Delivered within 24 hours even though I asked for 3-5 days of delivery. Shockingly good service. There can be no better experience with an online store than that, especially aware from amazon.
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Review summary
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I was looking for a certain product unavailable anywhere else, but they had it in stock 2 to be exact. Ordered it right away and they had great communication of delivery. It took a little while to ge... See more
My purchase all went spot on from ordering my weels to a super fast delivery I think kates skeats are brilliant it's was my first time with k.s. I will definitely be using this great store again and... See more
The product was exactly what I was looking for, at a competitive price. There was clear communication about when I should expect delivery. The product was securely packaged and arrived safely.
Company details
About Kates Skates
Written by the company
Contact info
12-22 Dalkeith Street, LA14 1SP, Barrow in Furness, United Kingdom
- support@kateskates.co.uk
- www.kateskates.co.uk
4.4
Excellent
834 reviews
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Hasn’t replied to negative reviews
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Super fast delivery
Super fast delivery. Great choice of product. Got an Arbor Oso, bushings and wheels. Great prices. Will be using again! ☺️
June 11, 2024
terrible company and terrible customer service…they ignore your emails
i would give zero stars if i could! terrible customer service my daughter wore her new ice skates twice and they fell to pieces it’s a good job she didn’t have an injury on the ice, screws had fallen out digging into her feet and the whole bottom of the skate came off and i have sent several emails with pictures and not even had a reply!!!! i want a refund!!! the worst customer service i’ve ever known!!
May 8, 2024
Unprompted review
Great items
Great items! A lot of nostalgic pieces. The order arrived quickly and items as expected. No issues.
June 3, 2024
Lack of returns instructions on seller sites. Poor after sales service.
Poor customer service.
Ordered two knee pad sizes via Decathlon website. Tried to return one back to store to be told it had to be completed online, and returned by post.
I tried to locate and follow the returns link but this proved challenging, as it was information only, and no option or instructions on how to generate a returns label. After several attempts on different occasions and found an email address; by the time I found this (after visiting store and redirected to website) apparently I’d gone over the 30 days. Confusing as Decathalon has a 365 day return policy so I was not panicking thinking there was time to find the return link.
Poor descriptions on website, or no information; I guess the company do this so that they receive less returns!
April 9, 2024
Unprompted review
Clothes arrived with damp rot.
May 13, 2024
Delivery was great and product was just…
Delivery was great and product was just what we ordered
May 8, 2024
Tape not very good quality as doesnt…
Tape not very good quality as doesnt stick, fast delivery and cheap- but that's probably why, sorry 😐
May 13, 2024
Fast shipping over seas
Fast shipping! came within a week after being ordered in the US and in great quality!
May 2, 2024
Comfy skates, great delivery.
My son loves the skates, they’re really comfy.
Kept me updated on delivery and were delivered before estimated date.
Will purchase from here again.
April 29, 2024
They will Steal your Money & Not…
They will Steal your Money & Not Response To You… I NEVER RECEIVED MY PACKAGE/ITEMS!!!! It’s Been 6 Weeks & Nothing. They blame customs yet, the carrier they use HAVE NO RECORDS IF MY PARCEL/Package….
STAY FAR AWAY FROM THIS BUSINESS!
February 29, 2024
Easy to order and swift delivery
Easy to order and swift delivery, very happy with the quality of the product
March 27, 2024
Great service
Great service was able to click and collect from the store multi different times and they recognise me every time. I do think the website needs updating to include filter features to help search for items better on the website
March 12, 2024
Absolutely 100% recommended
Absolutely 100% recommended, fast delivery and quality product
March 11, 2024
Great service
Great purchase, website easy to use and sent out quickly, thank you, would shop again.
March 12, 2024
Great service
Always a great selection of items and sizes to choose from, prompt dispatch of orders, and timely delivery with Royal Mail.
February 13, 2024
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