Karen Millen Reviews 

First order here KUK106203177
If I could afford it I would shop here, so much to like. Item I purchased I wanted for ages, saw it on another web site. Well this week is my birthday and it was on sale. Ordered my regular size and hoped for the best. Item fitted nicely and the quality is ok . Suitable for the spring summer bottom line happy with my purchase. Item turned up nicely folded in a plastic bag, no issues there.

One small neg I am a shortie so sleeves were a tad long, but I can work with it.No issue with the length, hit exactly where I like. Bottom line Thanks

Avoid. Unethical, potentially unlawful practices

I’ve shopped with Karen Millen for years and they have now started adding SEEL insurance as a pre-ticked add on, replying on your spotting it and working out how to remove. This is a direct breach of Trading Standards. They are refusing to refund the charge. Unethical and potentially unlawful behaviour from Karen Millen.

Hi
I was struggling with the return I couldn't confirm the return
Thank you, Jade W she helped me.

Awful customer service, stay away! First, we purchased a dress which arrived in the wrong size. Took over 14 days to finally get a voucher to purchase it again. Did a second order, and the wrong item arrived. Told the KAI chatbot and received multiple replies from different agents, so ended up buying the same dress a THIRD TIME (I guess I don't learn??); asked for a partial refund since the dress I received is a lesser price and was told their policies prevent them from doing so?? what???? I added the "worry free" insurance which is completely worthless!! Clothes are nice, but their customer service practices are awful. Prefer to go back to Shein!!

Fab customer service rep
Finn
Customer Service Team

Kai was responsive & quick via message support

Karen Millen charges for worry free delivery automatically and customers need to opt out. I used their phone app. Payment button is visible prominently in the screen and one need to scroll to see this auto additional charges. Contact customer services. They are pathetic and can’t understand the issue.

Awful my two supposedly exquisite outfits turned up in a screwed up old polythene bag one of them had human hair all over it, lint and the collar of the one outfit had what I can only describe as makeup this is the scritty quality of one of the outfits customer service is the same stupid robotic idiotic. I won’t be buying from Karen Millen again I mean where’s they get their supplies from “temu”?

0 STAR
Headline: FRAUDULENT REFUND PRACTICES - AVOID AT ALL COSTS!
"I am currently in a formal dispute with Karen Millen. I returned my order on January 29th (confirmed by USPS tracking). On March 31st, they explicitly confirmed via Messenger and email that they had received the items and processed my refund. However, as of today, April 17th, I have not received my money.
Now, they are shamelessly refusing to help, stating: 'Unfortunately, because it has been over a month since your return, we are unable to investigate or assist further.' This is a scam. They confirmed the refund was processed, delayed the actual payment, and are now using their own delay to avoid paying me back. I have all the screenshots of them admitting to receiving the return and processing the credit. Do not shop here; they will keep your money and your returned clothes."

Nice dress although arrived really creased and the sizing was totally off even though I used the size guide.
Really slow delivery and still waiting for return and refund confirmation so won’t use again because of this slow turnaround.

After placing my order I tried to add the promotion code and the system did not recognise it I then contacted the customer service team where I was assisted by Jessie and Jade W who both help helped to resolve my issue promptly
A huge extra thanks to Jade W☺️☺️

Excellent service via messenger. Kai solved my problem immediately!

To keep other consumers updated. I still haven’t had a solution to my problem over the voucher that KM sent to me. A voucher I did not want but a bit like the insurance scam that KM add to orders, the vouchers are another unfortunate inconvenience that you are stuck with.
KM was great in the older days. Now it’s owned by the Boohoo group who have a reputation ( it’s been in tv) for cheap labour. The quality has gone down but worst of all, the customer service team, if you can call them that, are truly appalling. I suspect it’s low wages and no incentives to provide a good service. It will be all about profit by paying minimum so the boss can sail his yacht whilst the consumer suffers. Be aware of this company . I doubt they even read the reviews because if they did. Surely a plan would be put into place to ensure the service improved. Terrible service

Saniya dealt with my enquiry very quickly. The matter was resolved and I’m very pleased with the efficiency of handling my concern.
Thankyou

I ordered three leather jackets that came from Infinity leather and returned them all however only got a refund for two of the jackets. Total scam and extremely dissapointed in karen millens customer care. Going aroudn in circles and not able to talk to anything to get the isssue sorted. I wont be buying anything from them again.

I’ve just received a blazer that I’ve bought twice before in other colours/ but where the others came folded once on a hanger in a protective sleeve, this new one is literally screwed up all bunched and creased soooo badly. I’ve asked them to cover the cost of dry cleaning to get the creases out but they won’t and said I need to send it back and reorder but they can’t say if the next time it will be packaged properly or not! This is an expensive blazer is it too much to ask that they handle it as such? Honestly they are getting worse.

I ordered a skirt (Forever twill woven maxi skirt) from this designer outlet which looked at first glance beautiful however on closer inspection when it arrived the hem is very poorly finished. In fact if you zoom into the image on the webpage you can clearly see the fault. Now I wonder if the company already knew this and continued to advertise and sell to unsuspecting customers which must be breaching trading standards regulations in some way. I needed an occasion outfit that week and could not send back to await a refund. I contacted customer service and after 3 hours of constant emails they offered me 15% discount, less than the cost of dry cleaning services to attempt to resolve, which it has not. Please do not buy this garment, it is poorly finished and definitely not worth the money, and would further suggest do not buy from Karen Millen as quality control and customer services are also poor.

Customer service awful. Spent over £250 and they automatically applied a ‘insurance’ to my order which I supposedly should’ve noticed and unticked if I didn’t want it. This combined with insurance and return fees had cost me almost £21 to essentially try on the dresses.

Customer service refused to put me in touch with a manager.

Both citizens advice and my bank have said this is poor practice.

Now having to go through the charge back route to return my money.

I had a bad experience back 5 years ago and decided to put my faith back in the brand. Safe to say it’s still awful.

After reading all reviews from Karen Millen I was just about to spend a log of money but review’s where horrendous . I would not dream of spending a penny on here like a scam site . I use. To spend a lot of money at Karen Millen but declined having read reviews . People work hard for there money they don’t care. So I’m just going to remove Karen Millen App

INCREDIBLY ANNOYING COMPANY
Incorrect item received ,it took a week before the correct item was sent ,after having to prove by photographic evidence that i had actually received a skirt instead of a jacket! I know i wear glasses but my eyes arent that bad !!
The item had to then be returned before the correct item could be despatched
When the jacket finally arrives, the colour match to the skirt is clearly from a different dyelot and looks awful ~
I am then expected to pay the postage to return this jacket
Dodgy company