Kaspersky UK 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I had already complained that Kaspersky had charged me for something of no use to me. I complained to Kaspersky and my money was immediately refunded.Well done Kaspersky. I did not know anything abo... See more

Rated 1 out of 5 stars

The company's website shows a 'contact us' section. This is totally disingenuous. It only ever leads to FAQs. There is actually no customer service. For the money charged there should be proper cust... See more

Rated 4 out of 5 stars

Kaspersky products are very good I use most of them, Total Security, VPN Sometimes dealing directly with Kaspersky can be a little challenging, always directed at a bot, which I hate because you nev... See more

Rated 5 out of 5 stars

The Security suite is excellent. It offers the required security and rich features to protect devices. However, a few minor irritants need to be settled. 1. Nowadays our kids go out of the country t... See more

Company details

  1. Software Company

Information provided by various external sources

Kaspersky is a global cybersecurity company founded in 1997. Kaspersky deep threat intelligence and security expertise is constantly transforming into security solutions and services to protect businesses, critical infrastructure, governments and consumers around the globe. The company’s comprehensive security portfolio includes leading endpoint protection and a number of specialised security solutions and services to fight sophisticated and evolving digital threats. Over 400 million users are protected by Kaspersky technologies and we help 270,000 corporate clients protect what matters most to them. For more information, please visit Kaspersky's official website www.kaspersky.co.uk.


Contact info

All reviews

(13,209)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

so far good

The security is good was a bit annoying in the beginning as it kept telling to restart the computer but then it was good.

October 23, 2022
Unprompted review
Rated 5 out of 5 stars

Good

Since using Kaspersky I have not had any problems with my computer. It has given me confidence when using the web.

October 24, 2022
Rated 1 out of 5 stars

Save your selves, avoid...

Absolutely horrendous experience
Customer eervise is NOT 24/7
Ongoing issues with blocking 3rd oarty aps unresolved for years
Constant Pop-ups and nagging to buy additional services
I wish I haven't ourchased it ..

October 24, 2022
Rated 5 out of 5 stars

Very trustworthy. Even more effective.

Russian tech companies such as Kaspersky have gained a bad reputation during the past year due to the war, being labled as spyware and backdoors among other nonsensical titles.

As I have been a user of Kaspersky and Yandex products for around a year now, I can confirm that they are completely trustworthy. Infact Yandex (another large russian tech/software company and competitor to Google) has done a great deal to change Russia's stance on online privacy as a whole, making Russian net privacy tighter than ever for foreigners and mainlanders alike.

As for the quality of Kaspersky's apps and services, they are superb and rival any sort of western affiliated product I have used in my lifetime. Everything produced by Kaspersky is very user friendly and accessible, the style of the software is great and I would happily keep paying for their software for years over.

Overall, as a citizen of the United Kingdom, I am very satisfied with the products and services that Kaspersky provides.
Thank you for everything you bless the internet with!

October 23, 2022
Rated 5 out of 5 stars

peace of mind with Kerpersky

Have been using Kaspersky for the last 15 years, if you want a security suite to protect your privacy and security online there is no better, for value and ease of use it's my go to every time.

October 22, 2022
Rated 2 out of 5 stars

Wished to combine phone,laptop and…

Wished to combine phone,laptop and desktop into 1 payment but nothing on site to help.
Recently purchased seperate kaspersky for new laptop but laptop had to be returned so i have paid for something I no longer have and again there was no help to transfer this over
I always have kaspersky security never had anything else and Im not good at computers, however I tried for 2 hours to sort this out with no success

October 10, 2022
Rated 2 out of 5 stars

God help us all

Firstly, customer services are pretty naff. The download wasn't straight forward either. Kaspersky found incompatible software, it kept telling me it was deleted, but it wasn't removed as stated. It wouldn't let me save the key code because something to do with auto-renewal, eventually when my license had expired, it accepted my activation code straight away, why it couldn't be done like this in the first place, probably because it is Russian. I have given it 2 stars because of the hassle it brought me. As I am writing this, yet again an incompatible software has been found, yep .... it's the same one, but Kaspersky keeps saying it is deleted after my reboot, then it checks again and finds it ....... I give up

October 21, 2022
Rated 5 out of 5 stars

Auto-renewal cancellations

I recently bought a new MateBook and needed to cancel auto-renewals on one already dead, and one dying machine. It's something I was unsure how to tackle but luckily came across the clickable gateway to Kaspersky Lab Support. Within a matter of hours of providing the two activation codes, Douglas and Darwin had arranged the cancellations and confirmed the license for my new machine was active. A really first-class service. I'm pleased to have chosen, and continued to use, a Kaspersky anti-virus program since I started with a home computer over fifteen years ago.

October 19, 2022
Rated 1 out of 5 stars

Charge you unreasonably

I paid for 12months subscription for the Kaspersky software but since got the software my phone kept frozen. So deleted the account to stop automatically renew and removed the software from my phone. But couple of days later, they charged me again about 30 pounds without any notice!!!

October 22, 2022
Unprompted review
Rated 5 out of 5 stars

Great!

Used Kaspersky on android for a few years now and never had a problem. Fast updating and scanning and very easy to use. Will continue to use for the foreseeable future.

October 22, 2022
Rated 5 out of 5 stars

Back to Kaspersky and now feel safer.

After using Kaspersky for a number of years I decided to try another security suite, but I'm back, you can't beat Kaspersky Total Security.
I particularly like the safe banking module with it's green border and the virtual keyboard. You know you are safe with it.

October 20, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look