Every single self account transfer gets flagged instantly and they demand the same endless documents over and over again. They have frozen my funds and a large amount of my money is stuck. I can't eve... See more
Company replied
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See what reviewers are saying
For over two weeks I have find it difficult to withdraw from this platform. I thought I was at the right place but now I have discovered that they are manipulators that only want to rip you off your m... See more
Company replied
KAST is an amazing global money app. I use it globally. I would like them to offer more direct EUR or EURC integrated card PoS services as I'm based in the EU mostly. Overall, it's superb most of the... See more
Company replied
Not the best crypto fintech in terms of fees, but offers a variety of onramp/offramp methods, which is good enough for me to have an account. Application was quick and mostly smooth. There are some qu... See more
Company replied
You should know
2.5
Poor
143 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically takes over 1 month to reply
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Locks up your funds on the pretence of…
Locks up your funds on the pretence of reviewing and is unresponsive when you question them. Scam company, do not use.
Go to Crypto.com. At least they're legit
October 10, 2025
Unprompted review
This app is a scam
This app is a scam. I deposited 150 USD into the account, and after that my account got blocked. They didn’t give any reason for the block, and now I can’t access my account anymore. That money is just gone.
October 3, 2025
Unprompted review
Reply from KAST
We’re sorry you’re dealing with this, we understand how stressful it is to lose access right after a deposit.
KAST is not a scam, and funds are not “just gone.” In some cases, accounts can be temporarily restricted by our security/compliance systems, and we may not be able to share full details publicly.
We can’t review account-specific information here on Trustpilot, but we can help you resolve this as quickly as possible. Please email our Support team at support@kast.xyz from the email address linked to your KAST account and include:
- the phone number/email on the account
- the date and amount of the deposit ($150)
- the transfer method and any transaction ID / reference (or a screenshot)
Our team will review the restriction, locate the deposit, and guide you through the next steps to regain access or recover the funds.
My Experience With KAST Card After One Month
I’ve used the KAST card for about a month, and unfortunately, I do not feel comfortable continuing with this company.
1) Customer Support
The customer support is extremely poor. Based on my interactions, KAST feels like a very young company with staff who are not properly trained. Responses are often brief, unhelpful, and at times rude. Instead of addressing the actual question, they provide generic replies that drag simple issues into 30-minute conversations. In comparison, a well-trained support team from an established company would resolve such queries within 1–2 minutes. If you happen to get connected to an agent named Mia, good luck — it was not a pleasant experience.
2) App Design
The app interface is overly simple, dull, and poorly organized. Information is unclear and scattered, which gives the impression that KAST rushed the app to market without proper planning, possibly just to attract investors. This lack of refinement raises doubts about the company’s long-term stability.
Conclusion
At this stage, I will not be adding more crypto to KAST. There are other companies offering better customer support, more reliable apps, and stronger overall features.
September 25, 2025
Unprompted review
Reply from KAST
We’re sorry to hear this was your first month with KAST - and thank you for taking the time to share detailed feedback.
On Support: this isn’t the standard we aim for. We’re taking your comments seriously, including the tone and the time it took to get answers. If you’re willing, please email support@kast.xyz with the phone number/email on your account and the approximate date/time of the conversation so our team can review what happened and follow up appropriately.
On the app experience: we hear you. KAST is built to be simple, but “simple” should never feel unclear or disorganized. We’re actively improving how information is presented in-app so it’s easier to find what you need quickly.
If you decide to give KAST another try, we’d like the chance to make this right.
scam alert just opened an account got…
scam alert just opened an account got received 100 usd from a friend revolut account and they blocked and took the money
September 18, 2025
Unprompted review
Reply from KAST
Hello Ahmed,
We’re sorry you’re dealing with this, we understand how alarming it is to have an account restricted right after receiving funds.
KAST is not a scam, and we don’t “take” customer funds. In some cases, new accounts can be temporarily blocked by security/compliance checks (especially around incoming transfers), and we may not be able to share specific details publicly.
We can’t review account-specific information here on Trustpilot, but we can help you resolve this. Please email our Support team at support@kast.xyz from the email address linked to your KAST account and include:
- the email/phone number on the account
- the date and amount received ($100)
- the sender’s bank/provider (Revolut)
- any transfer reference/receipt or screenshot
Our team will locate the transfer, review the restriction, and guide you on the next steps to restore access or recover the funds.
Terrible experience. Don't use it.
I ordered the physical card, but it never arrived in my home.
I tried to open the vitual card in the wallet app, but it gives an error everytime I try to do it.
I made one referal and NEVER received one single cent of reward from this person's use of the card.
I was supposed to receive 2% of cashback over my expenses. Again, I NEVER received one single cent.
They simply don't care. They are on the other side of the world, far from our customers laws. So just forget about it and go for another one.
September 1, 2025
Unprompted review
poor app , poor support , poor kyc
poor support
poor kyc i try to kyc from dubai uae with id or drive lic and them have broken kyc system
i always easy pass any kyc in any company but kast is poor support and broken kyc system .
0 star
ticket #107571
August 24, 2025
Unprompted review
Reply from KAST
We’re sorry about this experience - we know how frustrating it is when verification fails, especially if your documents are valid and you’re trying to complete KYC from the UAE.
This isn’t the standard we aim for, and we’d like to get it fixed. Please email our Support team at support@kast.xyz with:
- the phone number/email linked to your account
- your country (UAE) and the document type you tried (ID or driver’s license)
- a screenshot of the error message (if possible)
Our team will review what happened, help you complete verification, and make sure you get a clear explanation instead of generic replies.
Not working
Not working, debit card payment always declined. Fast response from customer support but no solution offered. I've withdrawn my funds in usdc and it went fast. Account closed. If the virtuals cards are not working there is no sense to keep this app
August 7, 2025
Unprompted review
High annual fees and no flexibility
I was interested in getting the Solana card from Kast, but unfortunately the annual fees are way too high for what they offer. $100 for the first year and $20 after that is unreasonable compared to other options in the market. I’m not even a client yet, but I reached out and suggested lowering the fees. Please consider making your service more accessible and competitive.
July 3, 2025
Unprompted review
verificação novamente. Porque deixar depositar?
Angola enviaram um link para verificar a conta... Uma conta já verificada.
[23/05, 04:11] Kast: Can you please send us a video of you trying to login to your account?
[23/05, 09:36] Ngola Alberto: Are they only analyzing it now? +48h
[23/05, 09:38] Ngola Alberto: I am blocked from making withdrawals on the network and purchases with a card 💳
[23/05, 09:51] Ngola Alberto: It does not block access to the app, but rather blocks card purchases and cash withdrawals.
[23/05, 18:50] Kast: Hi there, kindly fill out the required information here:
May 27, 2025
Unprompted review
Reply from KAST
Pedimos desculpas pela frustração - entendemos como isso é preocupante, especialmente quando a conta já aparece como verificada.
Em alguns casos, mesmo com a verificação concluída, podem ser solicitadas informações adicionais por motivos de segurança/compliance. Isso pode resultar em limitações temporárias em compras com o cartão e/ou levantamentos, mesmo que o acesso ao app continue normal.
Para que possamos resolver o seu caso o mais rápido possível, por favor:
- preencha o formulário no link que nossa equipe enviou (ele é usado para coletar as informações corretas e encaminhar para a análise adequada);
- e envie um email para support@kast.xyz com o email/telefone da sua conta e uma breve descrição do bloqueio (cartão e levantamentos), para que possamos localizar o seu caso e acelerar a revisão.
Não conseguimos tratar detalhes específicos da conta aqui no Trustpilot, mas vamos ajudar você a concluir essa revisão e restabelecer o acesso assim que possível.
It is the best application ever in…
It is the best application ever in terms of use and their support is respectable and they respond at the same time very quickly and quickly ❤️
April 18, 2025
Unprompted review
1000$ for phyiscal card 20$ for virtual…
1000$ for phyiscal card 20$ for virtual card
1000$ for phyiscal card
20$ for virtual card In addition to this, any cards that are inactive for more than 30 days are subject to deletion.
they want your money not you as client
March 7, 2025
Unprompted review
Duplicate purchases, hold your money and blame third partiesI used the card to make online…
I used the card to make online purchases, two purchases were duplicated and the support informs that it is pending with the merchant, the merchant has already informed that the problem is the bank itself, KAST, they cannot resolve anything due to horrible support and I have approximately 89 euros and 43 euros for two weeks without being compensated and they simply shift the blame to third parties, if it is not resolved I will legally contact lawyers and you will have to resolve it in court, this is my last warning.
January 12, 2025
Unprompted review
There are many mistakes in the Android app.
The Android app has numerous errors, such as:
I keep getting an error when I log in and do not always get the OTP.
I get an error when I take out the money.
January 20, 2025
Unprompted review
Scammers
Scammers , i had more than 50$ on my kast account and they blocked it and they don't give me my money back
November 29, 2024
Unprompted review
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