Karen Millen Reviews 

Hi today I am giving KM 5 stars as Jade at customer services was excellent. They resolved my issue very quickly.
The quality of clothes is superb, outstsnding actually. I wish I knew they did larger sizes much sooner. Allison, Glasgow

Having ordered three separate items from Karen Millen over the last five months I am surprised to see so many negative reviews. This has not been my experience at all.
Both coats I ordered were delivered in perfect condition, neither creased, nor crumpled and both were excellent quality and extremely stylish. I also ordered jeans which I have worn quite consistently and these jeans retain their shape better than any jeans I have previously purchased and believe me there have been many. All of these pieces were delivered within 48 hours.
I really like the quality and style of Karen Millen clothing and very much enjoy shopping there.

The prompt and excellent customer service cannot be beat! Jade W. was so very helpful, professional, and pleasant. Karen Millen has earned a new customer for life.

I have to say, Kai was incredibly helpful with regards to my online returns very professional and pleasant

Orders arrived wrapped up in cheap plastic bags including boots and sandals. Sandals damaged. Dresses were not good quality. It felt like I ordered from Temu! The belt that came with a dress came folded and left wrinkled marks on it- disappointing. The boots that's supposed to be Wallis brand doesn't even have any name on it very generic.
It'll be the last time I'll order from Karen Millen again .

Bought a £400 dress for my mum for my wedding and it came damaged. I tried to get help from there customer services and they were terrible. I have returned the dress over 2 weeks ago and they are refusing to give me my money back. DO NOT USE THIS COMPANY.

It is not the same Karen Millen as it used to be

I placed an order and I expected the delivery in 2-3 working days. It took over 14 days to arrive so was too late for the holiday I wanted it for. Really annoying too that I had to pay to return the item too.

I will never buy from them again. The customer service was useless just kept telling me to wait.

You originally paid Karen Millen £25.23 GBP on
23 April 2026. View receipt
Refund total
Refund from
£13.25 GBP
£12 deducted; postage £4.99, protected delivery charge £2.99 and a restock cost of £4.
I accept the loss of the postage but the rest is outrageous and I won’t buy from them again.

Extremely disappointed. I paid for express delivery, yet my items took 14 days to arrive—far too late for the event I needed them for. To then be charged a return fee on top of the delay is unacceptable. I won’t be shopping with Karen Millen again; a very poor customer experience.

Dreadful. Whatever you do dont buy if you want a refund. Customer services Dreadful, the chat function doesnt work and you get no help.
Impossible to get any assistance.

Returned a dress £86, waited for 10 days then they refunded £86 on credit card that was PENDING for over 10 days, now the refund has disappeared and Karen Millen have my money back, raised this with customer service at Karen Millen to be told this can take another 8 days to investigate, I will be going to Trading Standard ... ... AVOID this company

Horrendous company …avoid at all costs !!

You’d be better just throwing your money in the bin !

5 weeks I have been fighting this sham of a con artist company they call Karen Millen !

I’ve contacted Evri
I’ve contacted Karen Millen
I’ve contacted Karen Millen OBE
I’ve contacted Mahmoud the owner of Debenhams group that owns Karen Millen
I’ve contacted the police
I’ve contacted my credit card company
I’ve contacted Seel the refund co they deal with

£700 I’ve literally lost trying to fight to get my money back!

Evri lost my parcel either that or Karen Millen never sent to them !

5 weeks I’ve been fighting to get my money back it’s disgusting how they treat customers !!!

AVOID AT ALL COSTS !
Con artists !

This is not the Karen Millen we all knew and loved!

Con artists !

Just keep fobbing me off !
The stress is unreal !

Even SHEIN and Temu treat customers better than these con artists !!!

Just avoid the stress for the sake of a dress ..
best just going to Zara, buying it, trying it on then if doesn’t fit you just refund at a till !

Not this sham of a con artist family from Manchester …
Mahmoud and Philip Green
just bought all the shops stripped them of assets stole money and then just all moved to Monaco/dubsi/USA with our money !!!!!!

No telephone number
Customer service AI

Absolutely a joke !!!!

Save yourself stress and hassle - avoid !!!!

I am going to make it my mission to let everyone know how bad this company is - so no one else looses their money. I am going to post every day on instagram till someone takes notice and does something about this awful company ! My comments are on instagram! If you have also had a bad experience please support me and post or comment on Instagram ! I am going to make sure no one else looses money from this shameful Manchester family who run boohoo and Debenhams and Karen Millen etc …

We are not here to fund that families lifestyle ! Con artists !!!!

If I could put less than 1 star I would do that.
It used to be wonderful company in 2000 but not anymore. First of all, I paid about 150 euros for a dress and it came with an ugly plastic bag worse than the ones they use on Temu 😭 so disheartening
Then, I tried to return the dress back as it was too large and it turned out that I have to pay other 150 euros for delivery as I’m located in Europe. When I tried to address this to customer service this just repeated the same that this is the only option. However, I’m not satisfied with this option. How is it possible that I pay more for delivery than for a dress??? Do they also pay same amount to send it to Europe???? This is just unacceptable!!!!!
If you are in Europe don’t buy anything there online!!!!!!

Dreadful.

I have proof that I returned parcels via Royal mail.

Small claims court next. It seems as though after 20 plus emails, all i get is " we will contact the warehouse, please allow"
Can't believe it's ended up like this. Massive KM fan. Completely disappointed.

Sent the wrong dress, immediately sent back but had to chase twice for a refund

I had a little issue to send back an item and Jade in customer service was very helpful and sorted my problem out.

Very disappointing experience. Often instead of a refund KM offers gift cards/vouchers, but in my case, none of them worked. Either there was no pin provided or the code wasn’t recognised by the system. The most disappointing thing is that Customer service failed to resolve the issue with the gift cards/vouchers and refused to provide any refund, this resulted in several hundreds pounds loss for me. They simply lost a premier customer as I will never purchase from them anymore. Be cautious about accepting refunds as vouchers — you may end up being unable to use them and out of pocket.

Generally nice clothes but if you have to return something it’s awful. I paid an extra £4.41 for “worry free returns” after going round and round in circles with their website, eventually I managed to arrange to trip my parcel off at an inbox locker (I had to pay £2 for this). My parcel was received by Karen Millen yesterday. I’ve had no acknowledgment from them, can’t get through to customer services, chatting to a useless bot on Facebook and there are absolutely no updates only account on the app.

Do better Karen Millen. Your clothes are expensive and your worry free returns was added to my order without my realising, was too difficult to cancel and in the end it has not been “worry free”

Poor service, poor communication. Poor customer care.

Returns policy not clear at all. Ordered dresses from the same concession store but had to return individually, each parcel costing me. Wouldn’t have needed to return multiple parcels if a dress hadn’t arrived damaged. Won’t be using Karen Millen to order from again