Delivered within 24 hours even though I asked for 3-5 days of delivery. Shockingly good service. There can be no better experience with an online store than that, especially aware from amazon.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was looking for a certain product unavailable anywhere else, but they had it in stock 2 to be exact. Ordered it right away and they had great communication of delivery. It took a little while to ge... See more
My purchase all went spot on from ordering my weels to a super fast delivery I think kates skeats are brilliant it's was my first time with k.s. I will definitely be using this great store again and... See more
The product was exactly what I was looking for, at a competitive price. There was clear communication about when I should expect delivery. The product was securely packaged and arrived safely.
Company details
About Kates Skates
Written by the company
Contact info
12-22 Dalkeith Street, LA14 1SP, Barrow in Furness, United Kingdom
- support@kateskates.co.uk
- www.kateskates.co.uk
4.4
Excellent
834 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beware!
Ordered sunglasses for my son from this company through Amazon, broke within a few days due to a defect. Messaged through Amazon and I have been ignored. Doesn’t seem like I’m the only one who has been ignored if there is a problem!
August 19, 2024
Unprompted review
Excellent service
Great service, with rapid dispatch of a very hard to find product. Bloody good price too. Outstanding!
August 29, 2024
Great choice of products
Great choice of products, super fast shipping, would definitely shop again
August 27, 2024
Mouldy spots on white trainer's had to wash them
Mouldy spots on white trainer's had to wash them won't be buying anything from these again they where a present for my son how embarrassing to receive them in this condition.
August 12, 2024
New Wheels!
Sent me a great set of wheels and received them in two days. Price was reasonable and customer service very helpful. Nice company :)
July 30, 2024
My chain has discoloured
My chain has discoloured. I have sent an email to the address on the invoice but it has been returned unsent
August 2, 2024
What a refreshingly good company to deal with. Very good communication and received
What a refreshingly good company to deal with.
Great communication and quick delivery.
Many thanks
July 31, 2024
No complaints
No complaints, pads as described,quick prompt service. Best deal after multiple online searches, would def recommend, and I would shop there again no question
July 11, 2024
Great roller skates, fast delivery!
Very happy with the purchase, great price and fast delivery.
July 17, 2024
Smooth transaction
I used Kates Skates because they had the best price on the particular skateboard I wanted. The sale went smoothly and the item arrived 2 days after I made the purchase.
July 16, 2024
Didn’t get the order
Didn’t get the order. It’s said that it should’ve come the 20th of July and it is still not even in my country.
July 21, 2024
5 ⭐️ review
Excellent service.
Excellent quality skates.
One very happy daughter.
Would highly recommend.
July 11, 2024
Really pleased
I'm a returning customer and Kates Skates are my go to for shoes. Good selection, decent price and quick delivery by a quality courier.
July 1, 2024
Fast delivery just disappointed at the…
Fast delivery just disappointed at the poor condition of both the box the skates arrived in really worn damaged and dusty and also the stitching had come away on parts on the inside of the skates themselves. These were bought as gift for my daughters birthday she thought I had bought them second hand due to their condition!
July 1, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.