Karmaloop Reviews 

831
TrustScore 2 out of 5

2.0

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Rated 2 out of 5 stars

The Website was not functioning correctly. I only could view the opening page of any search, every time I would select "next page" the next screen would not load. Making my shopping experience limited... See more

Rated 4 out of 5 stars

At first I thought the company was a scam because I ordered from their site and it took my payment but gave me no order number, no shipping info and the customer service line was a joke, it just kept... See more

Rated 1 out of 5 stars

I’ve been using Karmaloop for over 15 years but haven’t made a purchase since 2013. Unfortunately, it seems like they have gone downhill. You can blame Covid, but communicate more effectively. I... See more

Rated 1 out of 5 stars

They are not efficient. They do not contact you back when they say they will. I've historically had perpetual complications with my orders. They do not prioritize the needs of their paying customers... See more

Company details

  1. Streetwear Store
  2. Clothing Store

Information provided by various external sources

Karmaloop is the largest Streetwear Store, Carry the Top Brands and Styles that is relevant in today's fashion


Contact info

2.0

Poor

TrustScore 2 out of 5

831 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.0

All reviews

(831)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

good experience

good experience. wish had more free shipping oppurtunities, with less specifications.

March 10, 2018
Unprompted review
Rated 1 out of 5 stars

They mislead you into thinking the…

They mislead you into thinking the registration coupon applies but then they exclude it for all the good items.
Not cool

March 10, 2018
Unprompted review
Karmaloop logo

Reply from Karmaloop

Hello,
We have tried to contact you over the phone leaving you a voicemail with important order information. Please give us a call at 844-625-5667 our hours of operation are 7am-5pm PST. We look forward to your call back.

Rated 5 out of 5 stars

Better than Plndr

Better than Plndr. Ordered the exact same thing on plndr and it didn't go through, even though I put in the same information. Knowing how band their customer service is, I wouldn't put it past them if someone was using my credit card info to make purchases that I am unaware about. At this point I just use plndr to find out the brand name. How are they under you guys with such poor service??? Ya'll should either sort them out or cut them off before things get worse for the customer, and worse for you guys at Karmaloop because you're associated with them. Fix that!

March 7, 2018
Unprompted review
Rated 1 out of 5 stars

Karma, Indeed.

Super bummed I took the click bait on this advertising. The Converse shoes didn't fit my son. When I sent the *brand new shoes* back, they wouldn't give me a refund for the $64.00. Instead, they gave me "store credit" -- minus the $10.00 shipping fees. Nevermind that I spent $16.00 shipping the ill-fitting ones back. $26.00 in the hole...and still no shoes. So now I'm stuck shopping from this company again -- bitterly spending $54.00 -- just to recover my losses. I will never shop with them again. I don't recommend you do either. You deserve better karma.

March 5, 2018
Unprompted review
Karmaloop logo

Reply from Karmaloop

Hello,
We would like to look into this matter, the number provide on the order doesn't seem to work. Can you please call us at 844-625-5667, we are open 7am-5pm PST.

Rated 1 out of 5 stars

Never sent my order and only partially refunded me TWICE with no explanation

I've been shopping with Karmaloop since 2012 but they've gone downhill lately. When they hadn't shipped my order after 2 weeks I contacted them to ask about it and had to send several emails before I got a response. Their response was for me to cancel my order and reorder. Before I could decide they cancelled my order for me without asking.

After I reordered I realized that they only partially refunded me. While I was sending several emails trying to figure out why I was only partially refunded, they then cancelled my reorder and only partially refunded me AGAIN. So they took my money for 3 weeks and then basically stole money from my orders TWICE with no explanation. It got so bad I had to contact PayPal to intervene. I'm never ordering from Karmaloop again.

March 3, 2018
Unprompted review
Karmaloop logo

Reply from Karmaloop

Hello,
We do apologize, we have sent you a personal email with more information on the matter.

Rated 3 out of 5 stars

Order international shipping (3-5…

Order international shipping (3-5 business days and the order took over a week to arrive , as well as came missing one of the products ordered for whatever reason. Saw I was reimbursed the money for it but was disappointing

March 2, 2018
Unprompted review
Rated 5 out of 5 stars

Misunderstanding

Karmaloop thank you for contacting me immediately and resolving the issue. ...I will be back

February 27, 2018
Unprompted review
Karmaloop logo

Reply from Karmaloop

Per our conversation, we adjusted the transaction on what was agreed on.

Rated 1 out of 5 stars

The line of communication with their…

The line of communication with their 3rd party vendors are HORRIBLE..... Though the discount is good, orders could take anywhere from 1 to 1.5 months just to be completely be processed and shipped. If you were to weigh out the "time-value" of money, it is better to go elsewhere to maximize the most utility. I'm not being a hater too, this is my honest review.

February 26, 2018
Unprompted review
Rated 2 out of 5 stars

Had to constantly re-enter my payment…

Had to constantly re-enter my payment info when I wanted to add to cart.
Dissapointing when you find out all of the merchandise that cant be shipped to Canada.
Shipping to Canada considered international, and the ludacris charge that follows.
When I entered the discount code it appeared to raise the shipping cost.So I refreshed the page and didn't enter the promo code.

February 26, 2018
Unprompted review

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