Delivered within 24 hours even though I asked for 3-5 days of delivery. Shockingly good service. There can be no better experience with an online store than that, especially aware from amazon.
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Review summary
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I was looking for a certain product unavailable anywhere else, but they had it in stock 2 to be exact. Ordered it right away and they had great communication of delivery. It took a little while to ge... See more
My purchase all went spot on from ordering my weels to a super fast delivery I think kates skeats are brilliant it's was my first time with k.s. I will definitely be using this great store again and... See more
The product was exactly what I was looking for, at a competitive price. There was clear communication about when I should expect delivery. The product was securely packaged and arrived safely.
Company details
About Kates Skates
Written by the company
Contact info
12-22 Dalkeith Street, LA14 1SP, Barrow in Furness, United Kingdom
- support@kateskates.co.uk
- www.kateskates.co.uk
4.4
Excellent
834 reviews
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Swift delivery and well packaged
Swift delivery and well packaged. A great little shop we are happy to support.
September 27, 2024
Thank you
Thank you, exactly what I wanted. I am so pleased with my skates.
They arrived in a timely manner,
May 13, 2025
fast, quality and cheaper
Got some protective gear, the price was cheaper than main suppliers for the same stuff. Glad I found this website
August 18, 2025
Easy and good!
Packaged and sent in good time, great price - super happy with my skates!
July 29, 2025
No customer service
No customer service. Ignores emails & phone line doesn’t work.
Two weeks for dispatch and didn’t even send everything id ordered - luckily I paid via PayPal and was able to get my money back.
Avoid at all costs.
June 29, 2025
Unprompted review
Honest stock availability unlike a lot…
Honest stock availability unlike a lot of so called skate shops.Thanks.
July 17, 2025
Exceptionally fast delivery
July 7, 2025
Great quality skates
Great quality skates, delivered on time and with great communication, would absolutely order from here again, thank you!
June 26, 2025
Awful customer service
Do not use this company if you expect any sort of customer service, it doesn’t exist.
I returned my roller boots (had a broken wheel) on 30th May. Worn them for less than 20 hours indoors and they broke.
I’ve had 2 emails from them regarding my return. One to say they were assessing the boots to see if they were actually faulty and another one to say they were not faulty and they were replacing the wheel and returning the boots to me. It’s 3rd July and I’m still waiting.
They’ve had my money and they’ve got my boots as well.
I’ve contacted Amazon a few times to help. Up to now they haven’t done anything, despite me buying these through their website from this seller.
Read all the other 1star reviews on here, all very similar experiences.
Don’t buy from Kate’s skates, go elsewhere!
July 3, 2025
Unprompted review
Items good but service poor
Items are good quality but service very poor. Had an issue with my order and have emailed and submitted a contact form and nobody has bothered to reply to me. Very poor indeed so wouldn’t recommend.
June 9, 2025
Not true to size!
The skates are too big despite ordering the correct size. They feel at least a full size too big. I take an 5 in other skates and shoes.
Also there was a delay in delivery and the box was bashed.
I have asked to return them.
June 18, 2025
Great skates for my daughter
Great skates for my daughter. Twenty years on from buying a pair for a friend from the same site. I'll definitely come back.
June 16, 2025
I had no problems with Kates Skates
I had no problems with Kates Skates, order arrived promptly hassle free.
I actually ended up placing two orders on the same day as I’d forgotten something and someone was good enough to pick up on that and just send in one parcel.
Superb service.
June 3, 2025
When ordering a large
When ordering a large, the system has defaulted to a medium. Can’t contact Kates Skates to resolve as number is not connecting, and contact form is not sending. Have had to go through eBay instead
June 3, 2025
My purchase all went spot on from…
My purchase all went spot on from ordering my weels to a super fast delivery I think kates skeats are brilliant it's was my first time with k.s. I will definitely be using this great store again and again also my weels a bang on thanks 😊
May 29, 2025
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