about the classroom activities not meeting your expectations for an advanced class is valuable, and we'll review our curriculum to ensure it appropriately challenges students at all levels.

We appreciate your kind words about our cafeteria staff member, we'll be sure to pass along your compliments.

Thank you for taking the time to share your experience. Your feedback helps us identify areas where we need to improve our services and communication.

Best regards,
The Kaplan Team

Rated 5 out of 5 stars

Seconda esperienza con Kaplan

Seconda esperienza con Kaplan International. Personale super disponibile e praparato. Imparare l'inglese con loro e` divertente e professionale.
Raccomandato al 100%

August 11, 2025
Unprompted review
Rated 4 out of 5 stars

I think it's a great experience

I think it's a great experience, especially if you're in your twenties. The lessons are quick and really help you improve your English in a friendly atmosphere.

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent school!

Excellent school with high professional teachers! I spent two weeks at Kaplan Manchester International and I will remember them as one of my best studying holidays in UK! I learned a lot and my English improved so much that now I am able to go sightseeing the city by also talking with everyone. In fact Mancunians are very friendly and I had the chance to speak fluently even out of the school! Moreover, the Kaplan secretariat give you all the assistance you need in solving every kind of problem you may have! I do thank them all for having made easier my stay and my journey to Manchester!

August 20, 2025
Unprompted review
Rated 1 out of 5 stars

HORRIBLE EXPERIENCE, avoid the English ability test by Kaplan and go for other options instead!!

I took an English test with them and encountered an unexpected technical issue which resulted in an invalid test. This is understandable so I request for a retest but they refused a retest and insisted that I pay again. I was extremely shocked and upset about this, not only due to the additional cost, but also the significant delay to my application process that this incident resulted in. I could not risk another hiccup and chose to take another approved test by Oxford (can't remember the exact name) and the experience was so much smoother and quicker. AVOID THIS TEST AT ALL COSTS IF YOU WANT TO START YOUR STUDIES ON TIME

August 19, 2024
Unprompted review
Kaplan International Languages logo

Reply from Kaplan International Languages

Hello, could you get in touch to discuss your concerns directly? From our records we're not sure you're a former student of ours, but we'd like to clear up any confusion and see if there's any way we can help. Please send your student ID to ki.feedback@kaplan.com and we’ll be in touch shortly.

Rated 5 out of 5 stars

An Amazing Experience at Kaplan Liverpool

Studying at Kaplan Liverpool has been an incredible experience. The teachers are highly professional, friendly, and always ready to help. The lessons are interactive and well-structured, which has helped me improve my English skills faster than I expected. The staff are welcoming and supportive, making you feel comfortable from the first day. The location is also perfect, with easy access to everything in the city. I truly recommend Kaplan Liverpool to anyone who wants to learn English in a friendly and professional environment.

August 15, 2025
Unprompted review

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