Karen Millen Reviews 

Dear Karen Millen

I am writing to formally complain about your unacceptable failure to process my refund for order KUK106176905.

The returned item was the Plus Size Floral Print Silk Cotton Strappy Woven Maxi Dress, valued at £186.15, which was returned on 7th April 2026. I have already received email confirmation acknowledging the refund, yet the money has still not been returned to my Klarna balance.

I am extremely frustrated and disappointed by the very poor level of communication and customer service I have received throughout this matter. My emails have bounced back, and the information available on your website has been inadequate and unhelpful. Meanwhile, I continue to receive marketing emails encouraging further purchases while you retain money that should have been refunded weeks ago.

This delay has caused significant inconvenience and is completely unacceptable. There appears to be no clear or effective way to resolve this issue through your customer service channels.

I now require this matter to be resolved immediately and my refund processed without any further delay. If this issue is not resolved urgently, I will have no hesitation in sharing my experience publicly through Trustpilot, Google Reviews, and other relevant consumer platforms.

I expect a prompt response and confirmation that my refund has been issued.

Nice dress but return cost me over £10. I wasn't aware about is. Long waiting for refund

Please don’t waste your time and money purchasing from Karen Millen. What used to be a reputable fashion brand certainly isn’t any more. The refunds process is an absolute shambles and you can only speak to AI - which doesn’t resolve anything - and just incessantly asks the same questions. No promo codes work (even the ones displayed on their own website or Blue Light Card). Awfully long process to get money back, would be easier to shop high street.

Bought a dress in a size medium (correct size according to their size guide). I paid for next day delivery and it didn’t arrive the next day. When I tried it on anyway just to see if it fit, I could have fit another 3 people in the dress. Returned it 2 weeks ago and still no refund. Better experience from shein at rock bottom prices. Definitely would expect better from a ‘brand’. Strangely though if you want a refund to your card it’s 14 days after they receive it but if you want a credit note it’s 24 hours!? Complete scam of a company

App is awful
They used to be good but now they have changed the app , promo codes does not work and when you try to contact customer service they don’t read messages , they kept on sending copy and paste messages and when someone finally “ read “ the complain , even though there is a problem with the app instead of fixing they want you to buy and email them for a refund . Absolutely not acceptable, if you change your app make sure customer can convenient navigate and purchase items without hassle or misleading about extra discount which clear does not work and you guys still wanna us to make an order and then email to get a refund !! What a joke !!!

Kai was very helpful today on WhatsApp. Helping me with a query.

Do not purchase from Karen Millen unless you are absolutely sure you are going to keep the item.
I returned an item they confirmed it was received it on the 15th May, it has taken them until today 24th to “process” my return & will take them another 5 days until they will actually give me MY MONEY back.

Update 26th May: Do not purchase from Karen Millen the Support is just awful. They upgraded their software prevenging me from returning a item and i am still waiting for support months later, i get emails to say you are in the QUEUE. So far 42 emails from them its just terrible responses like check your spam and now they are saying its too late when the problems was Karen Millen Support and Online System Upgrade

I purchased an item online from Karen Millen in January and attempted to return it within the return period, however my account had apparently been disabled/removed or was no longer accessible after their online system changes.

Because of this, I could not access the return portal or track my order properly. I contacted customer service multiple times explaining that I was unable to return the item due to a technical issue on their side.

The responses were extremely poor and repetitive. Eventually I was told the issue had been sent to technical support and to “check my spam folder,” but nothing was ever resolved. Months later I am still receiving the same unhelpful responses and remain stuck with an item I tried to return properly.

What is most frustrating is that this was not a case of simply missing a return deadline — I actively tried to return the item and repeatedly contacted support during the return period, but Karen Millen’s system/account issue prevented me from doing so.

Very disappointing customer service and support experience for an online retailer of this size. I am discussing the issue with support again and I am getting the same level of poor customer response.

Why would you buy of a large company like Karen Millen if they provide this level of support.

Extremely disappointing international return experience with Karen Millen.

I returned part of a large order from Romania to the UK and paid approximately 340 RON for the initial return shipment.

Unfortunately, the return was apparently not successfully received or processed, and customs authorities later applied import charges of approximately £340 for the parcel — despite the fact that it contained returned goods from an order worth around €1100.

What disappointed me most was the lack of practical support and communication during this situation. I received no real assistance in resolving the customs issue or helping prevent the parcel from being returned.

As a result, I had to pay an additional 399 RON simply to receive my own items back.

In total, the entire return process became extremely stressful, confusing and financially unreasonable for an international customer.

For a premium fashion brand, I expected a far more transparent and customer-oriented international return experience.

I would strongly advise customers outside the UK to carefully consider the risks, customs complications and potentially very high return costs before ordering.

Sadly, this experience completely changed my perception of the brand.

Personally, after this experience, I would be very cautious about ordering from Karen Millen, Coast or Debenhams, Boo Hoo online again due to the stress caused by the returns and refund process.
I did eventually receive my refund from Karen Millen, but the process was extremely stressful and slow.

My return was delivered to their warehouse on 8 May, but for quite some time I received very little meaningful communication and became increasingly concerned after reading many similar reviews online. It was only after I informed them that I had opened a dispute with my bank that I finally started receiving proper responses to my emails and updates regarding my refund.

Eventually I received confirmation that the refund had been processed and the money did arrive, although deductions were made for delivery and Seel protection. I personally do not recall selecting the Seel option during checkout, so this was frustrating to discover when my refund arrived.

My advice to other customers would be:

keep all return tracking proof
save screenshots and emails
monitor your bank account carefully
and escalate through your bank promptly if communication becomes unclear.

Absolute rip off company, excessive extra postage costs if you don’t untick the box for “safer postage” the charges are ridiculous, and the customer service is a total waste of time, companies like this don’t deserve the business would not use again

It was a bit tricky to return my item but Jade was of great help, she made is easy explain and done the process all I had to do is to scan a barcode and send the parcel back in the post office. Thanks

My money has been taken. In December 2025, I purchased some dresses through Klarna and returned all items to KM. They refunded me with gift vouchers, which I did not request. I was blocked from reporting the return to Klarna, resulting in full payments being taken for items I no longer possess. I find this situation appalling. I lodged a complaint with Klarna, who promised to seek a resolution. I also complained to KM, but it was a complete waste of time. I genuinely cannot comprehend how companies like KM consider this to be acceptable.

The worst service ever.
I bought a hat for my mum. I didn't want to register or anything, so i just used applepay to pay. They only added the premium delivery service, and although the online distance selling regulations say you have 14 days to change your mind... Karen Millen refused to give me back my money or cancel the order - just minutes after i realised what they had done.
Customer care isn't of a high quality. They just said i'd selected it, added it to basket in 3 steps (when I hadn't - they'd added it on as the standard option on applepay) . They are above the law, and I would have paid for delivery, but not a years worth!!
NOT HAPPY :-(

I contacted customer service via social media and my query was answered within minutes even after 7pm. Thank you to Kai for resolving my issue so quickly.

I accidentally sent a high value Barbour coat back to Karen Millen through their returns service. I contacted them the very same day I sent it, explained what had happened, and asked if they could help before it reached their warehouse.
At first, their short replies made me think they understood the situation and that someone would look out for it once it arrived. Looking back, it now feels like I was just being given quick template responses and brushed off.
The tracking showed the parcel had arrived with them, but after weeks of chasing, I was simply told they could not find it and could not help any further.
I completely accept that sending the wrong item was my mistake, but I gave them notice straight away and did everything I could to help them locate it. A tracked parcel showing as delivered into a returns warehouse should not simply disappear without a proper investigation or explanation.
There seemed to be no real effort to investigate, no proper escalation, and then they stopped replying altogether.
Absolutely no proactivity, no forward thinking, and no care. That is what sets Karen Millen’s abysmal customer service apart.
My family have bought from Karen Millen regularly, so this has been really upsetting. Mistakes happen, but the way this was handled felt cold, dismissive and very poor for a brand like this.

Its been three months they decided to process my refund through a gift voucher. I have been back and forth no phone number they keep saying the same thing throigh facebook messanger. What a joke. Noone listens. I want my money back please. Very disappointed with their service

My wife ordered a dress from u so first of all the original price was under 200 dollars and by the time I actually checked out it somehow costed me 241 it felt like I got scammed then when it arrived the coloring was different and it was a cheapish material so I returned it and they gave me back under 200 bucks so all in all a complete waste of time and money

I had an issue with my purchase and contacted customer service
Jade responded to my query and was incredibly helpful and supportive
She made the process quick and easy
Thank you Jade!

I have purchased from Karen Millen previously and generally found the products good quality, albeit very expensive. However, my recent experience with customer service was extremely disappointing.
I purchased a jumpsuit for my wife that is frequently out of stock. Directly on the product page, a 20% discount code was advertised underneath the item price, yet the code would not apply at checkout. My 25% Blue Light Card discount also failed to work.
When I contacted customer services and provided screenshots clearly showing the promotion displayed on the item page, I was simply told the item “was not part of the promotion”. The responses received were dismissive and inconsistent, despite the evidence provided.
Had the item not been so difficult to obtain in stock, I likely would have cancelled the purchase entirely.
Very disappointing experience from a premium-priced retailer.