Karen Millen Reviews 

I ordered a dress for my elderly mum for a family wedding. The dress had been reduced and even better, there was an extra 10% off, or so it said. It was a silver embellished full length evening dress. When I came to pay, it didn't look like the extra reduction had been applied. I then got an email confirming my order and showing a reduced amount I had supposedly paid. I was confused so emailed customer services (there is no call option). It was confirmed what I had paid was the correct amount as it included £16.91 for SEEL. I queried what SEEL was and was advised it was an extra amount to ensure my purchase had insurance included and to give me an extra 7 days to return the item if I didn't want it. Apparently you need to tick a box if you don't want this. I was still charged £3.99 for delivery. I buy 99% of my shopping online and have never come across this anywhere else. It was also not clear on the checkout, so I was really unhappy. On top of this the dress arrived rolled up into a plastic bag with no protection to stop it getting damaged. It was an expensive gown and I expected it to come in a box, or at least folded and packed carefully. I have had no reply to my latest email with my concerns. I had to pay return postage so the extra £16.90 didn't include a possible return charge. All in all it was a very bad shopping experience and I would suggest avoiding shopping at Karen Millen.

I ordered online 30/6- never received my order. Customer service is so poor I have no clue who to call to request a refund. I managed to found them on Facebook and had a chat. They first told me to wait until 14/7 before they declare it a missing parcel on 15/7 I wrote to them I want my money back in full. They then said I need to wait until 17/7. Another message has just been sent, no reply. KM I want my money back in full please!!

I ordered a dress in 2 different colours for my daughter’s graduation. I preferred the red one but it was faulty so I returned and re-ordered it. The re-order is lost in transit and I still haven’t received it. 2 days before the event I placed a 3rd order for the same dress and paid £7.99 for next day delivery. It arrived on time thankfully. I’ve complained to Karen Millen as I feel it’s unfair I’ve paid 3 lots of postage (£18)and return postage (so far £3 but probably £6 if the lost dress arrives). I’ve been asked so many times for order numbers and tracking numbers I’ve lost count! I finally got past AI and a member of staff text abruptly to say there’s nothing they can do and closed the complaint! Absolute rubbish customer service and I won’t shop there again. No wonder the brand is in financial difficulty!

The customer service is very helpful and patient! Thanks very much!

Jade was very helpful and found a solution quickly

Sadly my dress arrived damaged due to missing/loss of beads but Jade helped me with a return refund due to this in a very lovely way. Understood how disappointing it was due to the occasion and made sure to highlight this. Awaiting my refund. Thank you Jade!

I only wish I had read the KM reviews before making my purchase.

Unfortunately, I didn’t — and I quite literally paid the price.

After realising I had been inadvertently directed by KM’s website to an overseas KM store, I immediately attempted to cancel the order before it had even shipped, however KM refused.

What followed was an unnecessarily frustrating and expensive experience, made significantly worse by an unreasonable returns policy, and exceptionally poor customer services.

The irony is that I had always intended to repurchase the same item from my local KM store once the incorrectly ordered item had been returned.

Instead, the experience has permanently changed my view of the company. Not only will I never purchase from KM again, but I will actively discourage others from doing so too.

Companies are ultimately judged by how they respond when something goes wrong. On that measure, KM failed badly.

Customer service is appalling.

I have shopped with KM for over 20 years but their customer service has gotten so bad that they have lost a loyal customer.

I am unable to contact them regarding a refund for items I returned using the QR code they provided and the tracking number provided in their e-mail does not register anywhere??

Their customer service e-mail address does not work and there is not a contact telephone number.

I will be shocked if KM still exist in 12 months time with this level (or lack thereof) of customer service.

Please read the reviews before buying anything from Karen Miller! They are unprofessional and unhelpful! The refund process is a nightmare. I have returned items on 27 the May and I still waiting for the refund. Customer service telling me to wait another 8 days- they are simply a joke . If I could I give the -1 rating !

Ordered a dress that cost over £100, it came in packaging ten times worse than a Shein order, highly surprising for a dress of that cost. I then needed to return the order which was not an easy process. I was left chasing my refund for two weeks after they received my order and didn’t send me any confirmation. Would never order from them again.

I wish I’d read the reviews before ordering from Karen Millen. I selected express delivery on 9th July, my order didn’t arrive on 11th July. I ordered a dress for my sister’s wedding on the 17th, so ordered thinking I had plenty of time in case of a delay. Contacted Karen Millen via the WhatsApp (help) bot which now says my delivery won’t arrive until 24th July. Evri says the parcel is still with the sender, which I believe is true, given the reviews and the fact that Evri are good at updating their system (even if delayed). I fear I will now be dealing with a very poor refund process (I will update as things proceed).

The customer care from this company does not exist. I ordered an expensive dress which did not arrive. All I got from this company was a message saying this parcel is shown as delivered, please check your outhouses etc., unless you are prepared to loose money because they don’t care where your parcel actually is, then don’t risk it.

If I could give them zero I would, I bought a dress from Karen Millen, didn’t like it so I returned it. I unfortunately asked for a credit voucher to be added to my account. That was over a month ago and despite emailing continuously for a number of weeks they still haven’t sorted this fiasco out.
I’m so sick of this I don’t think i will ever buy from them again.
Some of the staff emailing back have also been extremely unhelpful.

Had a problem with refund and they solved it seamlessly.
Thank you
Nuray

What a shambles of a company. Earlier this week i received a dress with damage to a panel on the back and had to pay to return it and now i have received a parcel which should have 2 dresses in but only has one!!!!! Cannot contact a human and have to go through message or email

KUK106381331

I ordered a dress from them and decided to return because it was too big. I send this item back early May 2026 for a store credit not even money back. store credit so i could purchase again from them. Up until this very moment i am writing the review, they have not issued any credit and all i keep getting from them is technical issues with printing the gift certificate. If i don't email them they don't and if i do, they tell me they will respond within 24 hours. sometimes it feels like their customer service email is a scam. I am highly disappointed in them. even these lesser stores will honor you what their refund or return policy is within a couple of days or week.

Terrible returns and refunds service - still haven't got my money back nearly a month after returning the goods

I ordered a suit from Karen Millen (KUK106308064) but had to return the suit as I didn't like the product and the sleeves on the jacket were too puffed up. I processed the return on 12 June 2026, posted it the same day and they have not sent my full refund, nearly a month later. There was no acknowledgement of receipt of the return, but thankfully the courier they used, DPD had a tracker, which helped confirm the package was delivered.

It is outrageously poor service from a retailer that sells way above averagely priced clothing. The service I have received has definitely put me off ordering from them directly. It is incomprehensible why they don't care about their customers.

The delivery was extremely fast, but unfortunately, the item arrived defective. However, I received excellent support from Jade regarding this issue and got help within just an hour. We quickly reached a fair solution, and I really appreciate the smooth communication.

I now hope and expect that the refund will appear in my account within the promised timeframe. Thank you, Jade!

My parcel from Karen Millen got lost by Evri. I was so pleased that KM resent me the order.
When the order arrived the bag was ripped and one item was missing.
I've contacted KM customers service, sent them a photo for the bag and they refunded me the item.
There were few other things regarding returning and refund but they were absolute great dealing with it. Thank you so much.

I find this staff-Jade very efficient and helpful because he resolved my issue promptly.