Kaspersky UK 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I had already complained that Kaspersky had charged me for something of no use to me. I complained to Kaspersky and my money was immediately refunded.Well done Kaspersky. I did not know anything abo... See more

Rated 1 out of 5 stars

The company's website shows a 'contact us' section. This is totally disingenuous. It only ever leads to FAQs. There is actually no customer service. For the money charged there should be proper cust... See more

Rated 4 out of 5 stars

Kaspersky products are very good I use most of them, Total Security, VPN Sometimes dealing directly with Kaspersky can be a little challenging, always directed at a bot, which I hate because you nev... See more

Rated 5 out of 5 stars

The Security suite is excellent. It offers the required security and rich features to protect devices. However, a few minor irritants need to be settled. 1. Nowadays our kids go out of the country t... See more

Company details

  1. Software Company

Information provided by various external sources

Kaspersky is a global cybersecurity company founded in 1997. Kaspersky deep threat intelligence and security expertise is constantly transforming into security solutions and services to protect businesses, critical infrastructure, governments and consumers around the globe. The company’s comprehensive security portfolio includes leading endpoint protection and a number of specialised security solutions and services to fight sophisticated and evolving digital threats. Over 400 million users are protected by Kaspersky technologies and we help 270,000 corporate clients protect what matters most to them. For more information, please visit Kaspersky's official website www.kaspersky.co.uk.


Contact info

All reviews

(13,209)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

seamlessly works

Seems to seamlessly work without too much configuration although on install, it does not like the presence of malwarebytes on the hard drive.
Malwarebytes is only used once in a while to do a spot check and is not running all the time but Kaspersky is not amused at its presence.
It can be confusing to find some tools as they can be buried deep in the menu.

October 18, 2022
Rated 1 out of 5 stars

Do Not Use Password Manager

Total Security seemed fine for last 3 years but suddenly Password Manager refused to accept my login PW. Kasperky saying I have forgotten although I have to enter daily when I turn on my PC. Was advised to create new storage with all data lost. And a 'Sorry for the inconvenience' msg. Still subscribed for another 18 months which they refuse to refund!

November 16, 2022
Unprompted review
Rated 3 out of 5 stars

Cancellation Seems Impossible

I am a long time subscriber but I need to cancel. They just do not accept my password or order number. I need to speak to them personally. The phone number I saw will not connect . I have been through my bank statements and no Kaspersky. So I must have used my only credit card and that whole number and account has changed. Kaspersky is not clear about contacting them. What do I do? My sub is up in December but they say I have only until November 25th to contact them. I have been a good customer but the laptop I used is no longer working and I just want to cancel but I have now tried for nearly an hour. No joy!

November 16, 2022
Unprompted review
Rated 5 out of 5 stars

Best Protection Available

I have tried a number of security products on my PC and always come back to Kaspersky. It is light on the processor and very unobtrusive, whilst picking up problems other software does not detect. I am a private individual user, not a company, and see no problem in Kaspersky's origins.

November 16, 2022
Unprompted review
Rated 1 out of 5 stars

I personally dont think these companies…

I personally dont think these companies know what they are doing. The product didnt pick anything up on my mobile which had been hacked. I've previously used them and paid a subscription when I had problems with another phone. They were not interested in helping me. I think their technology is too far behind what is out there now. Everyone should be tech savy now, and take their bank cards off their phones, its not safe.
Sorry Kaspersky UK: you asked for a review. Personally, I think you should update the quality of your product with the times for cyber security, otherwise your product is just a waste of time.

November 14, 2022
Unprompted review
Rated 2 out of 5 stars

Unable to add extra devices. Series of issues.

Used Kaspersky for many years. Changes in adding more devices. Problematical. Android phones unable to uninstall Kaspersky and start again. Why is it so difficult? Codes seem not to be accepted. Parallel Technical issues with VPN service that repeatedly locks and have to reboot laptop recently. On Android password manager also issues. Last year I just used QR codes / links and added two phones and a tablet in less than 20 minutes. Now I need technical advice.

November 7, 2022
Unprompted review
Rated 3 out of 5 stars

I feel I am paying twice for the same…

I feel I am paying twice for the same items. I upgraded the VPN but then a couple of weeks later, my yearly subscription came saying I already had it. There should be some control in place so this cannot happen. My VPN wasn't working until I upgraded to Premium version from the free one, but now I realise it should have been working already as I was paying for it in my yearly subs. Also my sub wasn't due until 27th Nov but was taken on 4th, so now I think I may have 2 of those running too with different dates

November 4, 2022
Rated 5 out of 5 stars

Very impressed!

Have been with Kaspersky for almost a year, using first Total Security; Upgraded at weekend to Premium as I've been so impressed with the program. Excellent assistance, very quick to help online or phone. Can't beleive how much there is to it compared with other Anti virus programs I have used in the past!! Highly recommend 👌

November 5, 2022
Rated 3 out of 5 stars

hi i have just renewed but have no…

hi i have just renewed but have no activation code has this been discontinued you have a new format aswell is this correct---do i need a code to renew---i have downloaded the standard application a few times---i have it now but it disappeared when i went onto the computer-today-and so had to download another application also does not show i have used the application on two android phones---i used my QR scanner--both phones saying we have so many days left of a free trial which we both dont want---anyway hope you can help !!

November 6, 2022
Rated 5 out of 5 stars

One of the best Antivirus software…

I am using this software for more than 5 years. I feel safe for me and my family. It didn't make system slow. It is easy to install and easy to use its features. The price is also reasonable.

November 6, 2022
Unprompted review
Rated 1 out of 5 stars

Recurring billing even though i…

Recurring billing even though i canceled they still use recurring billing. their web site is very hard to navigate and canceoling subscription is dam near imossible. i regrett the day i ever bought their product.

October 23, 2022
Unprompted review
Rated 1 out of 5 stars

disappointment

i could not find the anti-virus section, northevirus update section, i could not get the app to work, i could not access the vpn immediately. Having used Kaspersky anti-virus for years i am greatly disappointed with the current (Premium) offering. I feel that i have totally wasted my money on what appears to be a load of rubbish

November 5, 2022
Unprompted review
Rated 3 out of 5 stars

Skammed

I was not happy that I still had over 300 days of my
Kaspersky Total Security still running until March 2023 but I could not download after a lock up on this computer and had to download Kaspersky Plus to get protected again.

November 5, 2022
Rated 1 out of 5 stars

BAD SAFETY…

you are supposed to protect us from harmful websites but you failed and I will make a complaint against you for this
Very disappointed in your security .

October 31, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look