Karen Millen Reviews 

The absolute worst company to ever work with and deal with. Do not buy anything from this company. I ordered a 1000$ coat. It was defective , I returned it. I have been fighting w their I bot operators for 4 months. No refund yet. Cannot reach a human being to talk to. Do not buy from this company

Buyer beware - returns take an extraordinary amount of time AND they click this “SEEL” service automatically on checkout which charges you £18 so if you are doing on your phone it is not clear and you get whacked with a charge. It’s just a dodgy practice. BEWARE. The clothes are nice but this is a horrible way to do business

Probably the worst company I have ever had to deal with-Anyone reading this please don’t bother buying from here if you ever need to return.
5 wks wait for refund for a dress that had all the buttons missing when I received it.
Awful passive aggressive messaging from staff and no complaints number.
It’s a shame as their clothes were lovely but the hassle of returning anything will make me never use them again

Contacted CS today about a pair of earrings that had broke, Saniya responded almost immediately and had a replacement sent straight out to me next day delivery! Amazing customer service! Thank you x

AVOID! I had ordered here for years now and again! This time I got scammed into the Seel delivery as I was checking out quickly and didn’t see it ticked! Asked to be refunded and NO! Then waiting ages on refund they have withdrawn €10 even though it advertised as €3.50 on top of the €14 seel I paid! All to try on a simply awful quality dress that looks nothing like advertised! Customer service is awful they say I’ve been refunded but I haven’t received a mail or any funds awful company

I made a sizable order with Karen Millen. What I had not realised is that Karen Millen automatically sign you up to Seel worry free delivery plan. The parcel was not delivered and Seel charged me 25.99 for a parcel I never received. I contacted Karen Millen who refused to refund it and took no responsibility for the lack of transparency. Awful service, proceed with caution!

Refund process is misleading. Was charged over £10 per item for return postage after paying £4.99 to receive. Upon enquiring as to what the charge was they had debited from the refund, I as told I had purchased 'insurance' and this was something I had to 'opt out' of or be charged! I used to love this retailer, but from this recent experience I will not be purchasing from them again. £20+ down the drain - Expensive try on experience, for sure !

I ordered a large number of items for my 60th birthday which is next Tuesday , I ordered them last Sunday so 9 days prior and paid £14.99 for annual next day delivery. Unfortunately after 5 days my order has not been processed. I contacted customer service 2 days ago who informed me that I needed to tick next day delivery as well as paying the £14.99 - they have done nothing to speed up my order which has now exceeded their 4 days standard delivery time anyway . I also paid £25 for extra insurance which I hadn’t spotted when I checked out - apparently this is applied automatically and has to be unticked . I asked for this to be refunded as they hadn’t processed my order yet but they refused . Very disappointed in a brand that I previously rated highly .

Very poor experience with refunds.

I returned an order which was delivered back to Karen Millen on 13 March and provided full proof of delivery. I was initially advised that the refund would be processed by 26 March, which did not happen. I then followed up and was asked to wait again until 3 April.

Both deadlines have now passed and I am still waiting for my refund of €334.19.

There has been no proper explanation for the delay, only repeated requests to wait, despite the item being returned and received weeks ago. This is a significant amount of money to be withholding.

I have now had to escalate the matter further.

This used to be my favourite place to shop for over 20 years, which makes this experience even more disappointing.

Very disappointing experience and not what I would expect from this brand.

I ordered a dress from Karen Millen which was of poor quality and faulty with missing crystal tiles. I returned the dress on 18th March and have an email confirmation saying it has been received by the retailer. Have been chasing for a refund on their WhatsApp number ever since, we are now 2nd April, just keep going round in circles (must be an AI Bot), they confirmed I would have refund in 15 days. Still no refund and today the WhatsApp message says I have exceeded the returns period. An absolute joke! they also don't have a telephone number. So if you value your time and money, do not order from this company. Feels like I've been scammed!

Ordered a bodysuit size L. The size guide on their website says L is a 14. When the bodysuit arrived and was so big it would just fall off, so I sent it back. This was the only thing I ordered. I spent £4.99 on delivery and then when I sent it back I had to pay another £2 admin fee and the delivery wasn’t refunded. The refund took 2 weeks from when they received it back in the warehouse and essentially it cost me £7 in total to try on a bodysuit which was way bigger than advertised. Awful.

Karen Millen, extremely disappointing and concerning experience.

I have been a loyal Karen Millen customer for years, dating back to the days of your Covent Garden and Bromley stores. I’ve always loved the brand and had only recently started enjoying shopping with you online again which makes this situation even more frustrating.
On 20 January, I returned a Karen Millen taffeta skirt and received confirmation from you that it had been successfully received.
On 29 January, I made a genuine mistake and reused the same returns barcode to send a completely different item — a £150 Ralph Lauren dress, brand new with tags, clearly packaged in a Frasers bag.

Royal Mail tracking shows this parcel was delivered to your warehouse on 31 January. I have full proof.

I contacted your customer service team immediately on 31 January and was told the item would be located and returned to me.

Instead, I spent THREE MONTHS chasing this, sending four emails before I even received a response in March.

Since then, I have repeatedly been told you “do not have the item.”

This simply does not add up:
• The parcel was delivered to your warehouse (proven)
• The item was not a Karen Millen product
• It was brand new, tagged, and in completely different packaging (Frasers)
• You were notified immediately

Yet somehow, it has just “disappeared.”

If this had been a Karen Millen item in that parcel, would there be an issue? I doubt it. It is very hard to understand how the only item you now claim to have no record of is the one that wasn’t yours.

This raises serious concerns about how returns are handled internally and what happens when items are mistakenly sent to your warehouse.

To make matters worse:
• I have now had to pay £150 out of my own pocket for an item that was delivered to you and never returned
• The £38 refund for my original return still has not been processed back to my card
• I have been sent irrelevant responses, including a new returns barcode for an item you already confirmed receiving, which shows my case has not been properly reviewed

After three months of being ignored and fobbed off, I am extremely disappointed.

As a long-standing customer who genuinely liked this brand, this experience has completely changed my view.

If something goes wrong with your return, don’t expect Karen Millen to take responsibility. The last communication I received yesterday stated I should go to Royal Mail to complain. Even though I have the tracking and receipts showing proof of delivery.

I will now be escalating this further. Awful experience.

I purchased their Premier package after their website clearly advertised free next-day delivery and free returns as part of the membership. However, when I returned the item, £3 was deducted from my refund.

When I queried this, I was told that returns were not included in the Premier package. I checked their website again and found that the same information that persuaded me to purchase was still being advertised. I took a screen recording (which I still have) and submitted it as evidence, yet they continued to refuse a full refund, repeatedly responding with the same useless scripted replies.

After three days of back-and-forth, during which they refused to acknowledge that the package had been mis-sold, I informed them that I would be reporting the matter to the CMA and Trading Standards and requested to speak to a manager. No manager ever contacted me, my message was ignored, and I had to follow up again myself.

I was given the same explanation by other advisors and had to resubmit my evidence. Eventually, they conceded that I was entitled to one free return per order and finally issued a full refund.

The entire experience was unnecessarily difficult. Their refusal to take responsibility or admit their mistake was extremely disappointing, and I have yet to receive any form of apology.

To make matters worse, I returned another item at the end of January. I received confirmation that it had been received and that a refund would be processed, yet now, in April, I am still waiting. Yet another breach of the law!

Based on my experience, this company appears to operate in a way that disregards statutory consumer rights. Save your money and save yourself the aggravation, don’t shop here unless you want to be frustrated and have your blood pressure raised by their incompetent staff.

When they say standard delivery in up to 4 working days, the actually mean the won't dispatch our order for at least 4 working das with delivery some time afterwards. For a premium brand packaging is also a cheap plastic bag, no care over the contents at all.

Karen MIllen customer service never bothered to respond, so I contacted Debenhams customer service as they are apparently handling the order. Their joke response was the order is running late (no kidding), hadn;t yet been dispatched and they would help if nothing arrived by 13th April. That's 5 working days, longer than the standard delivery for a new order placed today. I could even order for free next day delivery if I pay the higher price on Debenham's website. The clearly don't want to honour sales prices and would prefer I cancel the order

Still waiting for £450 refund weeks after returning items

Will not order from them again

Very poor service, how can a well know company like this be so awfully ran…

It’s terrible—orders take way too long to arrive, and if you return something, it’s even worse; they take forever to process returns. I’m currently having trouble with a return: I still haven't received my refund, yet they claim they’ve already sent it. I will never buy anything from them again. So, if you’re planning to make a purchase, keep this in mind: they have nice items, but dealing with them is a total headache. I actually had to contact my credit card company to file a dispute because the merchant claims they never received the return, while Karen Millen insists they’ve already processed it—they just keep repeating the same thing. I honestly think I’m dealing with a computer, not a real person. It’s terrible.

orderd items didnt fit choose original payment but gave a voucher refused to give me my refund so had to use voucher that no good forcing u to buy from them orderd stuff got lost nearly 3 weeks still waiting telling me its on its way wen should take 3days used voucher plus paid extra from bank because items more than voucher they lost my parcel again wont give me a refund want to hive again even more bk on avoucher ud think in decent courtesy theyd refund so cant even use the voucher as all items out of stock they are robbing people and forcing u to shop giving u voucher if u oaid out of ur bank they should refund u bk not giving u useless voucher especially wen parcel is lost n items out of stock i wont b using them again im niw going to contact citizens advise my family n friends are now put off from shopping with them and there family n friends

I paid for the year delivery. The first item I ordered on Friday gone. I chose DPD next day delivery. Still hasn’t been dispatched! Also it’s like going around in circles trying to contact customer service. Only a bot generic response

I placed an order late Thursday night and selected (and paid for) next-day delivery. It’s now Sunday, and I’ve still received no meaningful update from Evri. The only status shown is “delivery attempted but failed,” which is incorrect—the delivery address is a hotel, and no delivery attempt was made.

My husband is flying out tonight, and I’ve been unable to reach either Evri or Karen Millen for assistance.

I ordered a pair of ivory trousers from Karen Millen. I’ve only worn them once and because of the colour they need cleaning Obviously not a problem (ordinarily), I was expecting to have to get them done professionally. But when I took them to the dry cleaners I was told that the F label means they can only be done by a specialist using Hydrocarbon solvents. It’s very difficult to find a cleaner that uses this product because it’s toxic to the environment and most dry cleaners don’t want to use it any more.
Two issues here
Why are you selling clothes made from such a fabric?
Why aren’t you letting customers know that they are buying something that’s almost impossible to clean?

These trousers cost me a lot of money and they’re most likely going to end up in landfill. Almost all companies now are trying to be environmentally friendly; not a great advert for your company. I don’t think I’ll risk a Karen Millen purchase again.